Parent Handbook - Creative Hands Early Learning

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Creative Hands Early Learning
and Child Development Center
Parent Handbook
37703 Joy Road
Westland, MI 48185
734-455-5605
1 Rev. 02/2014
Welcome
We are pleased that you have chosen Creative Hands Early Learning and Child
Development Center as your partner in the care and education of your child. A strong
parent-center relationship is crucial to our success. Like you, we are interested in your
child’s whole development. Our commitment is to provide you and your child with the
best in child care and education. This handbook is given to all parents at the time of
their child’s enrollment in the center, and is designed to acquaint you with our policies
and procedures. In addition to our policies, we are licensed by the state of Michigan
and abide by all state rules and regulations.
*These policies and procedures are subject to modification or change at any time.
Center Mission Statement
Through a quality program, Creative Hands will provide a safe, nurturing educational
atmosphere based on current learning and child development theories.
Center Philosophy
We believe in the development of the whole child. Children thrive and grow in selfconfidence in the program's safe, noncompetitive environment where they are fully
accepted as they are. Our curriculum is designed to focus on the creative, emotional,
intellectual, physical and social growth of each individual child. We believe that children
learn best through play, engaging interactions, and positive experiences. They grow and
develop when they are in a supportive environment that encourages them to try new
things and to express their natural curiosity. As the children play with appropriate
materials and equipment, they gain knowledge about their world. We strive to create
lifelong learners. At Creative Hands, every child can learn and grow!
We have several goals for children

To be competent and confident in their abilities.

To be self-directed in a constructive, creative manner.

To be successful in future educational experiences.

To develop a love for learning.

To feel encouraged being themselves.
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
To learn cooperation and appreciation for other children and adults.

To reach their full potential in emotional, intellectual, physical and social
development.
Our Six Key Principals of Child Development and Learning that we follow to
meet our goal
 Development occurs in classrooms that are structured to provide children
with opportunities to independently explore, select, create and problem
solve.
 Development occurs in a relatively orderly sequence with later abilities,
skills, and knowledge building on those already acquired.
 Children demonstrate different levels of knowledge. They also have
different ways of representing what they know.
 Development and learning occur in and are influenced by multiple cultural
and social contexts.
 Children develop and learn best in the context of a community where the y
are safe and valued, and their needs are met.
 Parents are a child’s first teacher and an important influence in their
life.
Curriculum
Creative Hands implements the Creative Curriculum in conjunction with enrichment
activities designed by each lead teachers in our classrooms. This allows our
teachers more flexibility, to be creative, and to teach to different learning styles and
individual needs. Our curriculum helps to guide teachers in designing a quality
program in which children learn skills and content, and develop social competence.
Our curriculum assists teachers in structuring their day, providing different kinds of
experiences to provide for children, working with children at different developmental
levels, and involving families in the program. The curriculum also assist teachers in
guiding learning in literacy, math, science, social studies, the arts, and technology
while also supporting the child's social/emotional development. Our curriculum also
provides assessment tools that speak to the strengths, goals, and areas of
improvement for each child.
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In conjunction with our curriculum, we also use the Michigan State Board of
Education Early Childhood Standards of Quality to guide our programs. The
standards produced by the Michigan State Board of Education are meant to define
settings of the highest quality. The early childcare standards provide our teachers
with guidance on how to provide children with opportunities to reach essential
development and educational goals.
Policies and Procedures
NONDISCRIMINATION POLICY
Creative Hands subscribes to a policy of nondiscrimination and will maintain and
conduct all practices relating to recruitment and enrollment of children, discipline, and
other terms, conditions, and benefits of the program in a manner that does not
discriminate on the basis of race, color, religion, national origin, sex, or disability.
Americans with Disabilities Act (ADA)
The ADA is a federal civil rights law that went into effect in 1992. The act states that
people with disabilities are entitled to equal rights in employment, state and local public
services, and public accommodations such as preschools, child care centers, and family
child care homes. ADA presents an exciting opportunity to plan for and include children
with disabilities in early childhood settings. Children and families benefit from inclusion.
Children with disabilities share learning opportunities with their peers. Inclusion also
fosters caring attitudes and teaches children about interdependence and understanding
for human differences. For early childhood professionals it is an extension of continuing
efforts to meet the individual needs of each child and family.
Reporter's Mandate
All employees of Creative Hands are required by the State of Michigan to report any
suspicions of child abuse or neglect.
PROGRAM PRE-VISIT
Once a child is officially enrolled in our program, a pre-visit will be scheduled. This
orientation is designed to acquaint both you and your child with his/her new
environment. While your child familiarizes themselves with new classmates and
surroundings, we encourage you to spend time talking with the teachers about your
feelings and your child’s individual needs.
This is also the time to visit the office and turn in all the required paperwork. It is a
perfect time to ask any other questions you may have.
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Pre visits are done Monday through Friday from 9:30 a.m. until 11:30 a.m. If this is not
convenient for you, let us know so that arrangements can be made to accommodate
your schedule.
REGISTRATION
A non-refundable enrollment fee of $75 per family plus one week tuition is due at the
time of registration as well as a yearly $100.00 activity/supply fee. These fees are nonrefundable and must be paid and required documentation turned into the office prior to
your child’s starting date.
Documentation Required for Your Child’s Record

