C O N T E N T S
INTRODUCTION TO CARLSON WAGONLIT TRAVEL
SECTION 1
TRAVEL SERVICES
SECTION 2
BOOKING PROCEDURES
SECTION 3
CANCELLATIONS, REFUNDS
AND CHANGE OF ITINERARY
SECTION 4
OTHER SERVICES
1 .1
1 .2
1 .3
1 .4
1 .5
1 .6
1 .7
Air t icket in f or ma t ion
E - t icket i nf or mat i on
UK rail t ra vel
E ur op ean rail t ra vel
H ot el s
Ca r hi re
Fer r y /E ur ot unnel
2 .1 Tr a vell er pr o file f or ms
2 .2 T o ch eck fli ght a vailabilit y & t imin g s
2 .2 a T o mak e a n ai rli ne r e se rvat i on
2 .2 b T o re - c on fir m a flight
2 .3 T o m ake a U K rail bo o king
2 .4 T o m ake a E ur op ean rail b oo king
2 .5 T o m ake an h ot el re se rv at ion
2 .6 T o m ake a car hir e b o oki n g
2 .7 T o m ake a fe rr y b o okin g
2 .8 T o m ake a E ur ot u nnel b o oki ng
3 .1 a T o canc el a n ai r line t ick et be f or e t ic ket is s u e
3 .1 b T o c anc el an ai r line t ick et aft e r t ick e t iss u e
3 .2 T o c ancel a U K r ail t ick et
3 .3 T o c ancel a E ur o pean rail t icket
3 .4 T o c ancel an h ot el r e ser vat i on
3 .5 T o c ancel a car hire b oo king
3 .6 T o c ancel a f err y /E ur ot unnel b o okin g
4 .1
4 .2
4 .3
4 .4
4 .5
4 .6
4 .7
2 4 Ho u r E me rg en cy As si st ance
Tra vell er s cheq u e s a nd f or eign c ur ren cy
Pas sp o rt & vi sa s ervi ce s
Tick et d eliv er y
Airp o rt s er vic es
Ca r pa rkin g
I nt ernat i onal re pr es ent at ion
SECTION 5
APPENDIX
CW T C on nect M aga zine
Introduction to
CARLSON WAGONLIT TRAVEL
Thi s g ui de i s d esi gn ed t o i n t r o d uce an d e xplain t he f ull r a nge o f p r od uct s
availa b l e
fr o m
C ar l s on
Wag onlit
T rav el
and
to
pr ovi de
yo u
w it h
t he
inf orm at i on n e ed ed t o m ake t he ve r y b e s t u se o f o u r se rvic e s .
We a re aw are t h at s p eci al req u ire me nt s w ill aris e f r om t im e t o t im e , b ut re st
as s ur e d , C arl s on Wa gon l i t Tr av el is eq ui pped t o d eal w it h bot h t he r o ut ine
and t h e u n ex p ect e d , o ur ob j ect iv e is t o make each an d ev er y b u sine s s t rip a
s ucc es s .
S E C T I O N
TRAVEL SERVICES
1.1
Airticket
1
I n f o r ma t i o n
Ca rls o n Wag on l i t T r a vel p ri de s i t sel f in t he abilit y t o of fe r a qualit y s er vice w hilst
maxi misi ng s avi n gs fo r al l o u r c ust o mer s . Kn ow led ge of far es a nd f are
con st r uct i on b y co n s ul t an t s i s an a re a t hat is crit ical to o u r b usin e ss an d
t here f ore t ra vel c on s ul t an t s ar e f ull y t ra in ed in t he u se o f c on s olid at ed fa re s and
creat i ve t ick et i n g .
F ull f ar es o ff er ma xi m um fl e xi b ilit y , p er mit chan ge s an d c ancellat i on s w it ho ut
incu rrin g a ch arg e . F ul l fa re s a re a vailabl e in all cl as s es of t ra vel .
Disc o unt e d E co n om y fa re s (e .g . ex c ur si on , e u r ob ud get , ap ex and pe x ) in v olv e
s om e re st ri ct i on s - a mi n i m u m and / or ma xim um st a y , a dv anc e pa ym ent /b o oki n g
and char ge s f or ch a n ge s /can c ellat i on s .

