1
News from around UIT 4
NODE February 2014 Some of the help desk staff (from left): Daniel James, Kaysha Rytting,
Christian Merrill, Steven Maloy, Angela McKee and Scott Lloyd
Campus help desk gives tech service with a smile Staff takes pride in solving problems day in and day out
Happy people don’t call help desks. But if Scott Lloyd has his way,
people are happy by the end of the call.
For the past 11 years, Lloyd has overseen the University of Utah’s
campus help desk and various other call-center services. He understands
that when someone calls the 16-person desk they expect a problem to be
fixed quickly. But there’s more to it than dispensing technical advice.
“We look for job applicants with a customer-service focus first, and
then technology experience,” Lloyd says. “A lot of times we can teach
them the technology. Customer service — that’s what we look really
heavily on.”
The help desk, situated alongside the University’s hospital service
desk in 650 Komas, handled just shy of 40,000 incoming calls last year.
Four full-time staff members and a dozen student employees answer
calls, troubleshoot users’ IT issues, and open trouble tickets and work
orders. On average, the caller was speaking with a live agent within 22 to
pg. 5
Hawkins ge ts ne w post
11-year UIT veteran puts 35
years of experience to work as
assistant director in Solution
Planning and Design group.
.03
More secure passwords
There’s a handy way to create
stronger passwords — and
even the average user can
remember them.
.04
February 2014 Don’t let security reach an end-­‐of-­‐life stage, too Governance decisions At a glance
Support Ser vices
Ja n. 15 • Project priorities were
discussed, and a list of the top 20
was compiled for consideration.
Unified Communications items will be
co-overseen with the Infrastructure
Portfolio.
Infrastructure
Ja n. 15 • Peter Panos presented
historical growth of UIT metrics and
costs, showing a deficit of funding.
Caprice Post updated the group on
the voice RFI to streamline phone
services. Mike Ekstrom reported on
the external network review. The
Teaching and Learning Portfolio will
decide whether to adopt a campuswide virtual desktop infrastructure.
Research
Ja n. 14 • Chris Gregg discussed the
capacity and performance needs of
Genomics researchers. Steve
Corbató shared the prospects for
federal research funding. Downtown
Data Center space-allocation
decisions will be made by this group.
Operational IT Comm .
De c. 4 • The OITC reviewed many
UIT resources to determine whether
they were common resources or
should become a fee-for-service
offering. Decisions were made on
most of the resources reviewed. The
body considered suggestions for
altering the membership of portfolios.
Find po rtfo lio me m ber sh ip lists,
ag en das and s um mar ies at
c io .u tah.e du .
All good things must come to an end, the saying goes. While there is
certainly room to debate whether Windows XP falls into the “good”
category, there’s no denying the second part. Come April, Microsoft will roll
out the final patches and security updates and officially put XP to pasture.
For IT professionals, there can be no long goodbye, no wishing for “just
one more day.” This is a date for which attackers
have long been waiting, and it is our job to make
sure that when it comes to our users and our
network, the wait has been in vain.
“The very first month that Microsoft releases
security updates for supported versions of
Windows, attackers will reverse-engineer those
updates, find the vulnerabilities and test
Windows XP to see if it shares [them],” wrote Tim
Rains, director of Microsoft’s Trustworthy
Computing group.
“If it does, attackers will attempt to develop
exploit code that can take advantage of those
vulnerabilities on Windows XP. Since a security
Dan Bowden
update will never become available for Windows
Chief Information
XP to address these vulnerabilities, Windows XP
Security Officer
will essentially have a zero-day vulnerability
forever.”
Any machine on the University of Utah’s network still using Windows XP
after the end-of-support date must be considered a vulnerability. With
systems containing valuable research data; private student, staff, and
faculty records; and federally protected health information, there is no
margin for error.
