Right Way
Industry Advisor
Expression of
Interest
This document is published by:
Service Skills Australia
Address: Level 10, 171 Clarence Street
SYDNEY NSW 2000
Phone: (02) 8243 1200
Fax: (02) 8243 1299
email: rightway@serviceskills.com.au
Web site: serviceskills.com.au/rightway
Document Version: 2.0
2 February 2013
Table of Contents
Right Way Industry Advisor Expression of Interest
What is the Right Way Program? ..................................................................................... 1
The Suite of Right Way Products ......................................................................................................... 1
Right Way Industry Advisors ............................................................................................ 2
Advice from Current Industry Practitioners Underpins the Program .............................................. 2
Criteria for the selection of Right Way Industry Advisors ............................................. 3
Essential Skills and Experience........................................................................................................... 3
Desired Skills and Experience ............................................................................................................. 3
Engagement by Service Skills Australia ............................................................................................. 3
Expression of Interest ....................................................................................................... 4
What is the Right Way Program?
Service Skills Australia (SSA) not only develops a suite of Training Packages but also has a role in
their quality implementation.
The Right Way program is part of SSA’s strategic work to achieve quality skills outcomes
throughout the service industries. It is a national accreditation program, linked directly to Training
Package requirements, designed to promote best practice in service industry training.
Our objective is to promote and ensure the Right Way does this by providing accreditation
widespread use of:
in three key areas:

assessment environments which are as
industry realistic as possible with equipment
currently used by modern service industry
businesses

professional trainers and assessors with
educational expertise, significant industry
experience and current knowledge of
service industry workplace practice through
a commitment to professional development

effective learning resources which align to
Training Package content
 quality training and assessment facilities
 quality trainers and assessors
 quality training resources
For more information on the Right Way program, visit our websiteserviceskills.com.au/rightway:
The Suite of Right Way Products
Right Way Training Facility Accreditation
Access to a realistic industry environment plays an important role in skills development and
provides graduates that should be immediately useful and competent in a service industry
environment. RTOs who adhere to the environmental and resource requirements prescribed within
the Training Packages can achieve industry recognition of their training facilities.
Right Way Trainer & Assessor Accreditation
Individual trainers and assessors who have industry experience, current industry skills and
knowledge and a qualification in training and or assessment can achieve industry recognition as a
Right Way Trainer and or Assessor. To maintain this recognition, they must participate in
professional development activities.
Right Way Training Resource Accreditation
Developers of any type of training and or assessment resource designed to align to a service
industry Training Package can achieve industry recognition of the material as a Right Way Training
Resource. Developers can be any type of organisation including RTOs.
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Industry Advisor Expression of Interest February 2013 - V2.0
Right Way Industry Advisors
Advice from Current Industry Practitioners Underpins the Program
Right Way uses the expertise of current industry practitioners, known as Industry Advisors, from
each sector of the service industries to evaluate applications. Their participation in the evaluation
process underpins the effective operation of the Right Way program.
Industry Advisors are engaged by SSA to:

participate in the evaluation of RTO facilities to ensure equipment and other resources reflect
those currently used in workplaces

evaluate applications for trainer and assessor recognition to ensure they have the correct
industry skills and experience

evaluate learning resources for relevance to current industry practice
They are only engaged to participate in assessments within the area of their current industry
practice and expertise. For example, a hairdresser would be engaged to support an evaluation of
hairdressing training facilities, a commercial cook would review applications for kitchen based
trainers, a tour guide would review learning resources used to develop skills in tour guiding.
The participation of these practitioners who currently work in industry is crucial to the success of
the Right Way program. These Industry Advisors are involved in all evaluation processes because
they have current industry knowledge, expertise in current operational practice and knowledge of
what workplace equipment and resources are currently used.
Industry Advisors are supported by SSA or agency evaluators. These people have a substantial
depth of knowledge of the relevant Training Package and competency based training and
assessment. They may or may not have had current industry experience in the service industry
field relevant to the applicant.
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Industry Advisor Expression of Interest February 2013 - V2.0
Criteria for the selection of Right Way Industry Advisors
Essential Skills and Experience
Industry Advisors play a major role in ensuring that that any person or organisation granted Right
Way recognition is meeting current industry standards. Currency of the Industry Advisor’s industry
skills and knowledge is crucial to the success of assessment outcomes for the Right Way program.
It is essential that Industry Advisors:
1. Have relevant industry experience in one or more fields of service industry operation. This
means they have actually worked in a job where they would have applied the particular
Training package competencies that they will now use in Right Way evaluation processes.
2. Have comprehensive current knowledge of their field of the industry, current industry practices,
various job roles and equipment and resources used on a day to day basis in service industry
workplaces relevant to their field of expertise. This means they will be in current service
industry employment.
Importantly, Industry Advisors primary employer should not be a registered training organisation,
although they may work part time as a trainer or assessor.
To be valuable to the Right Way process, Industry Advisors will be employed in the relevant
industry on a regular basis that provides for current skills and working knowledge of industry
practice.
Desired Skills and Experience
It is desirable that that Industry Advisors:
1. Have industry-based supervisory and or management experience in one or more fields of
service industry operation
2. Have a qualification in their field of service industry operation
3. Have a qualification in competency based training and assessment
4. Participate in assessment and or training activities conducted in the workplace
5. Hold current or past board and committee positions, association and or industry peak body
memberships
6. Participate in relevant industry professional development activities
Engagement by Service Skills Australia
Service Skills Australia will often seek advice from industry associations covering specific industry
sectors. Those associations may recommend and refer industry practitioner members to participate
as Right Way Industry Advisors.
Service Skills Australia and its Right Way program is independent from the operation of industry
associations and professional bodies. It is important to note that Industry Advisors are engaged
directly by SSA or its agents after reviewing their expression of interest to participate in the Right
Way program. Whilst associations may provide recommendations, SSA or its agents will be
responsible for the decision to select appropriate advisors and reserves the right not to utilise those
recommended. All decisions are merit based using selection criteria.
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Industry Advisor Expression of Interest February 2013 - V2.0
Expression of Interest
Please complete all details on the following form to express your interest in becoming a Right Way
Industry Advisor.
Surname
First name
Title
Address
Telephone
Fax
Mobile
Email
In which service
industries do you
have experience?
Beauty
Caravans
Community Pharmacy
Community Recreation
Fitness
Floristry
Funeral Services
Hairdressing
Hospitality
Outdoor Recreation
Retail
Sport
Tourism
Wholesale
Signature
Date
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Industry Advisor Expression of Interest February 2013 - V2.0
Essential Criterion 1:
Right Way trainers & assessors must have relevant industry experience in one or more fields of
service industry operation. This means they have actually worked in a job where they would have
applied the particular Training package competencies that they will now use in Right Way
evaluation processes.
Name of business 1
Type of business
How many years were you
employed with this business?
Years:
From:
To:
Job Title
Briefly describe your job role with
this business.
Name of business 2
Type of business
How many years were you
employed with this business?
Years:
From:
To:
Job Title
Briefly describe your job role with
this business.
Name of business 3:
Type of business
How many years were you
employed with this business?
Years:
From:
To:
Job Title
Briefly describe your job role with
this business.
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Industry Advisor Expression of Interest February 2013 - V2.0
Name of business 4
Type of business
How many years were you
employed with this business?
Years:
From:
To:
Job Title
Briefly describe your job role with
this business.
SSA or Agency Use Only
Comments
Essential Criterion 2:
Right Way trainers & assessors must have comprehensive current knowledge of their field of the
industry, current industry practices, various job roles and equipment and resources used on a day
to day basis in service industry workplaces relevant to their field of expertise. This means they will
be in current service industry employment.
Name of current business
Type of business
How many years have you been Years:
employed with this business?
From:
To:
Job Title
Briefly describe your job role with
this business.
Please supply evidence of your  Yes, evidence attached as Appendix SSA Evaluator
Use Only
past and current service industry
One
experience.
Evidence could include such things as:
 Yes
6