Fir s t /B us in es s c las s
Av ailabl e o n m ost i n t erc on t i n ent al r o ut es . Fir st cla ss i s ge n erall y n ot avail able
w it hi n E ur op e . Fi rst cl as s t i cket s an d nor mal B u sin es s cla ss t ick et s ar e f ull y
flexi ble an d n on - r e st ri ct i v e . The re are als o r est ri ct ed B u sine s s cla s s fa re s
availa ble o n s om e r o ut e s at di sc o unt ed p rice s .

Ec on o my clas s
Av ailabl e on al l ai rl i n e r o ut e s w o rldw id e . Th es e t icket s ar e f ul ly fle xible and n o n re st rict ive .

E xc ur s i on
N o a dva nce b oo ki n g re q ui re d , avail abl e f or t r av el in E c on o m y cla ss t o sel ect e d
de st inat ion s . H ow ev er , mi n i m um /m axi m u m st a y re q uire me nt s appl y . G en erall y ,
no canc ell at i on /am e n dm en t ch a rg es app ly .

Eur obu dg et
Av ailabl e f o r t ra vel i n E c on om y cla ss t o m o st E u r ope an de st inat ion s . On ce
bo ok ed , t h e t i ck et can n ot b e cha nge d u nle ss upg rad ed t o B usin e ss cla s s an d
t he di ff er en ce i n fa r e p ai d . Ti cket s a re v alid f or o ne y ea r a n d ha ve n o mini m um
st a y r eq uir em en t s . Ca n cel l at i on cha rg es appl y e ven if t he f ar es ha ve be e n
up gra de d .

Ap e x
Av ailabl e f or t r av el i n E c on om y cla s s t o mo st de st inat ion s . A limit ed n u mbe r of
seat s
ar e
a vai l a b l e
r eq ui rin g
an
adv ance
b o oki ng
pe ri od
and
maxi m um /mi n i m u m s t ay . Ch a n g es a re p o ssibl e up on pa y me nt of an ad dit ion al
fee . C anc el l at i o n f e e ap p l i e s i n m o st ca s es .

Pex
Av ailabl e f or t r av el i n E c on om y cla s s t o m o st E ur op ean de s t inat ions . A limit e d
nu mbe r o f se at s ar e avai l a b l e . Tr av el mu st inclu de a S at ur da y night st a y .
Ca nce ll at ion ch a rg e s ma y ap p l y .

Sp ec ial Air F ar es ( co ns ol ida te d)
Sp eciall y n e g ot i at e d ai r fa re s ar e a vailabl e o n sel ect e d airline s of fe ring
disc o unt s of up t o 50 % on fl i ght s t o d e st inat ion s w o rldw id e . C arl s on Wa g onlit
Tra v el’ s ow n n eg ot i a t ed ai r f ar es dat ab as e ha s i n exc es s o f 70 0 ,0 00 f ar es .