The Information Security team is working to inventory all Windows XP
devices connected to the network. These will be listed as high-risk
devices, and an appropriate plan for replacing them or securing them will
be implemented. The ISO team understands there may be some difficulty
in transitioning older machines and systems away from XP, and there may
be some instances where that just isn’t possible. My team and I are here
to help.
If you are aware of any physical machines or VMs on campus still
running Windows XP, please take the necessary steps to mitigate risk and
migrate them to supported operating systems. If you believe your
circumstances do not lend themselves to migrating, please contact Colby
Gray with the Information Security Office at colby.gray@utah.edu or 5871179 so that we may assist you in protecting your data from the inevitable
threats to come.
We owe it to ourselves, our users, our departments, and the University
of Utah to ensure we provide not just a highly functional network, but a
safe one as well.
Have a story suggestion for Node 4? Email scott.sherman@utah.edu.
2
1
2
3
February 2014 Hawkins named SPD associate director Marv Hawkins has spent nearly
35 years helping customers bridge
the gulf between their dreams and
their reality with technology.
With just shy of 11 years of
experience at the University of Utah
as an integration analyst and
product manager in Administrative
Computing Services and University
Support Services, along with more
than two decades of similar work at
Salt Lake Community College,
Hawkins was a natural fit to take the
wheel as an associate director in
Solution Planning and Design (SPD).
He is working with other associate
directors to determine how to handle
requests for University Support
Services. The Solution Planning and
Design team will handle requests
that are not addressed by the help
desk, knowledge articles or the
service catalog. Hawkins will make
sure an initial analysis happens for
business case development.
If the scope of the request is large
enough to warrant further approvals
through the governance process,
consultants will partner with the
requester to provide governance with
information to help make decisions.
“We’ll actually be the advocate for
that business case or that customer
through the governance process if it
needs to go to governance,” he said.
“But we’ll do a lot of advising to set
customer expectations to match up
the business and technology
roadmaps.”
SPD director Paula Millington
added that “the solution consultants
and solution designers in the
planning phase need to support the
customer, but we hope the business
cases and design packages for our
‘build’ and ‘run’ teams will really help
add value to our solutions.”
“As we create the plan-build-run
Marv Hawkins
model, we’re finding that very few
educational institutions use that
model,” said Hawkins. “In industry
that’s a pretty common thing and we
think it will be valuable for UIT, but
we can’t look to others to see how
they have actually put it into
practice. Industry seems to have a
lot more resources to throw at
planning, and it will be a challenge
for us to start small and perfect our
craft.”
Millington sees Hawkins offering
valuable insight as that effort
unfolds.
“He has a proven track record in
scoping and managing projects,
gathering requirements, working
ticket backlogs down from hundreds
to tens, calming worried
stakeholders and being able to
provide just enough input to get a
solution to engineering. We won’t
have the resources to create tomes
of business cases or design
documents, so judging when less will
be just as effective is really
important. Marv is masterful at that.”
Hawkins — who enjoys home
improvement, cooking, and singing
in his church praise group in his
spare time — hopes to lay the
groundwork for other UIT
departments to embrace planning
and design.
“We’re starting with USS, building
a model focused on application
planning and design. We want to
learn from our experience in a way
that would eventually allow us to
plan for all UIT service units. So if
there’s a Teaching and Learning
Technologies issue we could put it
through the same kind of process.”
Have a story suggestion for Node 4? Email scott.sherman@utah.edu.
3
February 2014 Have your users been compromised? ‘Have I Been Pwned’ can answer that Hardly a week goes by without another major security breach being
revealed by yet another big-name retailer, application or website. As
massive data dumps continue to appear with sobering regularity, it is
difficult to keep track of whose account credentials are in jeopardy.
To make the task easier, haveibeenpwned.com makes it possible to
find out whether a username or email has been compromised in any of
several breaches. Simply plug it into the text box and hit enter to find out
whether the email or username is among any of the nine breaches
currently catalogued by Have I Been Pwned (see the photo below).
