JOB DESCRIPTION
Job Title: Chief Operating Officer
The chief operating officer will abide by Medical Group's policies and procedures.
REPORTS TO:
Chief Operating Officer reports directly to the president/CEO and will also report to the Compliance
Chairman. A performance evaluation will be completed on the Chief Operating Officer on a periodic
basis by the President/CEO.
RESPONSIBILITIES IN THE USE AND DISCLOSURE OF PROTECTED HEALTH
INFORMATION:
1. All staff members are responsible for safeguarding the privacy of patient health information.
2. COO should only access patient's health care information that is medically or operationally
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necessary to perform the job duties.
• Access to the complete medical record only accessing the areas necessary for the current task.
The COO manages the security level portion of the system for the clinical operations and assigns
security levels to all the employees.
• Scheduling and changing appointments, print encounters, e-mail, template set-up and revision.
Conduct oral discussions of personal health information with other staff or with patients and family
members in a manner that limits the possibility of inadvertent disclosures.
Report suspected violations of a business associate’s contractual obligations to safeguard protected
health information.
Report suspected violations of the policies and procedures established for health care disclosure by
staff members.
The COO is responsible for education of employees on HIPAA.
PRIMARY DUTIES AS CHIEF OPERATING OFFICER:
1. Oversees the day to day operations of clinical portion of Medical Group.
 The clinical areas include: physician clinical area, medical records, nuclear medicine,
laboratory, information center, human resource and compliance.
 Is available to the billing and pharmacy managers for questions or concerns in their day to
day operations.
 Completes a weekly work schedule for the clinical staff.
2. Directly oversees the nurse managers in Boardman and Austintown, and the Cortland clinical
coordinator, the referral coordinator, the information center staff, the medical records' staff the lab
manager, nuclear medicine manager, and human resource coordinator.
 Will perform performance evaluations on the previously listed managers.
Advancing Leaders. Advancing Practices.TM
104 Inverness Terrace East . Englewood, CO 80112 . T 303.799.1111 . F 303.784.6110 . mgma.org
3. Will provide supervision, including but not limited to: training, scheduling, evaluations, counseling,
hiring and discharging.
 Providing guidance to the manager to perform in a supervision role.
4. Conducts quarterly management meetings, communicating information to the managers.
5. Attends the quarterly Board of Directors meetings, taking notes to provide minutes.
6. Nurtures and maintains relationships of mutual respect and cooperation with other
departments/offices. The COO will perform in the role as customer relations/liaison for many
business, agencies, customers, potential customers or vendors.
7. Reviews the clinical bimonthly payroll sheets and overtime sheets.
8. Creates and updates policies and procedures for the clinical areas, medical records, administrative,
HIPAA, OSHA, and employee policies.
9. Creates and initiate CQI plans.
10. Works with the controller to create a yearly budget and completes the budget variance explanations
form monthly for administration, Cortland clinical areas and medical records.
a. Reviews the budget spending of the clinical, lab and medical record departments.
11. Physician monthly call and holiday schedules.
12. Sets the ground work for contracting for housekeeping, maintenance, beepers, cellular phones,
garbage and infectious waste pick up, courier, dictation, long distance service, some leasing
equipment, phone system, yellow page advertising and other types of advertising.
 Responsible for lay out of ads and any promotions.
 Responsible for marketing within TMMG.
13. Visits the two satellite offices at least monthly.
14. Coordinates and oversees special projects.
15. Handles patient concerns and complaints.
16. Reviews invoices on a monthly basis. Identify problems with billing or usage of equipment.
 Troubleshoot problems with equipment and coordinate replacement of equipment, if necessary.
17. Convey problems, concerns, etc. to the CEO.
PRIMARY DUTIES AS COMPLIANCE OFFICER:
1. Develops, manages, coordinates, and continually improves TMMG's Compliance Plan. Works to
promote corporate compliance with all applicable laws, regulations, rules and policies of the
governmental authorities and payers.
 Develops and maintains compliance policies and procedures.
2. Schedules and conducts Compliance Meetings with the Compliance Committee.
3. Develops and coordinates compliance education and training.
 Informs all new employees at new employee orientation about Compliance Plan.
 Educates the employees on an ongoing basis about compliance.
4. Conducts or coordinates compliance audits and reviews.
5. Investigates any incidents of suspected non-compliance, fraud or abuse identified and reports the
findings to the Compliance Committee. Takes appropriate actions as approved by the Compliance
Committee or CEO.
6. Evaluates the success of the Compliance Program.
ADDITIONAL DUTIES:
1. Availability to serve on committees, as warranted.
2. All other duties as assigned by the CEO or physicians, anything that needs done.
3. Responsible for the security of all three locations.
REQUIREMENTS:
1. Bachelor or master degree in a business or health care field.
Advancing Leaders. Advancing Practices.TM
104 Inverness Terrace East . Englewood, CO 80112 . T 303.799.1111 . F 303.784.6110 . mgma.org
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Management experience.
Strong service attitude
Strong interpersonal skills
Computer knowledge and experience in Microsoft office and the internet.
Attends orientation and mandatory yearly updates on OSHA, Compliance, and HIPAA.
PHYSICAL REQUIREMENTS:
1. As a COO may sit at a desk or computer station for extended periods of time.
2. Normal degree of talking speaking, hearing and sitting as in a clinic situation.
3. Required to lift and move cases of supplies or laundry and other objects up to 25 pounds.
CHARACTERISTICS:
1. Must have strong oral and written communication skills.
2. Must be well organized and motivated.
3. Must be able to interact with all age groups.
4. Must have strong interpersonal skills and be able to counsel staff and interact with displeased
customers.
5. Must be respectful to co-workers, physicians, managers, and patients and maintain a positive
attitude in dealing with members of the public, physicians and other staff.
EQUIPMENT:
Computer, copier, fax, telephone.
Advancing Leaders. Advancing Practices.TM
104 Inverness Terrace East . Englewood, CO 80112 . T 303.799.1111 . F 303.784.6110 . mgma.org