Knowledge and Learning
Walter Baets, PhD, HDR
Associate Dean for Research
MBA Director
Professor Complexity, Knowledge and Innovation
Euromed Marseille – Ecole de Management
Erna Baets Oldenboom, MA, MPhil
Professor Leadership, Sustainable Performance, and Mind/Body Medicine
The Hybrid Business School: Developing knowledge
management
m
g m
through
g management
m
g m
learning
g
Walter Baets and Gert Van der Linden, Prentice Hall, 2000
Corporate Virtual Universities: A matrix of knowledge
and learning for the new digital dawn
Walter Baets and Gert Van der Linden, Kluwer Academic,2003
Knowledge Management and Management Learning:
Extending the Horizons of Knowledge-Based Management
Walter Baets, Springer, 2005
N
NOTION:
N The Nyenrode
Ny
Institute
u for
f
Knowledge Management and Virtual Education
(Philips, Sara Lee/DE, Achmea, Atos/Origin,
Microsoft)
f )
Euromed Research Track Complexity and Learning
My Blog: http://euromed
http://euromed.blogs.com
blogs com
Wanderer, your footprints are
the path, and nothing more;
Wanderer there is no path
Wanderer,
path,
it is created as you walk.
By
y walking,
g,
you make the path before you,
and when you look behind
you see the
h path
h which
h h after
f
you
will not be trod again.
Wanderer there is no path
Wanderer,
path,
but the ripples on the waters.
Antonio Machado,
Chant XXIX Proverbios y cantares,
Campos de Castilla, 1917
How to prevent ourselves from reinventing
the wheel every day ?...
How to avoid making each time the same
mistakes (and learn faster from mistakes)…
With the aim to innovate
You don’t know what y
you don’t know
You only know what you don’t
don t know
when you need it
And then, all classical learning
comes too late
l
OADI-cycle/Individual learning
ASSESS
DESIGN
Environmental
E
i
t l
response
OBSERVE
IMPLEMENT
Individual double-loop learning
Individual action
INDIVIDUAL MENTAL
MODEL &
FRAMEWORKS
Single-loop
learning
Organizational double-loop learning
ORGANIZATIONAL
ROUTINES
O
S&
SHARED MENTAL
MODELS
ENVIRONMENT
Organizational action
EXPERIENCES
CONTEXTUAL
KNOWLEDGE
INDIVIDUAL MENTAL
MODEL &
TACIT KNOWLEDGE
SHARING AND
COMMUNICATION
SHARED MENTAL
MODEL &
KNOWLEDGE
REPOSITORY
Contextualization
Real life
Databases
Procedures
Simulators
Executive seminars
Concepts
Theory
The Hybrid Business School
CASE BASED
REASONING
SYSTEM
ARTIFICIAL NEURAL
NETWORKS &
OTHER A.I.
TECHNIQUES
Sharing and
Communicating the
Emergent
DATA BASES
LEARNING
Learning Material
Expertise
COMMUNICATION
PLATFORM /
NEURAL NETWORKS
ENVIRONMENT
SIMULATORS
EXPERT SYSTEMS
COMPUTER BASED
TEACHING
VIDEOCONFERENCING
IT for the Hybrid Business School
Definition of knowledge management
Knowledge
K
l d is
i th
the potential
t ti l of
f an individual
i di id l
to enact innovation
potential: energy, capacity, competence, strength
innovation: knowledge always needs a purpose (improvement,…)
Knowledge management is
1) Support of the networked act of “cognizing”
cognizing
of the actors (employees, clients, …)
2) Manage the empty spaces between
functionalities (creativity resides in those
empty spaces)
Some interesting technologies
Artificial Neural Networks
Genetic Algorithms
Genetic Programming
Fuzzy Logic
(Negotiating) Agents
Case Based Reasoning
Semantic search engines
Language technologies
Machine learning technologies
Conversational technologies
Your knowledge
g infrastructure
Ownership (search/learn principles)
R
Remains
i with
ith those
th
that
th t use it
Those that want to learn decide what to learn
Just-in-time
Just
in time, just
just-enough
enough
C lt
Culture
L
Learning
i platform
l tf
Turn XYZ
into a learning
culture ((via
projects)
Provide an ICT
infrastructure
that allows full
access and
sharing
facilities
R
Rewarding
di
Content
What
h knowledge
k
l d
to share:
•explicit
•implicit
•learned
Learning platform and search/learn
principles
The knowledge net
Explicit knowledge (database)
Implicit knowledge (case base)
Case based
C
b d reasoning
i system
t
Cases stored in an adapted way
A methodology for case analysis and storage
Corporate knowledge repository
EcKM
Learned knowledge (case base)
Explicit knowledge that is enhanced via experience
Using the same methodology for implicit knowledge
Interviews with key knowledge owners
Open learning platform
Collaborative tools
Dedicated search engines
Accessibility for all
Open to connect ‘any’
application
Solution for e-learning
The user
with its learning
g
agenda
Methodology
Actions
((company-specific)
p y p
)
The Hybrid
y
Business School
Building Blocks
Brainstorm
ccontent
ICT
Knowledge platform
Practicess
Implicit
knowledge
g
Search
engine
plaatform
cculture
Ownership
learn/search
Learning Agenda
(P
(Pers.
D
Development)
l
t)
Explicit
p
knowledge
learner
+
learning
agenda
g
4 Brainstorms
Project team
• Experts
• MD/HRM
• Line mgt
• IT
• Marketing/R&D
e g/ &
cases
IT/Application plan
Concepts
Outcomes
White Paper
(Board approval)
E-learning view
4 Action plans
(Board approval)
Infrastructure
(Plan)
Architecture