Pr i v at e Char ter s
E xec ut iv e j et s , ai r t a xi s a n d h el i c opt e rs are a vail able f or p ri vat e ch art er . The s e
allow m u ch gre at er fl e xi b i l i t y a s fli ght ro ut ing s and dep art ur e t im es can be
planne d t o me et sp e ci fi c re q ui re me nt s .
1.2
E-ticket I n f o r ma t i o n
A n u mb er o f ai rl i n e s h av e i n t r od u ce d e - t icket s (e lect r oni c t i cket s ) t o repl ace
t radit ion al p ap e r a n d ca rd t i cket s on s el ect ed r o ut e s . T he e - t icket c ont ain s t he
sam e in f orm at i on as a p ap e r t i cket , b ut is st or ed a s a n el ect roni c r ec or d in t h e
airline s re s erv at i on s y st em .
What does E-ticket offer the passenger?
The m ain adv an t ag e o f e - t i cket i s t hat it eliminat es t he n ee d fo r t ra vel ler s t o
o ss es s a pap er ti c ke t w h en t r av elling on ' e - t icket abl e' r o ut e s . I t also ll ow s
t ravell er s t o mak e or ch an ge a b o oki ng u p t o 3 0 mi n ut es be f o re t h e ini m um
check - i n t i m e f o r t h e fl i g h t .
H o w do es a tr a v el ler c he c k -i n w ith a n e - t ic ke t ?
Tra v eller s can ch eck - i n at a c on v ent io nal che ck - in de sk o n p r es ent at ion of a
s uit able f or m o f I D or w h er e a vailab le , c o llect t heir b oa rdin g pas s dir ect ly f r om
a s elf - s ervi ce ma ch i n e i n se rt i n g a c re dit card , E xec ut iv e C ar d or e - t ick - et
Ac c e ss Ca rd i n t o t h e s el f - se rvi c e mac hine .
1.3
UK Rail Travel
Y o ur C arl s on W ag o n l i t Tra ve l of fice c an pr o vid e all U K rail t ick et s a nd
seat /sl ee p e r re se rva t i on s . Th e man y di ff e rent t rain op er at ing co mpani es of fe r a
w ide ra ng e of rai l t i cket t y p e s an d se rvi ces t o t h e b u sin es s t rav elle r . Th es e var y
bet w een di ff er en t t r ai n c omp anie s an d ro ut e s . As a g uid e , t he f oll ow ing ar e
gen er all y av ai l ab l e :
The E xe cu ti v e ti ck et
Pr oba bl y t h e m o st u s ef ul an d c on veni ent pro d uct f or t he b u si nes s t rav elle r , a s it
pro vid e s a p a ckag e of b en efi t s f or onl y a small s uppl em ent on t op o f t he n o rmal
Fir st cla ss r et urn f ar e . Th e p ack ag e can i nclu de Fir st cla ss ret ur n t rav el , o ut w ard
and r et u rn se at re se r vat i on s , z on e on e Lo ndo n Und er gr o und t icket s and fr ee car
park v o uc h e rs fo r t ra vel ori gi n at ing o ut si d e L on d on . L ocal c on dit ion s ma y a ff ect
t he pac kag e a vai l a b l e .
Fir s t Cl as s
The singl e a n d op en ret u rn t i ck et s gi ve c om plet e f re ed om , e nabling t he t r av eller
t o cho o s e t h e t i me of t ra vel . Se at re s erv at ion s f o r Fir st cl as s pas s eng er s ar e
co mplim en t ar y .
Sta ndar d
Av ailabl e i n sp eci al l y r es er ve d car riag es on s ele ct ed t rain s , u s uall y on t he b usi er
bu sin es s r o ut e s . St a n dar d cl as s t r av el s om et im es pr o vid es addit i onal ben efit s
w hen pa yi n g t h e fu l l st an dar d f are inclu din g : f re e s eat re se rv at ion s , a
co mplim en t ar y l i gh t b rea kfa st on mo rn ing t rain s an d an at - seat se rvic e of
snac ks .
Of f P ea k S a ver s a nd Ad v an ce Pur ch as e f ar es
I n gener al , t h e se t i cket s ca n n ot be u se d pri or t o 9 .3 0a m o n w eekd a ys . Pl ea se
con s ult y o ur l o cal C arl s on Wa g onlit Tra v el of fice f o r f u rt her det ails a s a va riet y
of r est ri ct ion s ap p l y t o t h es e far es .
1.4
European Rail Travel
O ur C ont in en t al R ai l dep a rt me n t can s u p ply t ick et s an d ad vic e o n it inera rie s fo r
mo st E ur op ean j o u rn e ys . C on t act y o u r C arls on Wag o nlit Tr av el o ffi ce f or f urt he r
inf orm at ion .
Eur os tar t o Par is a nd Br us s els
E ur o st ar op er at es h i gh - sp ee d pa s sen ge r rail se rvi ce s f r om L ond on Wat e rl oo
I nt ernat ion al an d As h f ord , Ken t t o Lill e , P aris (G a re d u N or d ) and B r us s els (M idi ) .
C onn ect ing UK rai l s ervi ce s t o /f r om Wat erl o o ar e als o a vail able f ro m s ele ct ed
cit ies in N ort h e rn E n gl an d an d S c ot land . E u r ost ar s er vic es o perat e in a si mila r
w ay a s i nt e rn at i on al ai r t ra vel , che ck - in c lo se s 2 0 m in ut es be f or e d epa rt u re , and
t here ar e se c uri t y an d i m mi g rat i o n ch eck s .
Fir s t c las s
Fir st cla s s t ra vel l er s r ecei ve an at - s eat m eal se rvi ce and c om pliment a r y d rink s
inclu de d w i t h i n t h e t i cket p ri ce . Sp ecial d ie t ar y req ui re ment s are av ailabl e b y
pre- b o okin g . Al l p as s en g er s a re pr e - s eat e d in eit he r sm okin g o r n on - sm okin g
carri ag es . A Fi rst cl a ss l o un g e i s avail abl e .
Sta ndar d cl as s
A s el ect ion o f s an d w i ch es , sn ack s and bev era ge s a re a vail able t hr o ugh o ut t h e
jo u rn e y . Al l p a s sen g er s h a ve p r e - r e ser ve d seat s .
Far e t yp es
Ran ge of fa re s a vai l ab l e c ov eri n g b ot h F irst a nd St an dar d cl a ss t ra vel :