A completed Enrollment Form.

A completed Information Card.

My Child’s Schedule Form.

An immunization record, complete with Doctor’s name with signature.

A Health Appraisal/Well Child Form signed by your Doctor with signatures.

A copy of any court orders regarding child custody/visitation issues.

A Signed Parent Agreement Form
EMERGENCY CONTACT INFORMATION
Each parent must have on file a list of names and phone numbers of emergency
contacts. These contacts will be listed on the Information Card. The emergency
contacts are persons in the area who are authorized by the parent(s) to pick up and/or
care for the child in case of illness or emergency when the parent cannot be reached.
Please be sure the person(s) whose names you give are aware that they have been
listed for this purpose. Staff members will ask for identification of any person with whom
they are not familiar. If you will not be at your daily number that you consistently use,
leave a note with a staff member and write the new number on the sign-in sheet with the
number you can be reached at. Whenever there are changes to be made, please
update us. The emergency cards can easily be found by all staff members and updated
quickly. Children will only be released to person(s) whose name appears on the
emergency card.
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HEALTH APPRAISALS
Creative Hands is required to have a completed and current health appraisal, including
immunization records for your child upon enrollment. For all children, a health appraisal
must be completed annually for children birth thru 2 ½ years of age and every two years
for children 2 ½ through 5, as mandated by the local Health Department. You will be
notified at least one month prior to the expiration date of the physical examination.
Creative Hands cannot allow a child with an expired health appraisal or incomplete
immunizations to attend the program. All health records are submitted to the local
county Health Department.
Some parents may choose to waive certain or all vaccinations for their child for
religious, philosophical or medical reasons. The local Health Department requires that if
a parent or guardian chooses to waive vaccinations then a waiver will need to be
completed by the parent or doctor (if it is a medical reason) and be kept on file at
Creative Hands.
It is the parent’s/guardian’s responsibility to notify the Office of any immunization
updates your child may receive.
CONFIDENTIAL INFORMATION
To protect the rights of your child and your family, children’s records are only available
to the Center’s administrators, authorized staff of Creative Hands, authorized
employees of the Department of Consumer and Industry/Child Day Care Licensing, and
the child’s parent(s) or legal guardian(s).
Confidential and sensitive information will only be shared with employees of Creative
Hands who have a “need to know” in order to most appropriately and safely care for
your child. Confidential and sensitive information about staff, other parents and/or
children will not be shared with parents, as Creative Hands strives to protect everyone’s
right of privacy. Confidential information includes, but is not limited to: names,
addresses, phone numbers, disability information, and health related information of
anyone associated with Creative Hands.
You may observe children at our Center who are disabled or who exhibit behavior that
may appear inappropriate (i.e. biting, hitting, and spitting). You may be curious or
concerned about the other child. Our Confidentiality Policy protects every child’s
privacy. Employees of Creative Hands are strictly prohibited from discussing anything
about another child with you. Any parent who violates the Confidentiality Policy will not
be permitted on agency property thereafter.
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Information concerning the any child will not be released, whether written or orally, to
any individual or agency without the approval of the parent, unless such disclosure is
mandated by child care licensing rules, other statutes, or by a court of law.
SECURITY/DOOR CODES
We have an open door policy all the time. Parents are welcomed visitors at Creative
Hands. We ask that you do not give out your door code to anyone except a
parent/guardian. For the protection and security of your child and all the children
attending Creative Hands, we ask that non-parental visitors report to the office for
identification verification. Feel free to come and visit for lunch. We also have many
special family events throughout the year that you are invited to.
HOURS OF OPERATION
The center is open Monday through Friday from 6:00am to 11:00pm and Saturday –
Sunday 7:00 11:00 pm by appointment only. Although we close at 11:00pm, your child
will need to stick to a schedule of no more than 10 hours per day or 50 hours per week.
You will be charged an extra fee if you continuously go over your hours. Please see the
office concerning the fees for these hours. In extreme emergencies, please call the
office to inform a staff member if you are running late. We worry, and children can
become fearful if their parents are not present when they usually should be. There is a
late fee of $1.00 per minute five minutes after your scheduled time for pickup. If a child
is not picked up by 11:00pm, we will have to notify the proper authorities.
