MICHELLE G. ABUGAN
Blk 132 Bedok North Street 2
#10-81 Singapore 460132
Contact number: (+65) 9150 8631 / 8383 5244
E-mail Address: chelabugan@gmail.com
Objective:
 To contribute something unusual that our client/customer will remember us and as a result,
they will come back and take our service all over again.
 To enhance my career growth and abilities as well; widen my knowledge in Hospitality
Industry and to become a competitive one when it comes to my chosen field.
EDUCATIONAL BACKGROUND:
TERTIARY:
Bachelor of science Major in
Hotel and Restaurant Management
San Sebastian College Recoletos
Claro M. Recto Avenue, Manila
SECONDARY: Our Lady of the Pillars Institution
Cauayan, Isabela
PRIMARY:
Isabela Colleges
Cauayan, Isabela
SALUTATORIAN
2000-2004
1996-2000
1990-1996
TRAINING ATTENDED:
Retail Management:
Assistant Store Manager:
Food Attendant:
Food Server:
RETAIL MANAGEMENT TRAINEE
Starbucks Coffee Pte. Ltd.
#401 Commonwealth Drive #01-04/05
Haw Par Technocentre Singapore 149598
# (65) 6513 7500 Fax: 6513 7550
FSM TRAINING BATCH 146
Greenwich Pizza Corporation
Jollibee Center Sn. Miguel Avenue Ortigas
Center Pasig City
April 13 – June 28, 2005
Manila Diamond Hotel
Roxas Blvd. cor. Dr. J Quintos, Manila
November 25, 2003 – February 07, 2004
L’ Incontro Italiano Ristorante
108 N. Garcia Street Makati City
December 03-16, 2004
WORK EXPERIENCE:
Assistant Store Manager
Starbucks Coffee Pte. Ltd.
#401 Commonwealth Drive #01-04/05
Haw Par Techno Centre Singapore 149598
September 18, 2008 – February 03, 2010
 Contributes to Starbucks success by assisting the store manager in executing store
operations and implementing company programs. Assists and supervises a team of store
partners to create and maintain the Starbucks Experience for our customers and
partners. Plan, identifies, communicates and delegates appropriate responsibilities and
practices to store partners to ensure smooth flow of operations. Able to read Profit Net
& Loss, and able to do action plan according to the results of the data’s provided for the
financial statements. Utilizes and provides direction to partners on the use of
operational tools to achieve operational excellence results and results oriented.
Responds to immediate store needs. Manage the risk to drive the business forward.
Manage ordering items, as well managing store wastages. Assists Store Manager in
monthly inventories. Hiring partners to become a part of our team with dignity and
respect. Checking for the confirmation for Part-time Partner's Payroll. Filing of
documents. Barista.
Assistant Outlet Manager:
IL Caffe Di Roma Kiosks Pte. Ltd.
Terminal 2 Transit Departure Areas
Changi Airport, Singapore
February 26, 2008 – July 8, 2008
 Manage the whole outlet, cleanliness, foods, services. Checking the stocks, ordering and
receiving. Monitoring sales. Do cost control. Barista
Assistant Store Manager:
Greenwich Cauayan / DEE-Y VENTURES CORP.
GHP Building Rizal Avenue
Cauayan City, Philippines
April 13, 2005 – February 15, 2007
 Manage the whole Outlet Functions in Cost Control. Do Sales Analysis, Planning,
Budgeting. Do ordering and receiving deliveries of the stocks. Manpower Scheduling.
Conduct on the job training to staff. Supervise the staff and the whole outlet,
concerning: Cleanliness, Foods, Manpower, and Service
Outlet Cashier cum Front Desk Officer (Reservation):
Manila Diamond Hotel
Roxas Blvd, cor. Dr. J Quintos, Manila, Philippines
April – October 2004
 Knowledgeable in using Opera systems. Accepting Reservations. Handling Cash
Control. Perform General Auditing, such as: Function, Banquet Service, Catering,
Wedding, Christening, Birthdays. Preparing of Financial, Management Reports,
Handling Banking and Audit Matters. Assists Customers
Food Attendant:
Brownies Fried Chicken
Cauayan, Isabela, Philippines
March-May 2000
 Serving and Assist Customers. Taking orders of the customers. Handling kitchen works.
PERSONAL DATA:
Age:
Date of Birth:
Civil Status:
Height:
Weight:
Religion:
26 years old
November 16, 1983
Single
5’5”
120 lbs.
Christian
CHARACTER REFERENCES:
Mrs. Corazon Reyes
Head College of HRM and TOURISM
San Sebastian Recoletos
Mr. Carlito Alberto
Cashier Supervisor
Manila Diamond Hotel
Roxas Boulevard Manila
Tel. # 528-3000 loc. 1105, 1121
Ms. Catherine Czarina S. Dy
Managing Director/Franchisee
Dee-y Ventures Greenwich Cauayan.
CP No. 0917-8940559
Tel. No. (078) 652-1672,
Mr. Jason Marqueta
Area Manager
Greenwich Pizza Corporation
CP# 0918-9453220
Mr. Preston Chang
IL Caffe Di Roma Kiosks Pte.Ltd.
Director
HP# +659093-4788
Mr Herman Arif
Starbucks (S) Pte Ltd
Store Manager Starbucks Northpoint
HP# +65 9190 501
SEMINARS ATTENDED:
Active Selling Marketing
Jollibee Center Sn. Miguel Ave.
Ortigas Center Pasig City
April 06-07, 2006
Red Cross Training
Jollibee Center Sn. Miguel Ave.
Ortigas Center Pasig City
July 26-28, 2005
How to build up a
Profitable Restaurant Business
Westin Philippine Plaza Hotel
August 09, 2003
Familiarization Tour
Fontana Resort,
Country Club and Concored Hotel
Clark Pampanga and Baguio City
January 16,17,18, 2003
Nestle Cooking Demonstration
Nestle Philippines,
Rockwell Makati City
November 24, 2002
Exposure Tour to Tagaytay
Highlands/Gourmet Farm
Tagaytay City
September 24, 2002
Familiarization in
Resort Operation and Management
Forest Hills Resort Subic, Zambales
September 5, 6, 7, 2002
Pre-Chefs on Parade
San Sebastian College
Recoletos Manila
August 2002
Exposure to Hotel Buffet Service
New World Hotel Renaissance
Makati City
December 18, 2001
Bar Exhibition Demonstration
Hutu’s Hut Bar and Restaurant
Makati City
August 11, 2001
Quantity Food Production,
Design and Layout
Kenny Rogers Roasters
Quezon Avenue
September 11, 2001
Exposure to Hotel Service
Manila Peninsula Hotel
August 2000
Basic Wine Knowledge
& Appreciation
Casa Blanca Hotel Intramuros de Manila
July 20, 2001
Nestle Cooking Demonstration
Nestle Philippines,
Rockwell Makati City
July 14, 2001