Business Process Redesign
Reinventing Continually?

Business Processes
• Idea to Product or Service
• Order to Fulfillment
• Post Sales Support and Client Retention
• Product Development
• Human Resource Development
• Financial Resources Services
• Extended Supply Chain

WHY CHANGE
• Create competitive advantage
• Respond to clients or competitors
• New leadership
• Technological innovation
• Merger & acquisition
• Regulation

Business Process Redesign
• The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance
• Ford and Mutual Benefit Life examples
• Differ from Workflow Analysis?

BPR Methodology
• What’s the business strategy?
• What are the performance measures?
• Review existing business processes:scope?
• Identify problems with existing processes
• Prioritize redesign tasks
• Benchmarking
• Redesign options--select

BPR Methods Continued
• What implementation approach?
• Assess

Selecting a Business Process
• It’s broken
• Redesign impact will be dramatic
• Strategic importance
• Critical path to customers
• Not difficult to complete
• Significant cost reduction
• Rework, time/work, multiple handovers

Change Process Model
• UNFREEZE
• CHANGE
• REFREEZE

Enablers of Change
• Senior Executive Commitment
• Personalized Benefits
• Change Champions
• Communication,….
• Risk-taking
• Pilot evidence
• Flexible IT Architecture

Inhibitors to Change
• Change Frequency
• Limited Buy-in
• Grapevine
• Job Security