Amardeep Singh Juneja
Contact No.
:
Email
:
ACADEMIC
+ 91 98804 15151
+ 91 93417 14413
justgood80@hotmail.com
QUALIFICATION
Bachelor in Information Technology
University, NEW DELHI
Indira Gandhi National Open
Science
XII (Sci)
Sumermal Jain Public Shool
General
X
New Era Public School
PROFESSIONAL CERTIFICATION
INSTITUTE
EMC²
CERTIFICATION
EMC² Technology Foundations Exam
Microsoft Corporation
USA
Microsoft Certified Professional
Windows 2000 Professional
Edexcel International
Examinations, LONDON
Higher National Diploma ' Computers
And Multimedia '
Young Men Christian
Association,
NEW DELHI.
Certification in 'Internet
Programming'.
PROFESSIONAL EXPERIENCE:
[pic]
Wipro Technologies, Bangalore - India
Joining: February 12-02-2004
Company Profile:
Wipro Technologies is the global technology services division of Wipro
Ltd. ( NYSE:WIT ). We offer a full portfolio of services across industries, delivering
measurable business benefits for our customers with six sigma consistency. We serve over
300 global leaders including Boeing, Nationwide, Ericsson, Toshiba, Cisco, Seagate,
Putnam Investments, United Technologies, Best Buy, Digital, Friends Provident, IBM,
Microsoft, NVR, Thames Water, Transco Washington Mutual and Sony.
Profile:
(On-Site)
Area Of Specialization: Solutions
Technical Consultant
Embedded & Product Engineering
Technology Infrastructure Services
Project Site : EMC² Storage Administration,
Consultant)
Joining
: November 2004
Bangalore India
(Onsite Technical
==> Technical Consultancy / Support / Storage Administration to global clients for all
Page 1
Clariion (FC & CX Series), Centera storage boxes and NAS Files Servers (NS Series)
manufactured by EMC² on Windows|Unix platform.
==> Work directly with customer and field engineers resolving hardware and software
issues via remote technical support, globally dispatch field employees to resolve and
repair technical problems that require on site maintenance.
==> Research and corrected system errors that were incorrectly set-up, Intervened on case
escalations in which storage units have called data center with errors that required
immediate technical support.
==> Co-coordinating with Unit Head and Supervision of the SLA across Teams.
==> Installation of Clariion with SnapView and DR site installation using Mirror View /s
/a in Training Lab.
==> Client conference call discussion and weekly flash discussion on performance.
==> Interact with customer to evaluate technology options / requirements.
==> No schedule deviation beyond norms, Configuration Management, Inputs to status
reports to customers.
==> No customer complaints on delivery or quality deliverables.
==> Trained and guided new employees on job procedures and required policies, Achieving
company service goals within a fast paced, team orientated environment.
==> Done various 6 Sigma Driven projects towards the improvement of project.
Profile:
Area of Specialization: -
Technical Consultant
Finance Banking & Services
Technology Infrastructure
Services
Project
Joining
: Washington Mutual Bank IT Helpdesk
: February 2004
==> To support the client for different operating systems and client specific software
(Windows 2000, Windows 9x, Windows XP, Host, Visual Banker, Optis, Pronto, Marimba via
Remote Login.
==> Resolve issues proactively, Timely response to customer requests.
==> Provide Technical guidance to the project team, Timely escalation / Status updates,
Foresee issues & take timely action, and expedite issues as and when required.
==> Client conference call discussion and weekly flash discussion on performance.
==> Designed and developed a Specialized Call Logging Template using HTML and Java
Scripts to reduce ticket defects and bring uniformity in Ticket Logging Procedure and
thus automated the ticketing system.
==> An article / solution submission was made to already existent Knowledge Base Primus.
The Knowledge Base Solution was about troubleshooting the problem faced by users while
accessing the Internet using Internet Explorer. It was appreciated by Team Members and
Client.
==> Worked as a part of transition team for 4 months.
==> Drive Six Sigma with in the process towards improvement of SLA.
==> Organized team meeting / ensured effective participation by all.
==> Technical guidance to new recruits and team,
==> Identified Technical Training requirements and Analyzed and Tracked development needs
of Team Members, Provided timely inputs in appraisals where required.
Convergys India Services, Gurgaon - India
Joining: January 6-01-2003
Company Profile: Convergys Corporation (NYSE: CVG) enables companies to create greater
value from their customer relationships through the application of our billing solutions
and interactive customer care. Convergys today enables leading industry service providers
- such as AT&T, Compaq, hpshopping.com, Palm Computing, Pfizer Pharmaceuticals, Sprint,
Toys 'R' Us, Deutsche Telekom and Telewest Communications, Microsoft -- to maximize the
value inherent in each customer relationship.
