CAPE AREA MANAGEMENT PROGRAM
PRACTICAL MANAGEMENT
Introduces the principles and best practices of management through a discussion of the
following key elements:
Introduction to Management
Principles of Practical Management
Improvement Plan Development
Subordinate Performance Assessment
Practical Management principles can be applied on a daily basis to the successful operation
of any organization, regardless of its focus or product output. Students will be introduced
to various elements of the discipline to broaden their knowledge and understanding of its
concepts.
SCHEDULE
1. Introduction to Management
Management Overview
History & Concepts of Management
Management Definitions
Management Roles & Functions
2. Principles of Practical Management
Planning
Goal Setting
Personal Practicum Part One
Self Management/Time Management
Self Improvement Plan
3. Improvement Plan Development
Steps in the Process
Necessary Collaboration: Active
Listening & Giving Feedback
Introducing Improvement Plans to
Superiors
Student Role-Play Activity (Mock
Presentations)
4. Subordinate Performance
Assessment
Ensuring that Subordinates Understand
their Responsibilities
Documentation Techniques
Personal Practicum Part Two
Self Improvement Plan/Report Out &
Sharing
Performance
Management/Situations/Report out
WORK TEAM DYNAMICS
Introduces the principles and processes necessary to develop effective Teams through a
discussion of the following key elements:
Team Characteristics
Goal Setting
Motivating Subordinates
Success Measurement
Students will learn concepts ranging from the selection of individuals to the assignment of
those most likely to work harmoniously and produce the desired results.
SCHEDULE
1. Personal Practicum Part One
Subarctic Survival Simulation
Team Characteristics
Types of Teams
Team Formation
Team Behavior
Team Status & Authority
2. Team Goal Setting
Need Assessment
Task Selection
Timeline Analysis
Goal Documentation
3. Motivating Subordinates
Theories of Motivation
Effective Practices
Achieving Team Buy-In
Role Play Activity
4. Success Measurement
Management by Objectives
Types of Objectives
Personal Practicum Part Two
Self Improvement Plan Report Out
Tools for use with your Teams
GRPI
Developing Operating Guidelines
Team Decision Making
Brainstorming
PROJECT MANAGEMENT
Introduces the principles and best practices of project management through a discussion of
the following:
Project Conceptualization & Understanding
Linking Projects to Management & Organizational Goals
Time & Project Focus Management
Outcome Documentation
The development of project management skills is crucial in the modern workplace, students
will receive extensive instruction in the discipline. Project management skills can be used by
employees to better manage their time, their work and their people.
SCHEDULE
1. Project Conceptualization &
Understanding
Various Project Types
The Successful Project Manager
Project Planning Techniques
Developing Project Plans
2. Linking Projects to Management &
Organizational Goals Understanding
Management & Organizational Goals
“Go to the End” Planning to Meet
Organizational Goals
Role Determinations & Assignment
Reaching Consensus
Personal Practicum Part One
Project Management- Key Steps
Project Management Exercise
3. Time & Project Focus Management
Establishing Project Milestones
Organizing and Initiating the Effort
Remaining On-Task (Project Monitoring
& Control)
Conflict Management
4. Outcome Documentation &
Reporting
Your Organization’s Report Format
Accurate Records Keeping
Mock Project Report Presentations
Personal Practicum Part Two
Self Improvement Plan Report Out
Project Management Activities/Q&A
CONTINUOUS QUALITY IMPROVEMENT (CQI)
Introduces the principles and best practices of Continuous Quality Improvement through
the following:
Understanding “Quality”
Defining “Quality” for Each Organization
Identifying Crucial Processes
Adding Measurable “Value” to Every-day Work by Improving Processes
Continuous quality improvement has proven to be a valuable asset to organizations
therefore First-Line Supervisors benefit when they understand the principles and apply
them in the modern workplace.
SCHEDULE
1. Understanding “Quality”
Historical Perspective of Quality
What “Quality” Means
The Application of Quality in the
Modern Work Place
Managing Quality Improvement
2. Defining Quality for Your
Organization
Your Organization’s Mission (Its’
Statement)
Benefits of Quality Improvement
Processes to Your Organization
Applying Quality Improvement
Processes to Your Organization
Personal Practicum Part One
Leadership & Empowerment
Quality Function Deployment Activity
3. Identifying Crucial Processes
Working with Organizational Leaders to
Determine Need
Process Identification
Documenting Your Findings
Understanding Process Improvement
Process Improvement Steps
4. Process Improvement
Announcing the Change
Recognizing & Rewarding the
Contributors
Pledge to Continuously Improve
Personal Practicum Part Two
Final Self Improvement Plan Report Out
Q&A