To make things easier for system administrators, the site now offers full
domain searches to uncover how many users may have been
compromised. There are four ways to verify you are a domain admin: by
email, by meta tag, by file upload, and by TXT record. Once you have
proved you are a domain authority, you can check that domain name
against the databases and warn your users that their accounts are at risk.
Easily remember many
secure passwords
There may not be much you can
do to prevent the bad guys from
stealing your information, but there is
a lot you can do to prevent them from
guessing it.
Researchers at Carnegie Mellon
University suggest the easiest way to
create complex, yet memorable
passwords is to use the personaction-object method.
The user creates a visual in his or
her mind by equating a person with
an unexpected action and object.
CMU’s cited example was Bill Gates
swallowing a bicycle. Passwords are
then derived using some scheme
based on that visual, such as
BiGaswa2c. The user could then
keep a picture of Bill Gates
somewhere to act as a reminder for
the cues.
Choosing different images or
schemes for each account will make
it easier to maintain security even if
one is compromised.
Have a story suggestion for Node 4? Email scott.sherman@utah.edu.
4
4
2
3
February 2014 Help desk (continued from pg. 1)
30 seconds.
If the wait time reaches even a
minute, Lloyd says, people’s
patience wears thin. “They just say,
‘Oh, I’ll call back later.’”
Steven Maloy — a Tier 2 support
agent who handles calls escalated
from the initial Tier 1 agents —
knows all too well how frustration
and impatience can mix to create a
perception that works against the
organization.
“People get upset because it’s
not done immediately,” Maloy says.
“Whereas if you look at what we do
compared to what the national
averages are, we answer our phones
faster, we get stuff resolved quicker,
a higher percentage of things get
handled with a first-call resolution
than the national average. In just
about every aspect, we’re better
than the national average.”
The help desk keeps meticulous
statistics on incoming calls, first-call
resolutions, average calls per agent
per shift, speed to answer,
abandoned calls, and the like. It also
collects data from surveys sent out
after each ticket closes, asking
Top 10 caller issues
1. Help desk information (firsttime login, call transfer,
general university
information)
2. Account management
(account locks)
3. Network and wireless issues
4. Phone repair
5. Umail issues and
configuration
6. Desktop and server support
7. System and application
support
8. DNS, VPN and department
network requests
9. OSL support
10. Email phishing attacks
people to rate the quality of help
they received and their overall
experience. Lloyd meets with Maloy
and Beth Sallay, a Tier 2 agent with
more than 13 years of help desk
experience, weekly to review the
stats and ensure issues are
documented and resolved.
They also pinpoint problem areas
to help other areas solve issues.
As UIT adopts a new service- and
incident-management platform,
Lloyd is excited about the ability to
track the desk’s progress in even
more ways.
“It’s got a lot more reporting; it’s
faster. I think it’s going to be a lot
more useful for my group,” he says.
It will also allow customers to
track their requests through the
process in a more transparent way,
hopefully alleviating some
frustrations within the current
system.
Incoming calls
The help desk handled about
40,000 incoming phone calls in
2013. Here’s a look at how many
calls came in each month.
A shifting user base
Like every other area of
information technology, the support
function has had to adapt to the sea
change of users’ abilities, devices,
and expectations. Where a decade
ago dozens of students would line up
to get their desktop towers
configured to connect to the
network, now people are mostly
concerned with connecting
peripheral devices. Desktops gave
way to laptops, which have ceded to
tablets and smartphones.
“Students receive all of their
papers from their professors online,
they gain access to all the library
resources online,” Lloyd says. “They
have to be connected to it. It’s
critical to them.”
Sallay says the help desk agents
are friendly, and they can relate to
users’ problems because they have
been there themselves at times.
“Whatever they’ve done, I have
probably done something way worse
that caused more problems,” she
says.
