Chapter 9
Front Office Forms
Chapter 9 – Front Office Forms
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Learning Objective
To learn
Understand various forms used by hotel across
world
Understand forms used in pre-arrival, arrival and
feed-back form
Chapter 9 – Front Office Forms
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Pre-arrival Reservation
The Form has following details
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Name of the Guest
Address
Proof of Identity
Proof of Address
Email address
Mobile Number
Company information
Employment details
Purposes of visit
Chapter 9 – Front Office Forms
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Pre-arrival Reservation
The Form has following details
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Duration of stay at hotel
Advance paid
Number of persons staying
Arrival and departure details
Vehicles details
Mode of travel
Next move
Personal information like birthday dates,
Marriage anniversary
Chapter 9 – Front Office Forms
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Departure / feedback Form
The feedback may include booking / reservation
experience, views on hospitability, service quality.
Some of the hotels incentivize the guest with discount
offers on feedback
The form is important to understand the levels of
satisfaction of the guests
Chapter 9 – Front Office Forms
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Summary
• The hotel uses various forms –
• Pre-arrival
• During Occupancy
• On departure Feedback Form
• The forms standardise the information capture and
analysis of the forms
Chapter 9 – Front Office Forms
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