COMMISSION ON HIGHER EDUCATION
SAMPLE SYLLABUS TEMPLATE
COURSE NUMBER:
IM202
TITLE:
BUSINESS PROCESSES
DEPARTMENT / PROGRAM:
INFORMATION MANAGEMENT
SCHOOL:
SEMESTER AND SCHOOL YEAR:
INSTRUCTOR:
COURSE DESCRIPTION
The course is designed for information management students who need to
have an overview of generic business processes. They will learn how to
describe, analyze, and redesign a business process through the use of
tools and methodologies.
COURSE OBJECTIVES (DESIRABLE OBJECTIVES)
The course intends to:
1. Define the content, availability, and strategies to access information
external to the organization;
2. Discuss how individuals make decisions and set and achieve goals;
3. Explain physical systems and work flow and how information systems
relate to organizational systems;
4. Demonstrate specific classes of application systems including TPS and
DSS;
5. Introduce the requirements for interoperability and systems
integration;
6. Show students how to analyze organizational systems to determine
how the systems might be improved;
7. Present organizational value and supply chain concepts, and
distinguishing characteristics of traditional versus evolving
organizations utilizing internet technologies;
8. Present and distinguish between types of e-commerce business
relationship types including B2B, B2C, B2G, C2C, C2G, G2G;
9. Present and explain value and supply chain concepts and examples
with respect to evolving e-commerce business relationships;
10. Present consumer issues that are frequently solved in e-commerce
systems; and
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11. Present concepts and specific examples of e-commerce functionality
found in common business relationships
COURSE OUTLINE AND TIMEFRAME
1.
2.
3.
4.
5.
6.
7.
8.
9.
TOPICS AND READINGS
Rationalization for Business Processes/ Business
Drivers
a. Streamlining business processes.
b. Flattening organizational hierarchies.
c. Introducing complex technologies at a rapid
rate.
Business Cycles
a. Revenue Cycle
b. Expenditure Cycle
c. Conversion Cycle
d. Treasury Cycle
Transaction Systems (ERP, SCM)
Financial Management
a. Accounts Receivable
b. Accounts Payable
c. General Ledger
d. Fixed Assets
e. Cash Management
Distribution and Logistics
a. Procurement Management
b. Sales Order Management
c. Inventory Management
Manufacturing Systems
a. Product Data Management
b. Shop Floor Management
c. Quality Management
d. Advanced Planning Management
e. Cost Accounting Management
Collaboration and Integration
a. B2B
b. B2E
c. B2C
d. B2G
e. E-commerce options and issues
CRM
a. Demand Chain Management
b. Service, Support, Warranty Management
c. Contact Center Management
(Inbound/Outbound)
SRM
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a. Product Life Cycle Management
b. Collaborative Product Design
c. Product Data Management
d. Co-managed Inventory, Billing, Purchasing
e. Supplier Compliance
10. Sample Business Process Applications
(Oracle Apps, JD Edwards, PeopleSoft, SAP, Siebel,
eNGAS
REQUIRED READINGS
SUGGESTED READINGS
COURSE REQUIREMENTS
CONSULTATION HOURS
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