This week in the IT Consolidation Email Blast!
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Questions and Answers
Recent Program Achievements
Upcoming Events and Activities
Additional Resources
Questions and Answers
The section below provides answers to questions frequently raised over the past few weeks.
What is the Change Impact Assessment?
The HR, Talent and Labor Subcommittee is compiling a high level inventory of employees and
contractors based on industry-standard IT job families and functions. This is known as the Change Impact
Assessment. This inventory will allow the Commonwealth to develop training programs, career paths,
and mentoring programs for IT Staff, as well as staff transition plans for Infrastructure and Secretariat
consolidation. The data collection will include IT contractors so that it results in a broad picture of the IT
workforce as a whole. NAGE leadership reviewed the format for gathering information and the overall
plan and has given support. Agreement on the benefits of this effort acts as the foundation for an open
and collaborative process between the Commonwealth and NAGE leadership.
When completing the Change Impact Assessment how do we represent the fact that a staff
member acts in so many capacities that they spend less than 50% of their time within any single
function?
The HR, Talent, and Labor Subcommittee recognize the fact that this may be the case with some IT
employees, especially those serving as the main IT resource for an agency. For these individuals please
use the “Additional Comments” tab to elaborate on the functions performed and the percentage of time
spent in each function.
Where can I find the Helpdesk, Desktop and LAN Strategy document that was referenced on the
ITIL/ISO call?
The Helpdesk, Desktop, and LAN Strategy document is posted on the Wiki for review,
https://wiki.state.ma.us/confluence/display/itconsolidation/Secretariat+Consolidation. Please contact Alan
Nawoj (anawoj@deloitte.com) with questions, comments, or suggestions about the document.
What do the following acronyms mean, MITC, SCIO, ITIL v3, EO510, EO504?
Massachusetts Information Technology Center (MITC)—Located in Chelsea, this is currently the site of
the Commonwealth’s main Data Center.
Secretariat Chief Information Officer (SCIO)—A position required for each Secretariat by Executive Order
510. The Executive Order gave SCIOs authority over IT budgets and resources across all agencies within
their Secretariat.
Executive Order 510 (EO510)—In February, Gov. Patrick issued EO510 mandating IT Consolidation and
defined the three major components: the appointment of SCIOs; Consolidation of 4 IT services at the
Secretariat level: Helpdesk Services; Desktop & LAN Services; Website Information Architecture; and
Application Services as specified by the SCIO; Consolidation of 4 IT services at the Commonwealth level
through ITD: Network Services, Data Center Services, Website Hosting and Portal Services, and
Email/Directory Services.
Executive Order 504 (EO504)—An Executive Order from the Governor to enhance policies and
procedures governing the security and confidentiality of personal information.
Information Technology Infrastructure Library Version 3 (ITILv3)—A set of concepts and policies for
managing information technology infrastructure, development and operations.
Recent Program Achievements:
 The Change Impact Assessment Tool has been released
 Secretariat infrastructure templates and ITIL Process flows have been finalized and posted to the wiki
https://wiki.state.ma.us/confluence/display/itconsolidation/Secretariat+Consolidation
 ITIL v3 and ISO 27001 Workshop 2 was conducted with over 50 people in attendance. Materials have
been loaded to the Wiki under Secretariat Consolidation  Cross Secretariat Activities:
https://wiki.state.ma.us/confluence/display/itconsolidation/Secretariat+Consolidation.
Upcoming Events and Activities:
For additional details regarding these events, please visit the IT Consolidation Wiki:
https://wiki.state.ma.us/confluence/display/itconsolidation/Home
Monday, September 7:
Labor Day (HOLIDAY)
Tuesday, September 8:
Communications/Finance/Talent Subcommittee Meetings (3-4PM, One Ashburton)
Detailed Infrastructure Planning Leadership Meeting (4-5PM, One Ashburton)
Wednesday, September 9:
Annual IT Strategic Planning Workshop (All Day, UMass, Shrewsbury)
Thursday, September 10:
Data Center Working Group (10-11AM, One Ashburton and Conference Bridge)
ISB – Service Level Management Subcommittee (11-Noon, One Ashburton)
ISB – Chargeback Subcommittee (4-5PM, One Ashburton)
ITD Infrastructure Consolidation Workshop (1:30-3:30PM MITC, Conference Room near Cafeteria)
IT Consolidation Talent & Financial Management Town Hall (Postponed)
Monday, September 14:
Change Impact Assessment responses from SCIOs and HR Directors due to Ellen Wright
Ellen.Wright@state.ma.us
Tuesday, September 15:
EOHED Town Hall (10:30-12:30PM, Location TBD)
Thursday, September 17:
EOHED Town Hall (1:30-3:30PM, Location TBD)
Additional Resources
 To learn more about IT Consolidation in the Commonwealth, visit the IT Consolidation Wiki at
https://wiki.state.ma.us/confluence/display/itconsolidation/Home.
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Have a Question or Feedback? Search for answers at the Consolidation Frequently Ask Questions
page, https://wiki.state.ma.us/confluence/display/itconsolidation/Frequently+Asked+Questions.
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Post your comments at www.mass.gov/itd/itconsolidationfeedback.
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Use the email address ANF-DLITConsolidationCommunicationsSubcommittee@MassMail.State.MA.US to provide your comments
anonymously.