F ull y fl e xi b l e t i cket s t h at ar e f ul l y r ef un da ble



1.5
Ad v an ce p urc h as e - re st rict ion s appl y
Sp eci al fa re s - r est ri c t i on s appl y
Gr o up f ar es - s ub j ect t o mini mu m n umb er s
Hotels
Ca rls o n W ag on l i t Tr a vel i s ab l e t o b o ok hot el s f or b ot h UK a nd ov er s eas vi sit s .
O ur p r og ram me o ff e rs excl u si ve n eg ot iat ed r at es and val u e add ed a me nit ies at
mo re t han 11 ,0 00 h ot el s w orl dw ide . Det a ils ar e c ont ain ed i n t he Carl s on
Wag onlit Tr av el W orl dw i de H ot el Dir ect o r y . Re s erv at ion s can be g uar ant ee d f or
lat e ar riv al .
1.6
Car Hire
A ran ge of ca r h i re rat e s , incl u ding Carl s on Wa g onlit Tra vel ' s sp eciall y
neg ot iat ed rat es , a r e a vai l ab l e t o t r av e ller s . Th e pric e i s de pend ent up on t he
cat eg or y of car an d l ev el o f se rvi ce re q uir ed e .g . t y pe / siz e of ca r , n umb er of
da ys r eq ui r ed et c . M o st car re nt al c om panie s of fe r a n all i nclu si ve pric e w hic h
inco rp orat es t h e re n t al ch arg e , c olli si on d ama ge w aiv er (C D W ), p er s onal
accid ent i n s uran ce (P AI ) a n d unli mit e d mile age . S om e c ar rent al co mpa nie s
of fe r cha u ff e ur dri v e w i t h i n t h e UK an d E ur op e an d lo ng t er m rent al of 2 1 d a ys
or m o re .
1.7
Ferry/Eurotunnel
Re s er vat ion s ca n b e made t h r o u gh y o u r Carl s on W ag onlit T r avel of fic e f or all
fer r y t rav el . P re - p u rc h as ed t i cket s c an al s o be b o ught f or t ra vel on E u r ot unn el
t hro ug h t h e Ch a n n el T un n el . Y o ur Ca rl so n Wag onlit Tra vel co n s ult ant w ill req uir e
t he f oll ow in g v eh i cl e i n f or mat i on :
Tel l us :
 M ake an d m od el
 Si ze (len gt h , h ei gh t an d w i dt h )
 Cla s sifi cat i on of v eh i cl e (e .g . g o od s/ c om mer cial ve hicle )
For dr i v ing i n c er ta in c ou ntr i es th e f ol lo w i ng ma yb e r e quir ed :



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Pe rs on al i n s ur an ce , GB st i ck er
Pa ss eng er si de w i n g / do o r mi rr o r , hea dla m p d efl ect o rs , w ar nin g t rian gle
Fir st ai d ki t
Bail b on d
Spa re he adl a mp b u l b s
An int ern at i on al d ri vi n g p er mi t
S E C T I O N
2
BOOKING PROCEDURES
2.1
Traveller Profile Forms
I n orde r t o p r ovi de a t ai l or ed se rvic e , w e w ill seek t o p ro file t he sp ecial
req uir em en t s o f i n di vi d u al t rav elle rs . Pre fe re n ce s f or seat in g all ocat i on ,
sm okin g /n on - sm oki n g seat s an d di et ar y req uir em ent s w ill be inco rp orat ed w hen
t ravel a rran ge men t s are b ei n g finali s ed . Tra vel ler p r ofil e f orm s , p ape r o r
elect r oni c , ar e avai l ab l e fr o m y o u r Ca rl s on Wa go nlit Tra vel o ffic e and sh o u l d be
co mplet e d b y al l re gul ar t ra vel l er s . Pl ea se e ns u re t hat t he com plet e d t rav elle r
pro fil e f o rm i s r et u r n ed t o y o u r C arl s on Wag o nlit T ra vel o ff ice s ign ed b y t he
t ravell er .
Ca rls o n Wa g on l i t T ra vel i s r egi st er ed u nd er t he Dat a Pr ot ect i on Act , w hi ch gi ve s
legal ri ght s t o p r ot ec t t h e p ri vac y of indi v idu als (t he Dat a S ub j ect s ) in r es pect o f
per s onal dat a h el d b y c omp an i e s o r or ga nisat i ons (t he Dat a C ont r olle r s ).
The D at a Pr ot ect i on Act co ve rs all dat a held on a t rav elle r by us , eit he r on a
Tra v eller Pr o fi l e F or m , on c omp ut e r or pa per a s pa rt o f a fili n g s y st em . The dat a
held w ill b e u se d f or t rav el a nd a u dit pu rp o se s . We m u st rec eiv e t ra vel ler s
con se nt t o p ro ce ss an d di scl os e t he d at a t o t ravel pr ovi d er s and y o u r /t heir
empl o y er , b ot h i n a n d o ut si de t he E ur o p ean Uni on . Thi s incl ud e s co u nt rie s t hat
do n ot e mb ra ce t h e “ei g h t p ri nc iple s ” o f t he Dat a Pr ot ect i o n Act 1 99 8 , hen ce
t he r eq uir em en t f o r t h e s i gn ed pr o file f or m .
2.2
To Check Flight Availability & Timings
I t is imperat i v e t h at w e are i n fo rm ed of t he fle xi bilit y of t he t ravell er s s che d ule
e .g . t im e s o f i mp ort a n t meet i n g s t hat cannot be r e - ar ran ged . Thi s enabl e s u s t o
buil d up a r eal i st i c i t i n era r y f or t h e t rav el ler an d s u gg est alt er nat ive s , w hich a re
bot h c o st an d t i m e e ffe ct i ve .
Tel l us :
 Dat e of t ra vel an d d est i n at i on
 Cla s s o f t ra vel an d n u mb e r of pa s sen ge rs
 Pr ef err ed t i me of de p art u re
We wil l:
 Ch eck av ai l ab i l i t y a n d a dvi se alt e rnat iv e r o ut ing s /t ime s t og et her
 w it h fare s an d an y r est ri ct i on s , w hich ma y be applic able .
It enar ies
Galil e o 's V I E WT RI P en ab l e s t rav elle rs t o ac ces s t hei r up - t o- dat e it inerar y 24 h o u rs
a da y , 7 da y s a w ee k , w h e re ve r t he y ar e in t he w o rld , vi a t he I nt ernet .
T o vi ew t he b o oki n g , t ravel l er s simpl y n ee d t o ac ce s s w w w .vi e w t rip.c o m , t yp e in
t heir last n am e an d a sp ec i all y de sig nat e d si x - digit re s e rvat i on o r loc at o r
nu mbe r , w h i ch i s p r o vi de d at t i me o f re se rvat i on .
2.2a
To Make An Airline Reservation
Tel l us :


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

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
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
Dat e of t ra vel , ori gi n at i n g p oint a nd de st i nat ion
Cla s s o f t ra vel
Pr ef err ed fl i gh t t i me s
Dat e of r et u rn t r av el
Fle xibili t y of t i me s an d d at es
N um be r of p a s sen ge rs , s urn a me s , init ial s and gen de r
Ai rli ne m emb er sh i p c ard n umb er s , if appli cable
Nat i onal i t y f or vi sa p ur p o s es
Sp ecial re q ue st s - di et ar y req ui re ment s
We wil l:
 Wher e p o s si b l e c on fi rm j o urn e y det ail s imm ediat el y . F o r s pecifi c seat in g
req u est s , sp eci al me al s , w ai t - l i st st at us , or alt e rnat iv e flig ht s , w e m a y hav e t o
make f u rt h er en q ui ri es i n w h i ch ca se a f o llow up call ma y be nece s sar y .
2.2b
To Re-Confirm A Flight
Tel l us :



Flight n u mb er
Dat e of d ep a rt u re
S urn am e , i n i t i al s
We wil l:

