Job title:
Demand Management Review
Advisor
Main purpose of the role:
Grade:
SCALE 4
Role code:
EOP0341
Status:
Police Staff
To work as part of the Incident
Management discipline within the crime
incident management bureau and be
responsible for the management of incidents
within the remit of crime incident management
bureau across Essex.
Main responsibilities:
- To manage incidents by completing interventions in order to resolve an incident or to prepare an incident
for the allocation of a resource via Force Control Room.
- To handle requests from other forces ensuring allocation to the correct department. Where required create
a storm incident to audit the request.
- To provide the crime incident management bureau - Incident management supervisor with an overview of
STORM incidents and identified trends and issues.
- To actively manage and prioritise all open incidents within the remit of crime incident management bureau,
ensuring prompt intervention.
- To manage the deferred list of incidents and maintain the force resulted list by finalising all incidents.
- To identify incidents suitable for allocation to specific departments e.g fraud by notifying staff within.
- To ensure that demand for local policing services is managed through effective interventions within the crime
incident management bureau enabling Force Information Room to deploy resources.
- To ensure the provision of a customer focused service that places priority on keeping members of the public
informed of progress.
- To finalise all incidents ensuring quality standards have been maintained and compliance with national
standards for incident recording and national crime recording standard .
- To provide guidance on national standards for incident recording to other members of the organisation.
- To review closed incidents for compliance with national standards for incident recording and national crime
recording standards.
- Utilise appointment systems in suitable circumstances.
- To review all crime incidents for accuracy of crime type in line with National Crime Recording Standards.
- To investigate crimes under the Desk Based Investigation procedure.
- Undertake other reasonable duties as may be required.
Vetting level:
Recruitment vetted.
Necessary experience:
To work a shift system primarily day and late turn duties, with flexibility to work unsocial hours as role
demands. The post holder will receive training on STORM, Crime File, Athena, intelligence, custody and
forensic computer systems, National Standards for Incident Recording (NSIR) and National Crime Recording
Standard (NCRS).
Personal qualities:
Decision Making (Practitioner)
Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding
of situation. Considers a range of possible options before making clear, timely, justifiable decisions. Reviews
decisions in the light of new information and changing circumstances. Balances risks, costs and benefits,
thinking about the wider impact of decisions. Exercises discretion and applies professional judgement,
ensuring actions and decisions are proportionate and in the public interest.
Openness to Change (Practitioner)
Positive about change, adapting rapidly to different ways of working and putting effort into making them work.
Flexible and open to alternative approaches to solving problems. Finds better, more cost-effective ways to
do things, making suggestions for change and putting forward ideas for improvement. Takes an innovative
and creative approach to solving problems.
Professionalism (Practitioner)
Acts with integrity, in line with the values and ethical standards of the Police Service. Takes ownership
for resolving problems, demonstrating courage and resilience in dealing with difficult and potentially volatile
situations. Acts on own initiative to address issues, showing a strong work ethic and demonstrating extra effort
when required. Upholds professional standards, acting honestly and ethically, and challenges unprofessional
conduct or discriminatory behaviour. Asks for and acts on feedback, learning from experience and developing
own professional skills and knowledge. Remains calm and professional under pressure, defusing conflict and
being prepared to step forward and take control when required.
Public Service (Practitioner)
Demonstrates a real belief in public service, focusing on what matters to the public and will best serve
their interests. Understands the expectations, changing needs and concerns of different communities, and
strives to address them. Builds public confidence by talking with people in local communities to explore their
viewpoints and break down barriers between them and the police. Understands the impact and benefits of
policing for different communities, and identifies the best way to deliver services to them. Works in partnership
with other agencies to deliver the best possible overall service to the public.
Service Delivery (Practitioner)
Understands the organisation's objectives and priorities, and how work fits into these. Plans and organises
tasks effectively, taking a structured and methodical approach to achieving outcomes. Manages multiple
tasks effectively by thinking things through in advance, prioritising and managing time well. Focuses on the
outcomes to be achieved, working quickly and accurately and seeking guidance when appropriate.
Working with Others (Practitioner)
Works co-operatively with others to get things done, willingly giving help and support to colleagues.
Is approachable, developing positive working relationships. Explains things well, focusing on key points
and talking to people using language they understand. Listens carefully and asks questions to clarify
understanding, expressing own views positively and constructively. Persuades people by stressing the
benefits of a particular approach, keeps them informed of progress and manages their expectations. Is
courteous, polite and considerate, showing empathy and compassion. Deals with people as individuals and
addresses their specific needs and concerns. Treats people with respect and dignity, dealing with them fairly
and without prejudice regardless of their background or circumstances.
Technical skills:
1 - - Conduct Investigation - Investigation
Conduct the investigation and scene preservation with the relevant investigation policies and legal
requirements, and within the required timescales. Demonstrate support for victims and witnesses and
recognise any possible impact on the community.
1005 - Input, retrieve and present data using a computer - Administrative Support
Enter information correctly using an appropriate computer system, in accordance with legislative requirements
and Force policy. Retrieve and present information in a suitable format and supply to relevant personnel.
1037 - Process telephone calls - Managing The Organisation
Process information and enquiries sensitively and professionally in line with Charter Standards and
organisational policy.
1072 - Provide specialist advice and knowledge - Managing the Organisation
Provide specialist advice and knowledge to colleagues, partners and other individuals and agencies to support
the achievement of organisational objectives and enable compliance with organisational policy.
1110 - Maintain a record management system - Administrative Support
Record, store and supply information in accordance with organisational policy and legislative requirements.
1118 - Monitor the quality of service provision - Managing The Organisation
Monitor the effectiveness and quality of service being provided against set standards. Identify areas for
improvement and potential shortfalls and make appropriate recommendations inline with organisational policy.
1140 - Provide customer service - Managing the Organisation
Provide and promote service to customers in a professional manner in line with organisational policy and
legislative requirements.
1197 - Prepare and print documents using a computer - Administrative Support
Present information accurately and in an appropriate format using a computer. Comply with organisational
procedures.
56 - - Gather intelligence to support policing objectives - Intelligence
Gather intelligence to facilitate the achievement of crime and disorder reduction objectives. Ensure intelligence
is obtained ethically and in accordance with the relevant legislation, policy, protocols and codes of practice
74 - - Provide care for victims and witnesses - Investigation
Ensure that the necessary care for victims and witnesses is provided in an ethical and empathic manner and
in accordance with the legislation, policies and procedures.
8 - - Monitor and evaluate the quality of crime/incident reporting - Investigation
Undertake regular and comprehensive quality control checks in order to ensure crime / critical incident reports
contain all relevant information and comply with Home Office Counting rules.
National Occupational Standards: