The Critical Incident Technique (CIT) is a set of
used for collecting direct observations of
. These observations are used to
solve practical problems and develop
principles.
A critical incident can be described as one that makes
a significant contribution - either positively or
negatively - to an activity or phenomenon.
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Determining
and
reviewing
Evaluation
Decision
Fact-finding
Identifying
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Advantages
Flexible method can be used to improve
multi-user systems.
Data is collected from the respondent’s
perspective and in his or her own words.
Identifies even rare events that might be
missed by other methods.
Inexpensive and provides rich
information.
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Disadvantage
The critical incident technique often
rely on memory, incidents may be
imprecise or may even go unreported.
The method has a built-in bias towards
incidents that happened recently, since
these are easier to recall.
Respondents may not be accustomed to
or willing to take the time to tell (or
write) a complete story when
describing a critical incident.
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THANK
YOU
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