HOLIDAYS
The center will be closed in observance of the following holidays:
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Day
New Year ’s Day
*Reminders of the holiday closure will be posted before the holiday and placed in the
newsletters. Fees are not returned for the above state holidays and are due the week prior to
service.
**Creative Hands will also take two Staff Development days per year. These days will be given
in advance notice. The days are normally on the Friday before Memorial Day and Labor Day.
These days may change, but again, advance notice will be given to parents.
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Advance notice in writing will be posted in each classroom. Your tuition rate remains the
same during holiday weeks. There are no refunds or make-up days given for holidays.
For the convenience of parents, Creative Hands remains open during inclement
weather.
KIDS BY THE HOUR/DROP IN-SERVICE CARE
Creative Hands is pleased to provide the flexible service of drop in care for children 2 to
6 years of age. Children registered for Kids by the Hour must follow all registration
requirements prior to the first drop off session. This service can be used to assist the
stay at home mother or the mother that works part-time. If your child will be in
attendance more than 8 hours a week, we will have to charge you our part time rates.
Kids by the Hour Packages
Parents can also purchase Kids by the Hour Packages and bank hours whenever
needed based on the tuition that they have pre- paid for. Buying a Kids by the Hour
package provides for a significant discount in hourly care.
*Please Ask Director about the package rates.
SIBLING DISCOUNT
There is a 12% discount for siblings enrolled in the center. The discount applies to the
lowest tuition rate.
MAKING TUITION PAYMENTS
There are several plans available to pay for your child’s care. There is a weekly plan
and a bi-weekly plan. For the weekly plan, tuition is due on Friday for the upcoming
week of child care services. If you wish to pay bi-weekly, tuition is also due on Friday
for the upcoming two weeks of child care services. Creative Hands has also partnered
with Tuition Express. This service allows parents to pay online or have tuition payments
taken directly out of your checking account or credit card. Your tuition is considered late
by close of business on Monday. A Late fee of $75.00 will be assessed to your account
on Tuesday unless you have made other arrangements with management.
Please put your child’s name on the payment and place it into the tuition box located
directly outside the office. Please note: There is a $45.00 charge for a returned check.
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ACCEPTABLE FORMS OF PAYMENT
Creative Hands accepts payments by Debit/Credit card, cash, check, and money order.
All cash payments must be made in the office. Only Creative Hands management can
provide a receipt for cash payments. There is an added $5.00 processing fee to accept
cash, checks, and money orders. Checks and Money Orders must be made payable to
Creative Hands. Please note the child’s name on check or money order. Creative Hands
has also partnered with Tuition Express. This service allows parents to pay online or
have tuition payments taken directly out of your checking account or credit card.
BILLING PROCEDURES
Since you have a contracted tuition rate, bills are not sent out unless there have been
additional charges added, or tuition is overdue. We will send out an end of the year
statement of payments received. Please see the office if you will need a weekly receipt
for other purposes.
Late Payments
A late payment of $75.00 will be assessed for each week your tuition is overdue.
Tuition that is paid consistently late will result in your child/ren being dismissed from the
program. Your tuition is considered late by close of business on Monday.
Attendance and Withdrawal
Please notify the center if your child will be absent on a scheduled day of attendance. If
circumstances cause you to withdraw your child, you must submit a written notice with
your ending date two weeks prior to your child’s last day of care and pay the full 2
weeks tuition payment.
VACATION WEEK
Creative Hands will allow children in full-time or part-time care to have two vacation
weeks per calendar year. The tuition rate for this week will be ½ the regular rate. There
are no reimbursements for sick days.
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DAILY ROUTINES
Our Daily Schedule usually goes as follows:
6:00
Arrival
8:00-8:30
Breakfast
9:00
Morning Group Time
10:00-10:30 A.M. Snack
10:30-11:30 Outdoor/Gross Motor Play
11:30pm
Lunch
12:15- 2:15 Naptime/ Rest time
3:00pm
Afternoon Group time
4:00-5:00pm Outdoor Play/ Gross Motor Play
6:00pm
Departure
7:00pm
Dinner/Snack
8:00-11:00 Play Activities/Rest Time
Clothing and Personal Belongings
We ask that all clothing be appropriate for child care and fun play. We do many fun and
messy activities and we don’t want to ruin anything that is special to you or your child.
We ask that you leave at least one complete outfit for your child here at school including
underwear and socks. Because children grow so fast, it is important to check the fit and
weather appropriateness of these extra clothes from time to time. We will also let you
