Lesson Plans: Business Communication
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Chapter 11 Technical Communication
Student Resources
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Student Textbook
Study Guide
Business Communication Web site: www.cengage.com/school/bcomm/buscomm
 Links
 Vocabulary Flash Cards
 Student Data Files, Ch. 11
Instructor’s Resources
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Instructor’s Manual Ch. 11
Business Communication Web site: www.cengage.com/school/bcomm/buscomm
Instructor’s Resource CD
 Lesson Plans
 PowerPoint Slides, Ch. 11
 Transparencies for Document Formats
 Continuing Case, Ch. 11
 Chapter Test in PDF Format
 Student Data Files, Ch. 11
ExamView® CD Test, Ch. 11
Opening Case
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Improving a Process (p. 393)
Lesson Plans: Business Communication
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Section 11.1 Writing to Instruct
Teaching Resources
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Lesson Plans, Section 11.1
PowerPoint Slides, Chapter 11, Section 11.1
Instructor’s Manual Ch. 11
Objectives
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Explain the purpose of instructions and manuals.
List the parts of effective instructions.
Write and edit effective instructions.
List the parts of effective manuals.
Teach
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The Purpose of Instructions and Manuals (p. 394)
Part of Effective Instructions (p. 394)
Writing and Editing Guidelines (p. 398)
Parts of Effective Manuals (p. 401)
Special Features
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Occupational Success, Creating Manuals efficiently (p. 404)
Assessment
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Checkpoint 1 (p. 397)
Checkpoint 2 (p. 401)
Checkpoint 3 (p. 405)
Section 11.1 Applications (p. 406)
A. Revise Instructions
B. Evaluate Instructions
Lesson Plans: Business Communication
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Section 11.2 Writing to Describe
Teaching Resources
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Lesson Plans, Section 11.2
PowerPoint Slides, Chapter 11, Section 11.2
Instructor’s Manual Ch. 11
Objectives
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Explain how a process description differs from instructions.
List the parts of an object description and a process description.
Write object and process descriptions.
Teach
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Types of Description Writing (p. 407)
Object Descriptions (p. 408)
Process Descriptions (p. 412)
Special Features
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Reading Skills, Reading Manuals and Instructions (p. 411)
Net Bookmark (p. 415)
Assessment
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Checkpoint 4 (p. 408)
Checkpoint 5 (p. 412)
Checkpoint 6 (p. 416)
Section 11.2 Applications (p. 417)
A. Object Description for an Adult Audience
B. Map and Directions
Lesson Plans: Business Communication
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Chapter 11 Summary
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11.1 Writing to Instruct (p. 418)
11.2 Writing to Describe (p. 418)
End-of-Chapter Activities
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Vocabulary (p. 419)
Critical Thinking Questions (p. 419)
Applications
A. Illustration (p. 420)
B. Instructions for a Task (p. 420)
C. Object Description for a Child (p. 420)
D. Mechanism Description (p. 421)
E. Process Description (p. 421)
Editing Activity (p. 421)
Case Study (p. 422)
Contacting a Customer
Career Case Study (p. 423)
Communication for Science, Technology, Engineering, and Mathematics
Study Guide
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Chapter 11, Technical Communication