RESOURCES FOR IMPLEMENTING DOCTOR-PATIENT COMMUNICATION
(Pricing info for IHC updated January 2010; Pricing for other vendors has not been updated since 2007)
Option
Vendors
Description
Cost
Train-the
trainers
1. Institute for Healthcare
Communication (IHC)
Contact: Sandy Reifsteck
Ph: 217 417 4489
Email:
SReifsteck@healthcarecomm.org
http://www.healthcarecomm.org/
1. 3.5 day on-site training or 4.5 day off-site training to
prepare faculty to lead and facilitate MD/PT
communication workshops using Engage, Empathize,
Educate and Enlist Model (4E’s model).
Prices include all costs of trainers and expenses,
faculty guides, videos and slides. Coaching visit and
certification allows new faculty to grant CME and CE
from the Institute.
1. $3,150/person (on-site) for 8-20 midlevels/physicians. 1:4 trainer ratio.
2. 2-day onsite customized seminar to train up to 20
individuals to facilitate provider performance
improvement during all phases of the patient
encounter. Includes specific techniques for shadow
coaching, leading effective clinical teams, and patient
communication.
1. 4-hour class for 20-25 mid-levels/physicians
conducted by a Master Trainer of IHC to teach the 4E’s
model. Includes a two-hour management class in
project management or content of your choice.
2. $2,200/INDV for up to 35 trainers
(focus on content, competence,
confidence)
2. 2-hour customized seminar for 40-50 providers;
content tailored for each group. Focuses on “Excelling
at the Art of Medicine”, which includes review of patient
survey data; improving communication during all
phases of the medical encounter; strategies for leading
effective clinical teams. (Based on a proven
management strategy for establishing service
protocols and implementing accountability system
including help for low scorers and incentives for top
contributors.)
2. $2,800/workshop
3a. Pfizer: 1 day workshop on communicating with
patients
3b. Procter &Gamble: workshop on communicating
with patients and developing effective teamwork.
3a-3b. Free.
Access to Doc.com - doc.com offers forty multimediarich interactive on-line modules and hundreds of
videos show communication competencies considered
essential by a recent Institute of Medicine report.
70/physician/year
2. Sullivan Luallin
Contact: Kevin Sullivan
Ph: 619-283-8988
Email: kevin@sullivan-luallin.com
Onsite
Workshops
1. Institute for Healthcare
Communication (IHC)
2.Sullivan Luallin
E-Learning
3. Pharmaceutical companies
a. Pfizer: contact Jeff
Simmons
jefferson.simmons@pfizer.com
b. Procter & Gamble contact
Eric Hall hall.er@pg.com
American Academy for Healthcare
Communication.
http://www.aachonline.org/
OR $3,500/person (off-site) at New
Haven, CT facility, plus cost of travel and
lodging. No minimum number.
1. $3,900/workshop (includes the
additional management class)