Position Title:
Division:
Nokia Retail Development Manager
CFM Reporting to:
Core Competencies:
1. Planning, Organising
& Time Management
2. Training &
Development
3. Selling
Scoping Level:
Regional Manager - Nokia Retail Team
2
4. Relationship
Building
5. Territory
Management
Key Responsibility areas
1. Retail Sales
. Implement Nokia sales incentives, promotions and marketing campaigns as required
. Develop understanding of top performing stores within territory
. Proactively develop and implement store/channel based incentives
2. Field Execution
. Achieve individual sales KPIs
. Develop and maintain effective business relationships with retail staff, store managers and store owners
. Deliver excellence in store using Nokia call structure and field focuses to ensure consistent message
. Comply with Nokia and CFM policies and procedures
. Maximize Nokia exposure in store through negotiating and implementing visual merchandising displays
. Provide up to date market intelligence on aspects of the business that may impact Nokia
. Act as central escalation point between Nokia and channels to assist in issue resolution
. Manage store visits to maximize time efficiency and maintain contact frequency with customers within territory
. Participate in Nokia incentives and promotions from time to time
. Deliver timely and accurate reporting
. Demonstrate Nokia values of achieving together, engaging you, very human and passion for innovation
3. Training and Development
. Present training sessions to larger groups within formal training environment, using an interactive approach
. Deliver product and services training in store using Nokia training format
. Generate excitement for Nokia launches, campaigns and incentives amongst store staff to drive store support
. Represent Nokia at partner roadshows and events
. Participate in Nokia/CFM conferences to facilitate ongoing training and development of skills
Key Challenges/Opportunities
. Building market share for new products
. Achieving sales results in a competitive market
. Optimising call frequency and efficiency whilst juggling competing priorities
Key Relationships/Stakeholders
. Regional Manager, Field Force Manager and Channel Development Manager
. Nokia National Partner Managers
. Store staff, store managers and store owners
. Other Nokia Retail Team members
Role Preferences
. Solid experience within a sales environment with a proven ability to influence customers & achieve sales targets
. Excellent communication skills both verbal and written
. Excellent sales, customer service and organization skills
. Proven ability to self manage and be self motivated
. Strong knowledge of telco industry
. Previous experience in training individuals and groups