Maloy has been with the help
desk for more than five years,
starting as a first-line agent before
moving to the second tier about a
year ago. The U graduate has a
degree in business information
systems and has been at the school
off and on since 1992 (in fact, his
dad was an accountant in continuing
education from 1980 until he retired
a few years ago).
“It’s rewarding to be able to help
people,” Maloy says. “They call in
See Help desk, pg. 6
Have a story suggestion for Node 4? Email scott.sherman@utah.edu.
5
6
7
5
1
2
3
February 2014 From the inside: A student agent’s perspective
B y Ch ristian M e rrill
My experience on the campus
help desk has been both
enlightening and educational.
Our goal is first and foremost
to take care of our callers, even if
we have no idea where they are
coming from. This means that
when we receive a call that we do
everything we can to figure out
their problem and find the best
solution as quickly and efficiently
as we can.
It’s immensely satisfying to
receive a call from someone who
is stressed, burnt out, and just
wants their problem alleviated,
get them where they need to be,
and have them end the call happy
and relieved.
As a student, we know how
these problems go. We’ve been
there, and it’s not fun. In this
position, we can help and we can
relate. It’s a valuable set of skills.
What makes this possible are the
exceptional employees with whom
I work.
Help desk (continued from pg. 5)
needing help, and we’re able to take
care of them and get them on their
way. They’re able to get back to their
classes or their work or whatever
they need to do. They’re appreciative
of it, and you feel good being able to
do that. And it offers a challenge. All
day long you’re being handed
problem after problem.”
The help desk agents have
access to the same knowledge
database as is available on the UIT
site, but also have some internal
Steve, Scott, Cody, Beth,
Angela, and Chris have been here
awhile and are all excellent
mentors and friends. It’s not
uncommon for an IT help desk to
receive complicated, confusing, or
vague issues, but it is uncommon
to receive the kind of support we
do. All of the above will stop what
they are doing to help me find a
solution, teach me how I can do
things better, and never make me
feel stupid or inadequate.
resources that go beyond those
available to the public.
Another change is that students
coming in are even more acquainted
with technology than their
predecessors.
They are less likely to need
assistance for some of the more
basic issues than in the past, so a
good deal of the support resources is
focused on faculty and staff who
have issues with calendar sync,
phone repairs, server support, or
DNS configurations.
In other jobs you worry that you
will get in trouble for not knowing
everything, or will be talked down
to and dealt with
condescendingly. On the help
desk they just laugh and help you
figure it out. They aren’t rude,
impatient, or derogatory about it
in any way. They treat you like an
equal and they treat you like a
human being. It makes a stressful
job a fun learning environment
where I get to help people.
At the end of the day, I work an
occasionally stressful IT job. It’s
my job to help people who need
assistance — who are stressed,
frustrated, and just want a
solution, even if I wasn’t the right
man to call.
What makes it worth it is
getting the person on the other
side of the phone to breathe a
sigh of relief and smile, because
they know that we’re doing our
best to take care of them,
because it’s what we would want,
too.
A culture of service
The help desk is staffed 24 hours
a day thanks to a partnership with
the Downtown Data Center to cover
off-peak hours. During particularly
busy periods, such as the beginning
of the school year, the average agent
handles nearly 50 calls in an eighthour shift.
That’s a tough job, and one that
requires extensive training to get
See Help desk, pg. 7
Have a story suggestion for Node 4? Email scott.sherman@utah.edu.
6
8
1
2
February 2014 Help desk (continued from pg. 6)
right. Sallay, who has a bachelor’s in
communications and a master’s in instruction
design and educational technology, has
worked hard to get much of the basic training
put into Canvas courses.
“Turnover is the most challenging issue
right now,” she says. “That’s why I did the
online training. We’re training all the time.”
Maloy works closely with new student hires
for about two weeks, teaching them the ins
and outs of good service and solid technical
help. It’s not for everyone.