know if the outfits are out of size or season. Please always label everything with your
child’s first and last name. You can also place all the clothing in a large Ziploc bag with
your child’s first and last name listed on the bag.
Communication
The parent bulletin boards contain items pertaining to fund-raising, conferences, parent
involvement, fun family community events, and other items we feel that may be of
interest to you. You will have a Parent Board in your child’s room. Please check this
board daily for creative art work, information, billing statements, etc... Each month there
will be a center newsletter that will be sent out via email. Parent-teacher conferences
are scheduled twice a year with your child’s teacher. However, you can request a
parent-teacher conference at any time. Our curriculum assessments, observations and
a portfolio collection will be used to guide your child’s development. Information
collected will be available to parents upon request and for use at conference time.
Cubbies
Your child will have a cubby at the center to store their personal belongings. Your
child’s cubby will be located in their room. Please check the cubby daily for items that
need to be shared between home and the center.
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Discipline
At Creative Hands, children are taught the importance of being a friend and treating
others with care and respect. If unacceptable behavior is displayed, we explain why the
behavior is inappropriate. If the behavior continues, the child will be directed to another
activity. A child continuing to have difficulty will be removed from the activity for a short
period of time in order to regain his/her self-control. While the child is removed, he/she
will be provided an alternate activity. If you see a problem or have witnessed a situation
you do not understand, see a lead teacher or the director right away.
We try to foresee and prevent problems by structuring an appropriate environment by
setting age appropriate realistic limits and guidelines. These limits are mainly for the
safety and respect for oneself, for others, and for property. These limits are explained
or shown to a child at the onset in terms that he/she can understand. Discipline shall be
fair, reasonable, consistent, and related to the individual behavior. Teachers provide a
balance between active/quiet and self-directed/teacher-directed activities to keep
children involved throughout their day. Physical discipline is never used at our center.
In particular we use the following discipline techniques to assist children in resolving
conflicts. Methods depend on children’s ages and the severity of the situation.
1.) Limit Setting: Children are given basic, clear, and concise rules to guide their
behavior. Boundaries and expectations expand as children develop.
2.) Consistency: So children know what to expect, limits and expectations are
consistent throughout the classes, and all adults respond in a similar way to
conflict situations.
3.) Tone: A kind yet serious tone delivered by intervening adults reinforces
children’s sense of security and lets them know the situation is under control.
4.) Modeling: Adults clearly demonstrate compassionate, caring behaviors that set
examples for children to follow.
5.) Passive Intervention: Teachers give children time to work through their own
problems, but are there to help if things escalate to destructive or aggressive
behavior.
6.) Physical Intervention: Children are physically separated if they begin to hurt
each other.
7.) Identifying/Interpreting: Teachers clarify problems, diffuse tension, and
facilitate problem solving.
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8.) Validating Feelings: Acknowledging one’s own emotions and those of other
children facilities learning.
9.) Generating Options/Solutions: Children are given tools to settle conflicts
(negotiate, make retribution, collaborate, etc.).
10.)Redirection: A request to stop a negative behavior is accompanied by a
suggestion for an appropriate behavior to replace it.
11.) Natural Consequences: Teachers point out and reinforce natural
consequences as they occur. Children see the results of their own behavior and
begin to modify it accordingly. “You threw sand after we asked not to. Now you
need to leave the sandbox and find a different area to play in.”
As a partner in caring for your child, it is important that good communication exist
between the home and our center. If your child is experiencing a change in the home
environment that may result in changes in behavior, it is important for you to notify your
child’s teacher. Your child’s teacher will keep you informed of any behavioral concerns
that may occur with your child at the center. We want to continue to stress that we are
your child’s home away from home. We will make every effort to resolve any issues
that may occur.
Severe Behavior
Young children can present challenging behavior as they learn to interact appropriately
in the educational setting. Creative Hands Early Learning and Child Development
Center is committed to using positive guidance strategies with teaching young children
how to manage their own behavior. However, at times some children will exhibit severe
behavior that cannot be managed with the classroom setting. Severe behavior is
defined as:

Danger to self or others (examples include but are not limited to: head banging,
excessive biting that breaks the skin, hitting, hair pulling, using objects to inflict
bodily harm.) and/or

Disruptive behavior that creates chronic interference to classroom activities
(examples included tantrums, screaming, foul language, severe or chronic noncompliance or defiance.)
The center has developed procedures to deal with such cases of severe behavior. In
these situations, the parents will be contacted. The parents will need to meet with the
teacher and/or the director to discuss the situation and appropriate measures. If the
center’s procedures for dealing with severe behavior problems do not have results, the
12 Rev. 02/2014
center reserves the right to temporarily or permanently remove a child from the center to
assure a safe educational environment.
Outdoor Play
Please bring appropriate clothing for the weather. Unless the weather is extremely
severe, we will plan to go outside for much needed fresh air and large motor play daily.
If your child is too ill to go outside, they should be kept home to rest.
Rest Time
The children have a rest period each day.

Infants 6 weeks to 18 months nap on their own schedule. Crib sheets are
provided.

Toddlers 18 to 36 months have a routine that is followed. Cot sheets are
provided. Your child can bring a blanket to rest with. If you bring a blanket from
home, remember to launder it each week.

Preschoolers 3 to 5 years have a routine that is followed. Cot sheets are
provided. To protect your child’s health, sheets are laundered weekly and on
demand. Cots are sanitized daily.
Food Service
*Please be advised that Creative Hands is a Nut Free Facility. Each day, the center
provides two snacks and lunch for children (except in the infant room). Snack and lunch
menus are posted in your child’s classroom. Breakfast time is 8:00am – 8:30 am.
Lunch is served at 11:30 am. Morning Snack is at 10:00am with afternoon snack at
3:00. Arrangements can be made with your child’s teacher if you would like to provide a
snack for a birthday or special event. Special snacks that are provided by you should
follow our nut free policy. If you are unsure, check with the office for a Nut-Free Foods
List.
Toys
We understand that children love to bring toys from home. However, we ask that all
toys with the exception of a soft sleepy time toy stay at home. This assures that they
will not be lost or broken while at school. There will be special sharing days where
children may bring a toy from home. A letter will be sent to parents notifying you of the
days this will occur.
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ARRIVAL AND DEPARTURE
The center opens at 6:00am each morning. We encourage children to arrive by 8:30 so
they can fully participate in the morning activities. Parents must always accompany
their children in and out of their classroom. Upon your child’s arrival and departure,
please be sure that a staff member in your child’s classroom is aware that you are
present and are either dropping off or taking your child home. According to Michigan
Child Licensing regulations, you must sign in your child using your initials and/or
signature, time of arrival, and time of departure.
Health and Safety
NO SMOKING POLICY
This is a non-smoking facility. No smoking is permitted inside the building at any time.
Smoking is also prohibited on the property around the center.
SICK CHILD POLICY
For the safety and health of all our children and teachers, sick children need to be cared
for and nurtured at home. Please do not send your child to school if he/she has had
any of the following described conditions during the previous 24 hours.
Medical conditions:
1.) Diarrhea (2 or more loose stools).
2.) Difficulty or rapid breathing.
3.) Asthma or severe upper respiratory infection unless parent provides evidence
that child is under physician’s care.
4.) Vomited within last 6 hours.
5.) Yellowish skin or eyes.
6.) A temperature of 101.00 degrees Fahrenheit or higher and/or has had a fever
during the previous 24 hours.
7.) Mucus with green or yellow color, unless child had been on antibiotic therapy for
24 hours.
8.) Undiagnosed rash.
9.) Sore throat.
Severe cough.
Chicken pox, pertussis, measles, mumps, rubella, impetigo, diphtheria, or herpes
simplex.
10.) Untreated scabies, tinea corporis or capitis (ring worm)
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11.) An ear infection unless provided notification that child is under physician’s care.
12.) Untreated head lice.
13.) Pinkeye.
Also be advised that if your child exhibits any of the above symptoms while at school
you will be immediately contacted to come and pick up your child to protect other
children in the center.
The center will notify you as soon as possible if your child comes in contact with another
child’s illness. If you would like additional information or a detailed list of symptoms for
the above communicable diseases please see the director.
MEDICATIONS
All medications must have a doctor’s prescription to administer, including over the
counter medications. If your child needs to have medication administered during a
school day a guardian needs to complete a medication authorization form. A medical
authorization form can be obtained in the office or in your child’s classroom. The
medication authorization form must include the dosage amount and the times of
administration. Please bring the appropriate measuring utensils for administering the
medication. The medication must be plainly labeled, contain the name of the child for
whom it is prescribed, dates to be administered, and the expiration date. Tylenol will
not be used at the center for reducing a fever. Also, please do not give Tylenol to your
child before entering the center. This only serves to mask the problem and leaves the
illness untreated. Please notify the staff of any medical conditions (allergies, etc.) that
will require special considerations in the classroom.
All medications will be stored in an appropriate locked box. A classified staff member or
the director will administer all the medications.
INJURY
The staff makes every effort to ensure the safety of your child. Unfortunately, accidents
do occur. As a partner in the care of your child, we realize that you will want to be aware
of your child’s injury or illnesses that occur at the center. In order to keep you informed,
we will provide you with an Accident and Incident Report for each occurrence. In case
of a serious injury, we will make every effort to contact you for instructions. If we cannot
reach you, we will call the person that you have indicated on the emergency card to
make a medical decision about your child.
DRILLS AND EVACUATIONS
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Creative Hands Early Learning and Child Development Center adheres to all Michigan
Licensing laws pertaining to drills and evacuations. The center has procedures for each
of the below drills.


Fire Drill: Fire drills are practiced at least once quarterly to assure prompt
evacuation of the building in an emergency. Our center is equipped with a fire
alarm system and fire extinguishers are placed throughout the building.
Tornado Drill: A tornado drill is practiced in the months of April to October to
assure prompt emergency procedures in case of a tornado.
Special Events
BIRTHDAYS
Birthdays may be celebrated at our center. Please contact your child’s lead teacher
regarding plans for the celebration. Creative Hands is a nut free facility. In order to
ensure that our children are not exposed to nut products or those produced in a nut
facility when planning a birthday celebration we encourage you to follow a Nut-Free
Food List. This list is also available in the office. In order to ensure that the classrooms
staff has time to prepare please give one week's advance notice. We also, encourage
parents to plan birthday celebrations during afternoon snack.
HOLIDAY CELEBRATIONS
Holidays represent opportunities for young children to learn about the celebrations
various cultures observe. Certain holidays are recognized in the classrooms in ways
that are consistent with the individual program’s curriculum and the age of the children.
The center staff recognizes understands and values other holidays which reflect the
cultural diversity represented among our families.
TRANSPORTATION/FIELD TRIPS
We provide transportation to and from school for children who are in Kindergarten
through age 12. For special field trips, transportation may be arranged. Parents will be
notified prior to any field trips. Parental permission is required before children may be
transported on a field trip. Parents may be requested to join a field trip event. Please
watch for special event information.
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RESERVATION OF RIGHT TO CHANGE POLICIES AND/OR PROCEDURES
Creative Hands reserves the unilateral right to add, delete, modify, or amend the
policies and procedures provided for in the program, or program handbook, upon a
written notice to the parents.
Thank you for choosing Creative Hand Early Learning and Child
Development Center as a partner in the care of your child. We look
forward to adding you to our Creative Hands family.
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