The Higher Canadian Institute for Engineering
and Business Technology
Quality Assurance Unit
Course Report
Course Title:
Business and Technical Communication
Course Code: BADM 211
I. Basic Course Information
1. Program (s) on which the course is given: Business
2. Core or elective element of program: Core
3. Department offering the course: Business Department
4. Academic level: Second
5. Semester in which course is offered: 1st semester
6. Course pre-requisite(s): ENGL 102
7. Credit Hours:
8. Contact Hours Through:
Lecture:
3.0
Tutorial:
0.0
Practical:
0.0
Total:
3
9. External exam evaluation system:
Available
10. Authorization date of course specification: September 2013
Not Available
11. Number of instructors delivering course:
1
12. Name of instructor(s) contributing in the delivery of the course:
a. Noha Eltorky
13. Name of teaching assistant(s) contributing in the delivery of the course:
a) N/A
14. Name of external evaluator:
a. Prof. Dr. Maged Botros
15. Role of external evaluator:
i. Review program and course specs
ii. Review program and course reports and write reports on them
iii. Review past exams and writes reports on those past exams
The Higher Canadian Institute for Engineering
and Business Technology
Quality Assurance Unit
Course Report
II- Professional Information
1. Statistics
Number of students registered in course: 44
Students completing the course (i.e., attending the final exam):
Number
44
Percentage
100 %
Results
 Pass/Fail Status
Status
Number
Percentage
Passed
42
95.45 %
Failed
2
4.55 %
Total
44
100%

Number
Grading of Students
A+
A
A-
B+
B
C+
C
D+
D
D-
F
3
7
5
5
6
5
2
3
2
2
4
Percentage 6.8% 4.54% 9.09% 15.90% 11.36% 11.36% 13.635 11.36% 4.54% 6.81% 4.45%
Number
Percentage
Excellent
Very Good
Good
Pass
Fail
9
12
11
10
2
20.43%
27.26%
24.99%
22.71%
4.45%
The Higher Canadian Institute for Engineering
and Business Technology
Quality Assurance Unit
Course Report
2. Course Teaching:
a. Topics Taught – From those specified in the Course Specification
Topics Actually Taught
1-
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
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
2-
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3-
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4-
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
5-
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




6-
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

What is technical writing?
Communication Channels
The importance of technical
communication
The importance of teamwork
Diverse teams…Dispersed teams
Conflict resolution in collaborative
projects
What is technical writing?
Communication Channels
The importance of technical
communication
The importance of teamwork
Diverse teams…Dispersed teams
Conflict resolution in collaborative
projects
Achieving clarity in technical
communication
Simplifying words, sentenced, and
paragraph for conciseness
Organizing technical communication
Achieving clarity in technical
communication
Simplifying words, sentenced, and
paragraph for conciseness
Organizing technical communication
Audience recognition
Defining terms for audiences
How to communicate to different
audience levels
Avoid Biased language
Guidelines for effective multicultural
communication
Audience Involvement
Audience recognition
Defining terms for audiences
How to communicate to different
Weeks
Lecturer(s)
1
Noha Eltorky
1
Noha Eltorky
1
Noha Eltorky
1
Noha Eltorky
1
Noha Eltorky
1
Noha Eltorky
The Higher Canadian Institute for Engineering
and Business Technology
Quality Assurance Unit
Course Report
Topics Actually Taught



7-
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




8-
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
9-
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




10
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





audience levels
Avoid Biased language
Guidelines for effective multicultural
communication
Audience Involvement
Audience recognition
Defining terms for audiences
How to communicate to different
audience levels
Avoid Biased language
Guidelines for effective multicultural
communication
Audience Involvement
Audience recognition
Defining terms for audiences
How to communicate to different
audience levels
Avoid Biased language
Guidelines for effective multicultural
communication
Audience Involvement
The importance of memos, letters,
emails, instant messages and text
messages
Which communication channel should
you use?
The difference among routine
communication channels
Memos
Letters
Criteria for different types of letters
The writing process at work
The importance of memos, letters,
emails, instant messages and text
messages
Which communication channel should
you use?
The difference among routine
communication channels
Memos
Letters
Criteria for different types of letters
The writing process at work
Weeks
Lecturer(s)
2
Noha Eltorky
2
Noha Eltorky
1
Noha Eltorky
1
Noha El Torky
The Higher Canadian Institute for Engineering
and Business Technology
Quality Assurance Unit
Course Report
b. Topics taught as a percentage of those specified in the course specification:
> 85%
60 – 84%
< 60%
c. Topics covered in the exams as a percentage of those taught:
> 85%
60 – 84%
< 60%
d. Topics Not Covered – From those specified in the Course Specification
Reasons for not teaching topics
Not Covered Topics
12345e. Extra Topics Covered – Not specified in the Course Specification
Topics Covered Not in the course
specification)
12345-
Weeks
Reasons for including
these topics
The Higher Canadian Institute for Engineering
and Business Technology
Quality Assurance Unit
Course Report
f. Teaching and Learning Methods Used
Teaching/Learning Method
Lectures & Seminars
Tutorials
Computer-lab Sessions
Practical lab work
Reading Materials
Web-site Searches
Research & Reporting
Problem Solving /
Problem-based Learning
Projects
Independent Work
Group Work
Case Studies
Presentations
Simulation Analysis
Others (Specify):
The Higher Canadian Institute for Engineering
and Business Technology
Quality Assurance Unit
Course Report
g. Student Assessment
Assessment Method
Percentage of Total
(i.e. Marks)
Schedule
Midterm Exams
20 %
7
Final Exam
50%
15
Quizzes
20%
3,5
Course Work/Assignments
10 %
Report Writing
Case Study Analysis
Oral Presentations
Practical
Group Project
Individual Project
Others (Specify):
Total
100%
h. Members of examination committee:
1. Dr Mohey Hadhoud
2. Dr Dina Krema
3. Dr Noha El Torky
3. Facilities and Teaching Materials
a. List of References: Totally adequate (Up to Date)
Adequate to some extent
Inadequate
b. Teaching Aids:
Totally adequate
Adequate to some extent
Inadequate
15
The Higher Canadian Institute for Engineering
and Business Technology
Quality Assurance Unit
Course Report
c. Raw Materials and Equipment: Totally adequate
Adequate to some extent
Inadequate
4. Administrative Constraints:
List any inadequacies:




5. Student Evaluation of the Course
Students evaluating the course: 36
Number
44
Evaluation Category
Overall Course Evaluation
Course Material
Instructor
Course Management System (CMS)
Teaching Assistant
Average Weight (out of 5)
4.28
4.28
4.58
4.20
N/A
6. Suggestions for Course Improvements
The least grade was given to the updates on the CMS (course management system) which needs
more follow up week by week after each lecture
7. Comments from External Evaluator(s) – (If available)

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
8. Progress on actions completed as identified in the previous year’s action plan:
Actions
1. There was no recommended actions
in last year course report
9. Progress on actions not completed as identified in the previous year’s action plan:
The Higher Canadian Institute for Engineering
and Business Technology
Quality Assurance Unit
Course Report
Actions
Reasons
1. There was no recommended actions
in last year course report
10. Action Plan for developing/improving this course in the coming academic year
Actions
Completion Date
The CMS website should be
updated more frequently as the
students feedback in the students
evaluation
Fall 2014
Course coordinator: Dr. Noha Eltorky
Person
Responsible
The course
professor
Signature
The report was discussed and approved in the Department Council held on
Head of Department Signature:
Date:
January 2014
Date: