Human resource management - chapter 21
Quiz questions (answers can be found at the bottom of the page)
1 Which three countries have the highest rates of pay for production workers?
a) West Germany, Norway, Denmark
b) United States, Canada, Japan
c) Netherlands, Switzerland, Belgium
d) Austria, Finland, Luxembourg
2 The Japanese production model of the1970s and 80s was characterised by:
a) Working harder, not smarter
b) A move away from Total Quality Management
c) High quality goods produced at low costs
d) Cheaper basic wages paid to production staff
3 What is meant by the term 'new public management'?
a) It refers to the measurement of individual value within the public sector
b) It refers to the use of 'hard' HRM within the public sector
c) It has proved to be popular in public sector organisations such as the NHS
d) It is to do with the effect of bonuses on performance management systems
4 Which of the following statements about Business Process Re-engineering (BPR) is
untrue?
a) BPR often results in de-layering of managerial and other jobs
b) Michael Hammer first coined the phrase in the Wall Street Journal in 1996
c) BPR pays particular attention to the human aspects of re-organising work
d) BPR gives rise to a new psychological contract between employees and their
managers
5 According to Guest (2004) the core features of high performance work systems are:
a) More flexible job descriptions
b) Job redesign
c) Continuous learning
d) Lean production
e) Surveillance and control
f) Harmonisation and single status
g) Less autonomy
Quiz answers
1.a. 2.flexible job descriptions, job redesign, continuous learning, harmonisation and
single status. 3.c. 4.a. 5.c.