Wher e p o s si b l e r e - c o n fi r m j o u rne y d et ails imm ediat el y .
2.3
To Make A UK Rail Booking
Tel l us :
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
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
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Dat e of t ra vel
Ori ginat i n g p oi n t an d d est i n at i on
S urn am e , i n i t i al s
Cla s s o f t ra vel - Fi r st or St an da rd
Se at re s er vat i o n r eq ui r em en t s ie . f o rw ar d /bac kw ard fa cing s e at s ,
Sm oki n g /n on - sm oki n g
We wil l:



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C on fir m t h e b o oki n g det ai l s
Ad v i se ap p l i c ab l e f a re (s )
I ss ue t h e t i ck et / seat vo u ch e r
I ss ue me al / re s erv at i o n v o uch er s , w her e a pplicabl e
2.4
To Make A European Rail Booking
Tel l us :
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


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Dat e of t ra vel
Ori ginat i n g p oi n t an d d est i n at i on
S urn am e , i n i t i al s
Cla s s o f t ra vel - Fi r st or St an da rd
Se at re s er vat i o n r eq ui r em en t s i .e . f orw a r d/b ackw ar d facin g s eat s ,
Sm oki n g /n on s mo ki n g
(N o t e : O n E u r o s t a r s e r vi c e s , a l l tr a ve l l e r s w h e th e r tr a ve l l i n g i n F i r s t o r S ta n d a r d
c l a s s , w i l l a u t o m a t i c a l l y h a ve a c o m p l i me n ta r y s e a t r e s e r va ti o n . )
We wil l:




C on fir m t h e b o oki n g det ai l s
Ad v i se ap p l i c ab l e f a re (s )
I ss ue t h e t i ck et
When t r av el l i n g on E ur o st ar , t he t ic ket c an be m ade a vailab le f o r c oll ect io n
at Wat erl o o I n t ern at i on al p ri o r t o d epa rt u re i f p re fe rr ed
2.5
To Make An Hotel Reservation
Tel l us :






Sp ecifi c l ocat i on , b u dget al l ow ance , gra de o r h ot el pr ef er en ce
Dat e of st ay
R o om t yp e req ui re d i e . si n gl e /d o ubl e r oo m , s mo king /n on - sm o king
N um be r an d n am es of t ra vel l er s
The ap p ro xi m at e t i m e o f a rri val - im p ort a nt t o en s ur e r o om i s gu arant eed f or
lat e a rri val
I f t ravel l er h a s a l o ya l t y c ard
We wil l:




M ake t h e r es er vat i on , or i f p r ef err ed h ot el is unav ailabl e , o ff er an alt e rnat iv e
Ad v i se r o om rat e an d w h at i s incl u de d e . g . t ax e s , s erv ice cha rge s et c .
I ss ue a h ot el v o uc h e r
G ua ran t e e t h e b o oki n g a gai n st lat e ar riv al w her e req ui re d
2.6
To Make A Car Hire Booking
Tel l us :





St art d at e a n d t i me ( h i re d on a 24h r b asi s e .g . 0 70 0 - 07 0 0 f oll ow ing da y )
Wher e car i s t o b e d el i v er e d t o /c ollect e d f r om
N um be r of da y s re q u i red an d d r op o ff p oi nt
Gr o up of ca r r eq u est ed i .e . G r o up B , F or d Fie st a
Na me of mai n d ri v er an d age , i f un de r 25 , pl us an y ad dit ion al driv er s
 Up on
c ol l e ct i on
of
ca r , a ddit i onal
drive r s
do c um ent at i on
 Al l i ncl u si v e or s p eci f i c i n s uran ce re q uir e ment
2.7
are
r eq uir ed
to
sign
To Make A Ferry Booking
Tel l us :





Dat e of t ra vel
R o ut e /d est i n at i on
V ehicle t yp e (i f ap p l i cab l e ) an d r egi st rat i on n umb er
Driv er s n am e a n d n u mb e r of pa s sen ge rs
On cert ai n r o ut e s , al l n am e s of d riv er s w ill be re q uire d
2.8
To Make A Eurotunnel Booking
Tel l us :




Dat e a n d ap p r o xi ma t e t i me o f t r av el o ut and ret urn
V ehicle t yp e an d r e gi st rat i on n umb er
Na me s o f al l p a s sen ger s
Driv er s n am e
Please note this does not guarantee you a reservation on a particular train, you simply depart on the next available
Eurotunnel.
S E C T I O N
CANCELLATIONS, REFUNDS &
CHANGE OF ITINERARY
3
I n t oday ' s b usi n e s s en vi r on m en t w e un der st and t hat ar ran gem ent s s om et ime s
nee d t o be ch an g e d or can c el le d , oft e n at sho rt not ic e . I n or de r f or u s t o d o
t his ef fici en t l y , w e r eq ui r e ce rt ain t ra vel ler in f orm at ion w hic h w ill enable u s t o
locat e t he o ri gi n al b o oki n g .
3.1a
To Cancel An Airline Ticket Before Ticket Issue
Tel l us :



