560 BEDFORD ST. UNIT G2
ABINGTON, MA 02351
deveaue@wit.edu
(781) 724-5580
ERIC M DEVEAU
EDUCATION
Bachelor of Science in Computer Networks, GPA 3.2/4.0
Wentworth Institute of Technology, Boston, MA
Dean’s list Fall 2009 & Spring 2010
Exp: Aug. 2012
COURSEWORK
Network Administration
Network/Web Security
Database Management Systems II
Unix Systems Administration
Routing and Switching
Management in Information Systems
Systems Analysis and Business Applications
Object Oriented Programming
TECHNICAL SKILLS
Software: VMware Workstation , Wireshark, Wamp Server, Eclipse, Microsoft Office 2010 (Word, Excel,
PowerPoint, Project, Outlook, Visio), Adobe CS5 (Photoshop, InDesign), Kaspersky Corporate
Products
Operating Systems: Windows XP/7, Windows Server 2008, Unix/FreeBSD, Linux (Ubuntu, Backtrack, Fedora)
Cisco IOS
Certifications: Kaspersky Lab DST LAN Windows Extended (KSC 9 & KES 8)
EXPERIENCE
Corporate Support Technician
Kaspersky Lab. , Woburn, MA
August 2011 – January 2012
 Provided customer service over Live Chat and Web for North and South America
 Supported all Kaspersky Corporate/Business products (Workstation, Server, Mail, Mobile, etc)
 Kept track of customer cases and responded to emails
 Fixed software configurations, protect systems, and get functional for their business
IT Desk Support
EMD Serono Inc., Rockland, MA
 Managed site services ticket queue for desktop support
 Supported Printers, Desktops, Blackberries, and all software
 Provided customer service to employees
 Managed inventory of incoming and leaving assets
 Imaged computers for new hires and newly deployed equipment
Database Architecture: Technical Intern
Fidelity Investments, Boston, MA
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January 2011 – June 2011
May 2009 – September 2009
May 2010 – September 2010
Worked with a team of 7 Database Administrators
Created database metrics requirements
Used Dynatrace software to make dashboards of database metrics
PROJECTS
 Android Application Development – Making an Android game in Eclipse using Java
 Senior Project – “Parallel Heterogeneous Data Transformation”
AFFILIATIONS
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Association of IT Professionals club
Colleges of Fenway Theatre Production (light tech.) Fall 2008
Soar in Four – Four step leadership program to get engaged on WIT campus and Boston