CHOICES Directory of Telephone Numbers, Addresses, Email, Web Contacts
Email or Web Address/Physical
Information
Abuse & Neglect Cases for Adults
Abuse & Neglect Cases for Children
Phone #
1-888-277-8366
1-877-237-0004 or
Transfer Numbers
Fax #
Address
1-877-542-2873
IVR Option 1 for Member calls. Provider
calls can use option 6. Note: You must
have a member identification number
and provider number to get to these
options through the IVR System.
4003/4004 for CHOICES
Critical Incident Reporting Process for BlueCare
1-800-468-9698
Operations
IVR Option 1 for Member calls. Provider
Critical Incident Reporting Process for
4003/4004 for CHOICES
TennCareSelect
Nurseline
BlueCare Member Service Line
Bluecare Provider Service Line
TennCareSelect Member Service Line
TennCareSelect Provider Service Line
BlueCare Choices Long Term Care Provider Service
1-800-263-5479
1-800-262-2873
1-800-468-9698
1-800-468-9736
1-800-263-5479
1-800-276-1978
Line
Pharmacy Magellan Pharmacy Helpdesk
Pharmacy Magellan Clinical PA Line
1-866-502-0056
1-866-434-5520
1-866-434-5524
English 1-866-311-4287
Family Assistance Service Center (FASC)
calls can use option 6. Note: You must
have a member identification number
and provider number to get to these
options through the IVR System.
Spanish 1-866-311-4290
TTY or TDD 1-800-7727647
Operations
4991
4395
5591
5592
4003/4004 for CHOICES
CHOICES Operations Chattanooga
Operations
1-866-434-5523
Premium Contact Information:
TennCare Premiums
P.O. Box 305133-37211
Nashville, TN 37211
615-253-7049
CHOICES Directory of Telephone Numbers, Addresses, Email, Web Contacts
Email or Web Address/Physical
Information
Phone #
BlueCare CHOICES Member Line for questions on
eligiblity, claims, benefits, etc.
Transfer Numbers
Fax #
related calls. Providers can use option 6.
Note: You must have a member
identification number and provider
number to get to these options through
the IVR System.
4003/4004 for CHOICES
1-800-468-9698
Address
BlueCare IVR Option
1 for Member
Operations
Providers can use option 6. Note: You
BlueCare CHOICES Provider Line for questions on
must have a member identification
number and provider number to get to
these options through the IVR System.
4003/4004 for CHOICES
eligiblity, claims, benefits, etc.
TennCareSelect CHOICES Member Line for questions
1-800-468-9736
Operations
4003/4004 for CHOICES
on eligiblity, claims, benefits, etc.
1-800-263-5479
Operations
IVR Option 1 for Member related calls.
Providers can use option 6. Note: You
4003/4004 for CHOICES
must have a member identification
number and provider number to get to
TennCareSelect CHOICES Provider Line for questions
on eligiblity, claims, benefits, etc.
BlueCare CHOICES Referral Line
1-800-276-1978
1-888-747-8955
Operations
4003/4004 for CHOICES
IVR Option 1 for BlueCare Members
Operations
interested in applying for CHOICES.
IVR Option 1 for TennCareSelect
4003/4004 for CHOICES
TennCareSelect CHOICES Referral Line
1-800-782-2433
Members interested in applying for
CHOICES.
Operations
IVR Option 2 for BlueCare CHOICES
BlueCare CHOICES Provider Auth Issues Line
1-888-747-8955
1828
TennCareSelect CHOICES Provider Auth Issues Line
CHOICES Fax Line
1-800-782-2433
1828
Provider with EVV or Authorization
Issues.
IVR Option 2 for TennCareSelect
CHOICES Provider with EVV or
Authorization Issues.
1-615-386-8589
CHOICES Directory of Telephone Numbers, Addresses, Email, Web Contacts
Email or Web Address/Physical
Information
CHOICES Member Complaint/Grievance 1st Step
CHOICES Member Complaint/Grievance 2nd Step if
Step 1 doesn't resolve the issue
Area Agencies on Aging and Disability
Area Agencies on Aging and Disability
(AAAD)/Single Point of Entry (SPOE)
Aging Commission of the Mid-South Memphis, TN
First TN Dev. District Johnson City, TN
East TN Human Resource Agency Knoxville, TN
Southeast TN Dev. District Chattanooga, TN
Upper Cumberland Dev. District Cookeville, TN
Greater Nashville Regional Council Nashville, TN
South Central TN Dev. District Columbia, TN
Northwest Dev. District Martin, TN
Southwest TN Dev. District Jackson, TN
Additional Contacts for Providers
BlueAccess
Credentialing Contact Information
Provider Contracting
TPAES Help Desk
Provider Administration Manuals
Phone #
Transfer Numbers
4003/4004 for CHOICES
1-800-468-9698
Operations
Fax #
Address
IVR Option 1 for Member calls.
1-800-878-3792
(TennCare Solutions Unit)
Phone #
1-866-836-6678
901-324-6333
423-928-0224
865-691-2551 ext. 216
423-266-5781
931-432-4111
615-862-8828
931-381-2040
731-587-4213
731-668-7112
901-327-7755
423-928-5209
865-531-7216
423-424-4225
931-432-6010
615-862-8840
931-381-2053
731-588-5833
731-668-6438
www.bcbst.com
1-800-357-0395
1-800-924-4141
1-877-224-3170
www.bluecare.bcbst.com
1828 for Missed/Late
Electronic Visit Verification System (EVV)
Paper Claims
1-877-526-0516
Visits
BlueCare Claims Service Center
1 Cameron Hill Cr, Ste 0002,
Chattanooga, TN 37402-0002
CHOICES Directory of Telephone Numbers, Addresses, Email, Web Contacts
Email or Web Address/Physical
Information
Sandata
Phone #
1-877-526-0516
Transfer Numbers
Fax #
Address
5775/option 2 for outof-state;
4967 for (Hospital);
4795 for (Physician);
4793 for (Ancillary).
Provider Network Service Department
Buffy Bass-Douglas Choices Provider Relations
1-800-924-7141
Contact for East Grand Region
Daphne Richardson Choices Provider Relations
1-615-565-1988
Buffy_Bass-Douglas@BCBST.com
Contact for Middle Grand Region
Sheldon House Choices Provider Relations Contact
1-615-565-1907
Daphne_Richardson@bcbst.com
for Southwest Grand Region
1-901-544-2170
Sheldon_House@bcbst.com
1-423-582-1730
James_McGhee@VSHPTN.com
1-901-544-2459
Ebony_Williams@VSHPTN.com
James McGhee Choices Provider Relations Contact
for Northeast Tennessee
Ebony Williams CHOICES Provider Relations Contact
for Northwest Tennessee
www.bcbst.com/providers/ecomm/tech
e-Business
1-423-535-5717
nical-information.shtml
E-Business Solutions
1-800-924-7141
Email: ecomm_techsupport@bcbst.com
www.bcbst.com/providers/ecomm/
Email: ecomm_contracts@bcbst.com or
System Configurations Email:
ecomm_sysconfig@bcbst.com