Page 2
Profile:
Technical Support
Officer
Area Of Specialization: -
Microsoft Windows
Technical Support
Operations
Project
: Microsoft End User Desktop Support,
Joining
: January 2003
Gurgaon, Haryana, India
==> Providing technical and procedural guidance on use of Operating System,
Troubleshooting LAN and other Customized software to the Microsoft Clients and Team
Members.
==> Provide customer support to users of Microsoft products and technology including
Operating System Win 95, Win98, Win98se, Win ME and Win XP Home & Win XP Professional
==> Worked as a part of transition team for 4 month for USA based customers and 5 months
for UK based customers. (Worked with 2 different Transition Teams for more than 9
months).
==> Advising customers about the Launch of Windows XP range in the market.
==> Appropriate case handling and Linear & Logical troubleshooting procedure being
followed to achieve the solution.
==> Work on the defined Patterns & Outputs from calibration sessions with Lines of
Business Managers and Team leaders to reach target goal of 100% quality.
==> Identifying training needs indicates by common and recurring client problems and
ensuring they are addressed appropriately.
==> Gather input, exhibit decisiveness and escalate issues as appropriate.
==> Analyze, design and implement new or improved technology solutions to meet business
needs.
==> Increase customer satisfaction and loyalty and, Enhance service offerings.
R.S. Export House, New Delhi - India
Joining: March
15-03-2001
Company Profile: R.S. Export House was an Import/Export organization with clients from
US and Malaysia.
Profile:
Area Of Specialization: -
System Engineer
System Administration
Project Site: R.S. Export House, New Delhi India
Joining: March 2001
==> As a System Engineer, I had been given the responsibility of managing a LAN
consisting of servers, client workstations, laptops, printers and multimedia equipment in
a Windows 2000 and Windows NT environment.
==> Maintained computer hardware and software inventory, purchased software licensing and
tracked licensing compliance throughout the organization.
==> Maintained network security levels, addressed server security issues and applied
appropriate security patches and upgrades.
==> Provided end user application software and operating system software support.
==> Network virus, hoax inoculation strategies.
Page 3
?
Key Relationships
?
Work with technical staff and other departments within customer service to resolve
customer problems.
?
Work closely with the various system development groups, global operations, and
product testing.
?
Keep management informed of all severity on problem.
?
SKILL SET
?
?
?
?
Strong people management skills with proven abilities in leadership.
Ability to focus on customer’s needs and deliver them consistently.
Excellent verbal & written communication skills.
High level of energy and ability to energize others.
SKILLS OUTLINE
?
Technical Hands-on.
?
Application Support
MS Office, Lotus Notes, Netscape Navigator, Internet
Explorer, Host, Visual Banker,
Optis, Pronto,
Marimba.
?
Connectivity
LAN, Nortel VPN Client
?
Operating System
Windows 95, 98, Me, XP Home, XP Pro, Windows
NT Workstation, Dos, Sun Solaris 9
?
Scripting
Shell
?
Switch
Cisco, Brocade, McData
?
Server
Windows 2000, Windows NT Server 4.0.
?
Storage Host Application
Navisphere Event Monitor, Navisphere CLI, Navisphere
Secure CLI, admsnap, admhost, Navisphere Host Agent
?
Storage Box/Unit Support
Clariion (FC & CX Series), Clariion Disk Library
?
Ticket Logging
CLARIFY, Remedy.
?
Virus Detection Software
Norton Anti Virus 7.5, McAfee.
?
Conceptual Knowledge
SAN & NAS, technologies, backup solutions using
(Undergone Training for the
Legato NetWorker and replication using SnapView
following products)
MirrorView, SanCopy, Symmetrix with SRDF and
TimeFinder/Near & TimeFinder/Far
Installation of Clariion with SnapView and
DR site
installation using Mirror View /s /a in
Training Lab,
with Powerpath.
?
INTREST & HOBBIES
?
?
?
?
Playing Snooker.
Writing, Reading.
Voyages, Music.
Fitness - (Gym & Workout).
PERSONAL PROFILE
Date of Birth
Permanent Address
110027, INDIA.
Temporary Address
9th Block,
:
15th September 1980.
:
5/110 Subhash Nagar
:
New Delhi
1957, 2nd Floor, South End ‘D’ Main,
Page 4
JayaNagar, Bangalore 5600, Karnataka
INDIA.
Language Proficiency
(little bit)
Passport
Relocate
:
English, Hindi, Punjabi, And Portuguese
:
:
Ready (ECNR)
Ready to Relocate
?
CAREER OBJECTIVE….
With a strong intelligence and imbibing the experience with people. In the coming years,
I see myself engaged in an Industry working as an IT Management Professional. My efforts
would be to bring out my potential, learn and achieve corporate objectives, I am working
for.
Place:
Bangalore, Karnataka.
(Amardeep Singh
Juneja)
Page 5