MGMT-306
Summer 2008
PRODUCTION & OPERATIONS MANAGEMENT
Instructor:
Roy Chuang, MSME, PE, MBA
Class Meeting:
Text:
Thur. 6:10 pm – 10:00 pm Salazar Hall C238
Principles of Operations Management, 7th. ed; by Heizer, J. & Render, B.
ISBN: 0-13-186512-9
Office & Hours:
Thur. 4:40 pm – 6:00 pm ST F510
Course Objective:
Students successfully completing this course should have a good understanding of the technical
issues associated with the production and operations management function. The focus will be
primarily on the manufacturing sector but the topics covered are also relevant to the service
sector. This course also should prepare the students to take more advance courses in
manufacturing systems, inventory control, supply chain management, project management, and
quality control.
Course Outline
Management 306 is your first Operations Management course. As such, I have designed it to
provide you with broad exposure to the fundamentals of operations management theory and
practices. The topics listed below are chosen, in part, because they provide the best
platforms/vehicles for us to discuss a comprehensive range of Operations Management
considerations. Embodied in the presentation, is an introduction to the application of scientific
approaches to analyzing operating systems. Useful analytical decision making techniques will
also be studied, as appropriate. You are expected to leave this course with a broad
understanding of the various dimensions of Production and Operations Management, and some
specific tools that will enable you to more comfortably participate in the workplace and in
advanced-level courses.
Wk Date Topic and Content
1
6/19 Operations Management: Overview
Content: historical development, study of work,
job analysis, human resource management:
technology & behavior, work measurement,
division & specialization, quantitative methods &
models, management science, optimality &
continuous improvement, productivity.
2
6/26
3
7/3
Project Management
Contents: the responsibilities of Project
Managers, the definition of forecasting, the
types of forecasts, and the different approaches
to forecasting as well as the various qualitative
methods and the quantitative methods of
forecasting.
Design of Goods and Services
Contents: product life cycle, product
Chapter HW
1&2
Chapter 1
MC, PS 1.1, 1.5,
1.9
3
5
Chapter 2
MC, CS on page
52, 53 – MinitLube, Regal
Marine
Chapter 3
MC, PS 3.3, 3.5,
3.7, 3.11, MS
Project on Page
82
Chapter 5
MC, PS 5.1, 5.8,
development, product design, time-based
competition, defining the product, and
documents for production.
4
7/10
Managing Quality
Contents: quality and strategy, defining quality,
international quality standard, total quality
management, tools of TQM, the role of
inspection
6
5
7/17
Review and MID-TERM EXAMINATION
1-6
6
7/24
Process Strategy
Contents: four process strategies, process
analysis and design, service process design,
selection of equipment, production technology,
technology in services, process reengineering.
7
7
7/31
Location and Layout Strategies
Contents: factors affect locations decisions,
method of evaluating location alternatives,
service location strategy, types of layout and
strategies.
8&9
8
8/7
Human resources and job Design
Contents: product life cycle, product
development, product design, time-based
competition, defining the product, and
documents for production.
10
9
8/14
11
10
8/21
Supply –Chain Management and E-Commerce
Contents: supply-chain economics, supplychain strategies, managing the supply chain,
vendor section, logistics management,
economics of e-commerce, product design, eprocurement, inventory tracking, inventory
reduction.
Inventory Management,
Contents: inventory model, lead-time, MRP
structure, just-in-time lean production.
11
8/28
12
5.12, 5.15, CS De
Mar’s, Regal
Marine on Page
189
Chapter 6
MC, PS 6.3, 6.9,
CS Arnold Palmer,
Ritz-Carlton on
Page 218
(Do not turn in PS
of Chapter 6
Supplement)
Chapter 7
MC, PS 7.1, 7.2,
7.3, 7.4, 7.5, 7.10
(Do not turn in PS
of Chapter 7
Supplement)
Chapter 8
MC, PS 8.3, 8.5,
8.16, 8.21
Chapter 9
MC, 9.5a, 9.14
Chapter 10
MC, 10.2, 10.4,
10.12, 10.13, CS
Fleet, Hard Rock’s
on Page 407
(Do not turn in PS
of Chapter 10
Supplement)
Chapter 11
MC, PS 11.5,
11.7, 11.8, 11.10,
CS Arnold on
Page 454
Chapter 12
MC, PS 12.1,
12.3, 12.5, 12.9
Review
FINAL EXAMINATION
7 - 12
7:30 pm to 10:00 pm
 MC: Multiple Choice, PS: Problem Solving, CS: Case Study
 The dates above may be off, but they are the best estimated dates at this time.

Multiple choice homework assignment is distributed by email.
Examinations: Two problem-oriented exams: Mid-Term: 80 points and Final: 135 Points.
Extra Credits: Because the final grade is based on curve, no extra credits will be given.
Assignments: Each Multiple Choice assignment maximum 10 points. Problem solving
homework assignment various in points.
Quizzes:
Each quiz maximum 10 points
Final Grades:
(1) You have to earn at least 50% of the total score in order to pass this
class.
(2) Final grade will be on curve. Letter grades will be assigned in the
following manner:
86.67 B+ 89.99 76.67 C+ 79.99 66.67 D+ 69.99 59.99 F 0
95.01 A 100
83.34 B 86.66 73.34 C 76.66 63.34 D
66.66
90.00 A- 95.00 80.00 B- 83.33 70.00 C- 73.33 60.00 D- 63.33
Personal ID: You need to provide me a personal ID for checking your grade. Personal
ID can be numbers or letters that only you yourself can recognize it. I will
email the scores to the class weekly. You can check your scores with
your personal ID. You need to write your personal ID in the every
homework assignment and test sheet.
Communication:
You need to send me an email within 3 days after the first class meet. In
the subject line of the email, please write “Contact Info”. Fill in the
following table and email it to:
mgmt306csula@yahoo.com
First Name
Last Name
Personal ID
Primary Email Address
Secondary Email Address
Telephone number
After receiving your email, I will give you weekly multiple choice homework
assignment by email. Make sure the email address you give me the first time is
the one you will use regularly.
My phone number: 310-944-5858. I teach at different universities. When you
call, please tell me which university and what class you are in first.
Homework
Assignment: For all multiple choice homework assignments, send them to:
mgmt306csula@yahoo.com
I only accept the homework assignments with multiple choice questions through
email. I will also return your homework assignment by email. When you send
an email to me, please always cc: it to yourself. This way you will know
whether you have sent it to me.
For the problem solving homework assignment, you need to give me a hard copy
of answers and turn it in to class. Please make sure you have your name and
personal ID typed in the homework assignment. If you have multiple pages of
homework assignment, you must staple them together. If there are different
chapters for assignments, separate and staple them by chapters.
Assignment
Late Due:
The due date for each assignment will be announced in class. Normally the due
date is one week from the date that the materials are covered in class. Late due
will have 1 point deduction per day. No assignment will be accepted after 7 days
late. If you have late due, you need to send the assignment to my mail box at
management department.
Attendance: Class attendance is considered in assigning grades. In addition, I will have
unannounced quizzes from time to time. You need to be prepared for it. Excuse
from coming to class is strongly discouraged because you may miss some
important message for the class.