S urn am e , i n i t i al s
Dat e of d ep a rt u re a n d/ o r r et urn
De st inat i on
We wil l:

Ca ncel t h e re se rv at i on an d ad vi se o f an y canc ellat i on c har g es
3.1b
To Cancel An Airline Ticket After Ticket Issue
Tel l us :



S urn am e , i n i t i al s
Dat e of d ep a rt u re a n d/ o r r et urn
De st inat i on
We wil l:


Ca ncel t h e b o oki n g an d up on r ec ei pt o f the t ic k et , pr o ce ss t he re f und (le s s
any ca n cel l at i on f ee ch ar ge d b y t he airli ne )
Rai se a cr edi t t o y o u r ac co u nt /c re dit car d
3.2
To Cancel A UK Rail Ticket
Ret ur n t he un u s ed / p art us ed t icket t o y o u r Ca rls on Wa g onlit Tra vel of fice .
Re f und s on r ai l t i cket s ar e c ur rent l y s u bject t o a ch arg e l evi ed b y t he t rain
op erat ing c omp an y . P le as e n ot e , wi th o ut t he u nus ed p or ti o n of th e ti ck et , n o
r ef und can b e m ad e.
3.3
To Cancel A European Rail Ticket
Ad v i se us a s q ui c kl y as p o ssi b l e i f t he t icket i s n ot r eq uir ed , t hen ret ur n t he
un u se d part (s ) o f y o ur t i ck et t o y o u r C ar ls on Wa go nlit Tra vel of fic e . O n rec eipt
of t he un u se d p art (s ) w e w i l l p roc e ss t h e ref u nd .
typ es ar e ne ith er r e f unda bl e nor e xc han gea bl e.
3.4
Pl eas e n o te t hat s om e t ic k et
To Cancel An Hotel Reservation
Tel l us :



S urn am e , i n i t i al s
Dat e of fi r st n i gh t 's a cco mm o dat i on a nd dat e (s ) t o b e c ancel led
Na me an d l ocat i on of h ot el
Plea s e n ot e t h at ma n y h ot el s i m po s e a p enalt y f o r lat e ca nc ellat ion , t hi s c an
var y f ro m h ot el t o h o t el s o p l ea s e a dvi se u s o f an y can cellat i o n a s s oo n a s
po ssi ble . I n ad di t i o n , m o st h ot el s r elea s e ro o ms n ot t ake n b y 6 .00 pm unle s s t he
acc om m odat i on h as b e en g uara nt ee d a gain st lat e arri val . Advi se yo u r C arl s on
Wag onlit Tr av el of fi c e i f y o u a re likel y t o arri ve at y o ur h ot el a ft er 6 .00 pm . " N o
sh ow s" ar e u s ual l y ch arg ed at t he f ull rat e . The r es er vat io n w ill t hen be
“g uar ant ee d” f o r l at e a rri val .
3.5
To Cancel A Car Hire Booking
Tel l us :



S urn am e , i n i t i al s
St art d at e o f c ar h i re
Dat e (s ) t o b e ca n cel l ed
3.6
To cancel a ferry booking or a pre-purchased
Eurotunnel ticket
Tel l us :


