PTC (NASDAQ: PMTC) provides leading product lifecycle management (PLM), content management and
dynamic publishing solutions to more than 40,000 companies worldwide. PTC customers include the
world's most innovative companies in manufacturing, publishing, services, government and life sciences.
PTC is included in the S&P 500 and Russell 2000 indices. For more information on PTC, please visit
www.ptc.com. FY 2005 revenue: $720.7 million.
TECHNICAL SUPPORT ENGINEER
Technical Support Engineers assist customer's world-wide in analyzing, tracking, and solving issues
related to PTC´s suite of PTC Products including Pro/ ENGINEER, Pro/INTRALINK, and Windchill
Solutions. A Technical Support Engineer will develop expert communication, presentation and PTC
Product skills as a result of working with customers worldwide in various discrete manufacturing
environments. This position offers a candidate numerous opportunities to learn and use the world's
leading solid modeling and data management packages. Engineers are offered a diverse work
environment and strong career path through the variety of support positions. New engineers are trained
on Pro/ENGINEER's main areas of Systems and Interface, Solid Modeling, and Detailing while also
learning how this data is handled in a Data Management solution. Systems and Interface training will
allow an employee to help customers with hardware specific issues as well as functionality that pertains
to data exchange between CAD packages or data transfer between computer systems for printing or
file retrieval. Core Geometry training prepares an engineer to assist customers during the design
process of a part or assembly to assure accurate 3-dimensional parametric modeling techniques. This
may include the use of cutting edge technologies in Surfacing, Behavior Modeling, or Virtual Reality
Software. Finally, a candidate will be trained on Pro/ENGINEER's 2-dimensional drawing module where
views, tolerances, tables, notes and symbols are generated.
Data Management training will allow employees to assist customers with the setup and usage of clientserver Data Management software used to manage CAD data. Engineers assist customers during the
initial setup of the customer specific configuration, implementation and normal usage of the product.
This will include assisting Database Administrators, Information Technology groups, and direct users of
the software. This position will deal with a range of issues that arise with the software, which may
include network configuration, Pro/ENGINEER interaction, data reuse, data migration, backup and
recovery of a database, data replication, and performance issues. Some Engineers in the Data
Management group are Oracle DBA certified or are participating in Oracle training.
PRIMARY RESPONSIBILITIES:
1. Work with administrators and users from client companies on issues relating to design or
functionality within Pro/ENGINEER, Pro/INTRALINK, and Windchill products.
2. Participate as a part of a team and work well with other groups such as Quality Assurance,
Development, Technical Marketing and Sales.
3. Develop and improve technical knowledge of PTC products
4. Understand and apply technical support procedures and work instructions
5. File and track Software Performance Reports with the development department
6. Isolate and verify customer issues and develop workarounds where possible
MINIMUM REQUIRED SKILLS & EXPERIENCE:
PTC AT A GLANCE
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Excellent communication skills
Excellent Problem Solving skills
Familiarity with CAD/CAM/CAE
Familiarity with Database software
User/Admin level knowledge of UNIX/Windows environment
Installation and configuration of web browsers a plus
Relational database design, setup or maintenance experience a plus
Oracle, SQL, Java, HTML and C++ experience a plus
MINIMUM EDUCATION REQUIREMENTS:
BS or MS ME/CS/MIS or related technical degree with 0-5 years experience
WHY IS THIS AN EXCITING OPPORTUNITY?
As part of the team that works with customers on the use of PTC software products including
Pro/ENGINEER, you will help companies implement the product creation process of the future. As
companies move from a stand-alone product development
MORE ABOUT PTC!
PTC benefits are among the most competitive in the industry. While your salary is the major component
of your compensation, you also receive a competitive benefits package including:
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401(K)
Healthcare
Tuition Reimbursement
PTO (paid time off)
Holiday Pay
Employee Referral Program
Extensive management and employee training development
Onsite fitness center and cafeteria
TO APPLY:
Please use our preferred application method and apply on-line:
http://jobs.brassring.com/1033/ASP/TG/cim_home.asp?partnerid=2&siteid=5256&Areq=xxxBR&Qsite
=5213
Please refer to requisition number 6016BR in the application process.
We are an Equal Opportunity Employer M/F/D/V.
CORPORATE HEADQUARTERS:
PTC
140 Kendrick Street
PTC AT A GLANCE
Page 3
Needham, MA 02494
www.ptc.com