“Some won’t last two weeks,” Maloy says. “I
think those who drop out within two weeks or
shortly thereafter are the ones who have an
expectation coming in that they’re going to be
kind of a glorified data-entry person just
transcribing the phone call into a ticket and
they’re done. When we start going through the
training and they start to see really how much
we do here at the help desk, they kind of get
overwhelmed with it.”
Sallay appreciates the flexibility of the
student workers, who help cover parts of a
shift that might be understaffed otherwise. The
ones who come out of training tend to stay
about seven months in the 19-hour-a-week
job, though a few will stay as much as two
years.
“For some it depends on their schoolwork,”
Lloyd says. “Some will balance it out, and
others will say, ‘You know what, I just have to
focus on this schoolwork full-time.’ It just
depends on what field of study they’re in.”
But he is proud of the work the students do
and is happy to help bring them along in a
professional setting.
“They’re working in an area where it will
help them build their resume,” he says.
“They’re working with a large group that has all
sorts of parts and they may never have been
able to do that before. We’re pretty well an
enterprise application group and a networking
group. So they get to see all those pieces and
work with those groups, too.”
Whether it be a student employee or a
frustrated caller, Lloyd wants the same
outcome: When someone finishes with the
help desk, they are in a better place than when
they began.
Kudos & Congrats B rian Ha ymore did a wonderful
job representing CHPC
in discussions and making a wellreceived presentation at the
Condo of Condos workshop at
NCSA (University of Illinois,
Urbana-Champaign).
~Steve Corbató
Congrats to Paul B urro ws for
working with Pat Hanna to
conceptualize a way that requests
to USS Portfolio would be
handled. Some we will never do;
some are no brainers; some need
more analysis and scrutiny from
the portfolio committee to
determine priorities. The concept
went to USSP in January and was
endorsed with a few suggestions.
~ Paula Millington
A big thank you to Micha el
Da vis for his exemplary service
to his co-workers and clients. He
constantly and consistently goes
above and beyond his expected
job duties.
~ Cindy Hanson
Congratulations to Er ic Y oung,
student intern in USS / Content &
Usability, who just graduated with
a Bachelor of Science in
Communication!
~ Debbie Rakhsha
Thanks to W ayne B radfor d for
shepherding CHPC’s unique
research computational
environment, for handling data
with patient health information in
compliance with HIPAA
regulations and for being a coauthor (with former CHPC director
Julio F acell i and other
colleagues) on a paper describing
this environment that was
recently published in the Journal
of the American Medical
Informatics Association.
~ Steve Corbató
Thanks to Jill B rinto n, Ryan
Hine s and C ary Lopez for
reaching out to deans and chairs
to include them in process work
analyzing Strategic Scheduling
and Course Management. They
united stakeholders in a desire to
improve academic planning and
were able to identify issues and
their causes without offending
anyone. Their work has been
praised by Ruth Watkins and the
process work has gathered 287
ideas for improvement.
~ Paula Millington
We would like to acknowledge the
phenomenal work the C IS
Engine ering & O p erat ions
group did during the first week of
the semester. They are a
talented, hard-working team.
~ Trevor Long and Jeff Hassett
Thanks to Joe B reen , who
spearheaded the development of
the third pod of racks for research
computing in the Downtown Data
Center.
~ Steve Corbató
Ma rv Ha wkins did a great job
providing accurate and timely
information to the USS Portfolio
team on projects that are “in
flight” and needed to be
prioritized. He waded through
many disparate priority lists and
came up with the top 20 projects.
The committee ranked them, and
for the first time, the committee
delivered a list of priorities to
USS.
~ Paula Millington
Submit Kudos
Email praise for UIT colleagues
to scott.sherman@utah.edu.
Those recognized will be put
into a drawing to win prizes.
Have a story suggestion for Node 4? Email scott.sherman@utah.edu.