S urn am e , i n i t i al s
Dat e (s ) t o b e ca n cel l ed
Please note that all ferry / Eurotunnel bookings may be subject to cancellation charges (subject to the carriers
conditions) and special promotional fares are often non-refundable.
S E C T I O N 4
OTHER SERVICES
I n addit ion t o t h e t ravel b o oki n g pr oce du re s det ail ed in t he pre vi o us s ect i on s ,
t he foll ow i n g ser vi c e s are a vai l abl e t hr o ug h Ca rl so n Wag onli t Trav el , s ub ject t o
t he t radin g t e rm s b e t w een o ur t w o c o mp anie s .
4.1
24 Hour Emergency Assistance
The se rvi ce s of an e xp eri en c ed b u sin es s t ravel t ea m ar e av ai lable t o all cli ent s
o ut si de n or mal of fi ce h o ur s .
Th is d epart m ent is d esi g ned t o c at er f o r
eme rg enc y si t u at i on s s uc h as m aking /c h anging a re se rvat i on fo r t rav el w it hin 24
ho ur s i f y o ur C arl s on Wag on l i t Tra vel o ffi c e is cl os ed . This s er vi ce i s av ailabl e 3 65
da ys a y ea r .
4.2
Travellers cheques and foreign currency
Ca rls o n Wag on l i t T r avel , i n a s s ociat i on w it h our s er vice s uppli er , of fe rs a
co mpr ehe n si ve f or ei gn c ur re n c y ser vic e . We are abl e t o s up ply m ost c u rr enci es
and t ra vell er s ch eq u es w i t h i n 2 4 h o u rs (g ua rant e ed 24 h o u r d eliv er y i f r eq ue st ed
bef or e 2 .0 0p m ) . L e s s c om mo n c urr enci es ca n no rmall y b e pro vid ed w it hin 48
ho ur s .
4.3
Passport and visa services
Al l a ppl icat i on s a re p r oce s se d q uickl y and ef ficient l y t hr o ug h o ur p as sp ort &
visa s er vic e s u p p l i e r , ex p eri en c ed i n t h e da y t o da y op era t ions o f t he w orl d 's
emba s sie s an d h i gh c om mi s si on s . A re as onabl e peri o d o f not ice is n or mall y
req uir ed t o en s ur e a l l doc u me n t a t ion is i n or de r , alt h o ugh e mer gen c y sit uat i ons
can be acc o mm o da t ed . Pl ea s e n ot e t h at req uir em ent s dif fe r de pen ding on t h e
nat ionalit y o f t h e p a ss p o rt h ol d er .
4.4
Ticket delivery
Tick et s ar e g en eral l y di sp at ch e d appr o xi mat el y 2 da y s p ri or t o t r av el , alt ho u gh
t his ca n b e t ai l or ed t o s ui t t h e n e ed s o f t h e t ra vell er . Ple as e a rran ge w it h y o u r
t ravel c on s ul t an t at t h e t i m e of b o okin g .
4.5
Airport services
O ur ai rp ort se rvi ce i s i de al f or seni or e xec ut iv es . A Ca rls o n Wag onlit Tr av el
uni f orm ed r ep re sen t at i ve i s ab l e t o m ee t t raveller s an d as si s t w it h t ransfe rs an d
any ot he r req ui re me n t s . Th i s se rvic e is availa ble at L ond on Heat hr ow , L ond on
Gat w ick an d M an ch est e r ai rp ort s an d i s availa ble b y p ri or arr ange ment .
4.6
Car parking
Ca rls o n Wag on l i t T ra vel , i n c on j unct i on w it h ou r s er vice s uppli er , i s able t o o ff er
red u ced c o st p arki n g at al l maj o r UK airp ort s .
Cha u ff e ur par king i s als o
availa ble at r ed uc e d rat es .
4.7
International representation
Ca rls o n Wag on l i t Tr avel h as ov er 3 ,00 0 agen cie s in 1 41 c o u nt ries - t he la rg es t
ow ne d an d c on t r ol l ed n et w o rk o f o ffic es in t he t ravel ind u st r y . Thi s ext en si v e
ge og raphi c al c ov er age e n s u re s t hat loc al as sist an ce i s avail able f o r t rave ller s i n
mo st c o un t ri e s of t h e w orl d .
S E C T I O N
APPENDIX
Appendix I
5
CWT Connect Magazine
CW T C onn e ct i s p ub l i sh e d q u art e rl y b y C arls on Wa g onlit Tra v el . Th e p u blicat i on
give s up t o d at e i n f or mat i on on s up plie r s a nd t h e se rvic e s t he y of fe r , t o get he r
w it h t he lat est n ew s an d d ev el opm ent s fr om t he t r a v el ind u st r y . I f yo u w o uld
like t o r ec ei v e C WT C on n ect , p l ea s e c ut o ut an d ret urn t he f o rm b el ow :
CWT Connec t Magazine
Name:
Title:
Job Title:
Company:
Address:
Booker / Traveller / Decision maker
Send to Business Support Services , 9th Floor Maple House, High
Street, Potters Bar, Hertfordshire, EN6 5RF