JOB DESCRIPTION
Job Title: Medical Administrative Assistant
Department: Clinical Services
Immediate Supervisor Title: Office Manager, Clinical Services Manager, Physician, or other
designated supervisor
Job Supervisory Responsibilities: None
General Summary: A nonexempt position responsible for performing a variety of clerical duties
for office manager, clinical services manager, or physicians.
Essential Job Responsibilities:
1. Greets, screens, schedules, and directs patients to exam rooms.
2. Performs clerical duties related to clinical services including medical transcription,
composition, and dictation in a medical group.
3. Prepares and processes correspondence. Answers routine medical administrative inquiries
and drafts letters for physicians and other clinical staff.
4. Performs medical receptionist duties as necessary. Answers telephone, screens calls,
takes messages, and provides information.
5. Obtains, verifies, and updates patient information and provides support services to
patients and medical staff.
6. Requests, locates, sends, and receives patient medical records.
7. Maintains medical appointment books for patients, meetings, travel, etc. Arranges
meetings for clinical staff.
8. Prepares clinical services organizational charts and timetables. Assists with preparation
of agendas, materials, notes, etc.
9. Attends meetings, takes and distributes minutes.
10. Maintains files and assists in establishing office systems.
11. Orders office and clinical supplies. Assists in the care and maintenance of office
equipment.
Education: High school diploma or general equivalency diploma (GED). Diploma as a medical
administrative assistant from an accredited medical vocational course preferred.
Experience: Minimum two years of administrative assistant experience in a medical office
setting.
Advancing Leaders. Advancing Practices.TM
104 Inverness Terrace East . Englewood, CO 80112 . T 303.799.1111 . F 303.784.6110 . mgma.org
Other Requirements: Medical administrative specialist certification preferred from American
Medical Technologists.
Performance Requirements:
Knowledge:
1. Knowledge of medical terminology and office procedures.
2. Knowledge of grammar, spelling, and punctuation to type from draft copy and review
and edit reports and correspondence.
3. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and
make changes accurately.
Skills:
1. Skill in operating office equipment.
2. Skill in organizational matters, including time management, prioritization, multitasking,
and problem-solving.
Abilities:
1. Ability to type 60 words per minute using word-processing software. Able to learn/use
other computer programs including Excel, e-mail, Internet, and PowerPoint.
2. Ability to read, understand, and follow oral and written instructions.
3. Ability to sort and file materials correctly using alphabetic or numeric systems.
4. Ability to communicate clearly and concisely.
5. Ability to establish and maintain effective working relationships with patients, physicians
and other clinical staff, and the public.
Equipment Operated: Office machinery including computers, fax, dictating machine,
calculator, and photocopier.
Work Environment: Work performed in office environment. Involves frequent contact with
staff and patients.
Mental/Physical Requirements: Manual dexterity for office machine operation including
computer and calculator; stooping, bending to handle files and supplies, mobility to complete
errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple
staff demands and deadlines.
Advancing Leaders. Advancing Practices.TM
104 Inverness Terrace East . Englewood, CO 80112 . T 303.799.1111 . F 303.784.6110 . mgma.org