7
2
1
3
February 2014 UIT’s YouTube star marries at Grammys There are very few people who
can say they were married by a
“queen” with 20,000 in attendance
and a television audience of 28.5
million, but UIT’s Spencer Stout is
among them.
The past few months have been
an exciting time for Stout and Dustin
Reeser. What started out as a
marriage proposal going viral on
YouTube has led to interviews with
various media outlets, an
appearance on the Ellen DeGeneres
show, and ultimately a wedding
featured live on the Grammy Awards.
“I guess the hardest part was
trying to keep it quiet,” said Stout,
who works in the Solution Planning
and Design group. He and Reeser
were approached by the Grammys in
October while they were looking for
wedding venues in California.
Initially, they were unsure about
being married on television, but after
signing a confidentiality agreement
and learning the event was the
Grammys, they decided to go for it.
“We thought, when is this
opportunity ever going to happen in
our lifetimes?” said Stout. “The
stressful part was everything being
condensed to six weeks of
planning.”
They were able to keep it quiet,
though, and finally got the call on
Christmas Eve making it official.
When they arrived a month later to
the rehearsal, Stout said he was
surprised and happy to find that the
other couples to be married were
also nice, everyday people.
“They were just normal, awesome
people of all kinds, colors, shapes,
and sizes; it didn’t matter.”
At the rehearsal, Stout
remembers it being very emotional
when Macklemore and Ryan Lewis’s
song “Same Love” began.
Click here to see Spencer Stout and Dustin Reeser’s proposal video
“I had never really listened to the
words of the song as closely as I did,
and all of us were just in tears. It was
just a really emotional, special time.”
The day of the wedding was even
more powerful. “The energy of that
place filled with 20,000 people
standing up and cheering, we
couldn’t contain it,” said Stout. “You
could hear on the third verse when
Macklemore started singing, people
just started to cheer right away, and
that’s when we started to walk out.”
Queen Latifah officiated the
ceremony, with Macklemore, Mary
Lambert and Madonna performing,
and 34 couples were married that
evening. As the ceremony ended,
Stout remembered being
congratulated by both Beyonce and
Katy Perry as he walked by. It was a
night they’re not likely to forget.
“It’s been emotional and
exhilarating and hard all at the same
time,” Stout said.
Stout and Reeser are incredibly
excited to go on their dream
honeymoon to Australia in a few
weeks, but first, the couple has
decided to host something more
intimate back home in Salt Lake City.
Since friends and family were unable
to attend the Grammys event,
they’re planning a ring ceremony
where they’ll take time to exchange
vows in front of loved ones.
And the couple’s rise to fame is
still paying off: Betty Who, the artist
whose song inspired Stout’s flashmob proposal, will be in attendance
and plans to sing at the ceremony.
“It’s been a great ride,” said Stout.
Have a story suggestion for Node 4? Email scott.sherman@utah.edu.
8
1
2
3
February 2014 Have You Seen It?
It sort of looks
like the laces
of a football,
doesn’t it?
This photo was
taken
somewhere on
campus. If you
think you know
where, email
scott.sherman
@utah.edu with
your answer.
Correct entries
will be put in a
drawing for
free tickets,
swag or gift
certificates.
Courses teach hacking, computer security IT professionals interested in furthering
their security skills can do so with two
classes being offered by the Technology
Education program through Continuing
Education.
The Certified Ethical Hacker course aims
“to equip information security professionals
with the knowledge and skills to identify and
correct weaknesses that make information
systems vulnerable to attack.” Topics
include scanning networks; system hacking;
trojans and backdoors; viruses and worms;
social engineering; denial of service; SQL
injection; hacking wireless networks;
cryptography; and penetration testing.
The $2,599 weeklong class begins Feb. 24.
Another course prepares students for the
CompTIA Advanced Security Practitioner
(CASP) Certification exam. It is expected to
be offered again in the future, and teaches
students how to set up multiple levels of
defense to protect the confidentiality,
availability and integrity of a company’s IT
assets and information.