employment or consultancy contracts
 No

statements of employment

job descriptions
Sufficient
evidence

references
Industry Advisor Expression of Interest February 2013 - V2.0
Desirable Criterion 1:
It is desirable that that Industry Advisors have industry-based supervisory and or management
experience in one or more fields of service industry operation.
List all supervisory or management roles that you have held within the service industries.
SSA or Agency Use Only – Comments
Desirable Criterion 2:
It is desirable that that Industry Advisors have a qualification in their field of service industry
operation.
Please supply a certified copy of your service industry qualification, if you have achieved one.
Include an academic transcript showing the s competencies you have achieved.
SSA Evaluator
Use Only
 Yes, a copy of qualification is enclosed


Yes, academic transcript of competencies is enclosed
 Yes
 No
Yes, a Justice of the Peace or Solicitor has certified this as a true copy of
Copy of certified
the original
qualification and
transcript of
competencies
received
Desirable Criterion 3:
It is desirable that that Industry Advisors have a qualification in competency based training and
assessment
Please supply a certified copy of your training and or assessment qualification, if you have
achieved one. Include an academic transcript showing the training and or assessment
competencies you have achieved.
SSA Evaluator
Use Only
 Yes, a copy of qualification is enclosed


7
Yes, academic transcript of competencies is enclosed
Yes, a Justice of the Peace or Solicitor has certified this as a true copy of
the original
 Yes
 No
Copy of certified
qualification and
transcript of
competencies
received
Industry Advisor Expression of Interest February 2013 - V2.0
Desirable Criterion 4:
It is desirable that that Industry Advisors have participated in assessment and or training activities
conducted in the workplace
List all assessment and or training activities that you have conducted in the workplace.
SSA or Agency Use Only – Comments
Desirable Criterion 5:
It is desirable that that Industry Advisors hold current or have held past board and committee
positions, association and or industry peak body memberships
I am currently a member of the following professional associations:
In addition, I have held memberships of the following professional associations in the past:
I have held the following board or committee positions:
SSA or Agency Use Only – Comments
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Industry Advisor Expression of Interest February 2013 - V2.0
Desirable Criterion 6:
It is desirable that that Industry Advisors Participate in relevant industry professional development
activities.
What professional
development
activities, designed to
enhance and update
your industry skills
and knowledge, have
you participated in
over the previous
three years?











Involvement in professional industry membership SSA Evaluator
Use Only
activities:
Comments
Industry association conferences or seminars
Industry association training activities
Industry discussion or consultation groups
Industry competitions or awards
Site inspections, tours, familiarisations of industry
venues
Festivals, events, trade shows
Industry committees
Industry accreditation
Subscriptions to trade publications, journals
Relevant published article in industry journal
Other:
____________________________________________
Please supply
evidence of
professional
development
activities that you
have undertaken to
enhance and update
your industry skills
and knowledge.
9

SSA Evaluator
Yes, evidence attached as Appendix Four
Evidence must include your description of each activity. Use Only
Evidence should, for each activity, include such things
as:
 Yes
 copy membership card for professional associations  No
Sufficient
 copy of accreditation confirmation
evidence
 copies of brochure materials
 enrolment documents

tax invoices for fees

certificates of attendance

qualifications

Statements of Attainment

published articles

research reports
Industry Advisor Expression of Interest February 2013 - V2.0