Role Description
Job Title:
Business Analyst – assumes to be within the functional areas of People Change, Finance or Manufacturing
Location:
Birmingham
Role Definition:
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End to end design and implementation of Business Systems following approved design and project management frameworks
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Deliver Business Systems solutions and requirements in line with efficiency, availability and warranty demands of the business through design and continuous improvement
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Provide a key link between the business and IT for project activity, ensuring effective communication and ABP processes are followed.
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Identify risks associated with the end to end services around Business Systems and suggest solutions to mitigate said risks
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Provide training to the service support and operations teams on Business Systems
Reporting Relationships:
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Budget Responsibility:
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Person in this role seeks capital and operational expenditure approval from line management
Accountabilities:
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To provide an analytical and leadership resource to deliver the business systems strategy and design for the relevant functional area.
Become the ‘champion’ in the relevant business systems arena enabling the business to gain maximum benefit from IT.
Support SLA delivery for Incident Management and Request Fulfilment through provision of expert guidance and support
Working with business representatives and IT teams to understand and deliver business requirements
Define, document and agree processes that meet the agreed business goals and translate into operational processes within the relevant business systems
Working as part of the IT team to integrate and align current and future business system projects with the agreed strategy
Responsible for completely owning the delivery lifecycle of project activities and business issues relating to the relevant business systems area
Ensure that the site management and process owners understand and agree all the designed processes using agreed methodologies
Identify, configure and implement systems to support the agreed processes.
Working with various virtual implementation teams, both formal and informal, to ensure successful delivery and roll out at multiple UK sites.
Provide training and support documentation to the business and IT services team on new and modified services
Produce deliverables / documentation in a timely manner and ensure they are maintained
Managing and liaising with external suppliers and contractors as appropriate
Work in a structured way using the agreed project methodology and produce project deliverables / documentation in a timely manner.
Contribute to the ‘Out of hours’ support programme
Completion of improvement actions through the provision of expert advice and guidance for business systems within the relevant functional area
Proactively identify further opportunities within the business systems framework for improvement
Identify and share best practice and contribute to raising awareness, improving performance and transitioning to a “pro-active” culture
Competency Requirements:
Resilience
Never gives up. Solutions driven. Cost aware. Maintains exceptional service levels, no matter what challenges arise.
Effective Execution
Makes things happen. Gets things right first time. Seeks to improve wherever possible
Communication and
Influencing Skills
Able to influence people at all levels, internal and external, through listening and adjusting communication style where required.
Great Service
Understands the customer and is always seeking to improve quality and service for our internal / external stakeholders. Knows what great service is.
Great Team Mate
Works with colleagues to do what is best for the Company as a whole, ahead of divisional, department or personal goals. Wants to develop and help develop others.
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Attention to detail
Has a fine eye for detail. Able to quickly extract relevant information from large and complex scenarios.
Knowledge/Skills/Qualifications: What skills, qualifications and experience are necessary for FULL and EFFECTIVE performance
The ideal candidate will demonstrate a background of analysis and support of business systems within a large and complex infrastructure
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Experience in provision of systems support and analysis is essential
Experience in process, design and management of business systems in a FMCG environment is essential
Proven understanding of interface design between enterprise and ERP solutions is essential
Prior knowledge and experience of software and process testing is essential
Systems implementation project experience is preferable.
High level of knowledge within the relevant functional area (People Change, Finance or Manufacturing) is essential
Previous experience using query tools and writing queries is preferable
High levels of analytical skills, demonstrated through business systems analysis experience and introducing change into business processes is preferable
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels with a customer orientated
approach is essential.
Team player with ability to be self-sufficient , using a collaborative approach to solve problems is essential
Ability to work in a structured project environment to deliver the agreed project objectives and business goals set out by the project manager and the business is essential
Ability to manage people involved in the project whether internal or external suppliers is essential
Strong planning and organisational skills are essential.
Adaptability/to be flexible to changing project and business demands is essential.
Exposure to various business systems within the relevant functional area, with a good understanding of the solutions available within the market place desirable
Able to communicate at all levels with an excellent customer facing manner
Experience within an IT service management environment desirable
ITIL v3 and Prince2 foundation level qualifications desirable
Regular travel to other sites within the business and occasional travel to suppliers is required
Educated to degree level within an IT related discipline
Priorities:
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Prioritising and planning
Understanding business requirements
Translating requirements into solutions
Pace:
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Focus on excellent service delivery (Great Service)
Courage to Challenge
Understands business impact
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People:
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Educating others
Taking the lead
Understanding others
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