For information about these courses and
other learning opportunities, visit
continue.utah.edu.
CIO’s ‘five questions’ in EDUCAUSE University of Utah CIO Eric Denna
often mentions his “five questions”
when discussing why he and other
UIT leaders are choosing to take the
organization down a certain path.
In the latest issue of EDUCAUSE
Review, Denna shares a bit about
how he arrived at those five
questions, and how they can be used
to maximum effect for assessing and
strategically repositioning technology
efforts in any kind of business or
institution.
The five questions are:
1. Whom do we serve, and what
do they (those we intend to serve)
want/need/have to do?
2. What services do we provide so
that those we serve can do what they
want/need/have to do?
3. How do we know we are doing
a great job?
4. How do we provide the
services?
5. How do we organize?
“Often, when I share these
questions with others and tell them
that this is at the heart of what I do
as a CIO, they look at me with a
‘that's it?’ expression,” Denna writes
in the article. “I typically respond by
saying: ‘Just try to answer the
questions for yourself. If you are
really brave, have your leadership
team answer them, and then share
the answers with one another.’
“My experience is that the first
time team members answer the five
questions and then share the
answers with one another, inevitably
a very interesting discussion
ensues.”
You can read the full article on
EDUCAUSE’s website, www.educause
.edu.
Have a story suggestion for Node 4? Email scott.sherman@utah.edu.
9
1
2
February 2014 Get Node 4 updates in two new places
Follow us on Twitter, and subscribe to the podcast feed on our iTunes U page
Do you want to get the latest
Node 4 podcast as soon as it
becomes available? Now you can by
subscribing to the Node 4 channel
on iTunes U.
Every podcast can be found
under the University Information
Technology page on the University of
Utah’s main iTunes U page.
New episodes will automatically
download to subscribers’ iTunes
accounts.
To sign up, visit the Node 4
iTunes U page.
Click here
to hear the
latest Node
4 podcast
with Chief
Information
Security
Officer Dan
Bowden.
Also of interest to information
technology professionals at the U are
audio recordings of previous IT
Professionals meetings, as well as an
archive of Mac Managers meetings
(which can be found under the J.
Willard Marriott Library page in the
student computing section).
Also, Node 4 can now be found
on Twitter, @UITNode4. We’ll send
out updates, ask for ideas, post
interesting links, and do all that other
fun Twitter stuff. Plus we may even
give some things away. Follow us!
On the agenda February
March
Thursday, Fe b. 6
Monday, Feb. 17
Tuesday, Mar. 4
Intro duct ion to C HPC• Learn
about the resources available at the
Center for High Performance
Computing, 1-2 p.m., INSCC
Auditorium (room 110)
Presidents D ay Holida y •The
University is closed for this holiday.
W ork-in-Progress T alk • Matt
Potolsky talks about his project
“Secrecy Theory: A Defense of
Secrets in an Age of Full Disclosure,”
12-1:30 p.m., Carolyn Tanner Irish
Humanities Building, Room 143, free
Monday, Fe b. 10
Resea rch Da ta M ana gement ,
Sha ring and O wner ship• Learn
about University policies surrounding
data ownership and management
responsibilities. 2-4 p.m., HSEB 1750
Thursday, Fe b. 27
Go verning Regula tions for
Gr ant s a nd Cont ract s •Learn
rules regarding grants and contracts,
2-4 p.m., HSEB 1750, online
registration required, free for faculty,
staff and students
Fr iday, Mar. 7
U IT All-Ha nds M eeting •
Refreshments served, starts at 8:30
a.m., Saltair Room, A. Ray Olpin
Union
Node 4 is a monthly newsletter produced by UIT Strategic Planning and Communication. Contact communications
specialist Scott Sherman at scott.sherman@utah.edu for information or to offer feedback and content ideas.
Have a story suggestion for Node 4? Email scott.sherman@utah.edu.
10