Transition questions
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Will we be able to retain our existing aliases? (2)
Will our current email (sent and received), calendar, contacts, tasks and notes transfer? (2)
Will our personal folders (pst) data transfer? (3)
Will our archived email transfer? (4)
If our personal folders (pst) and archives will not transfer, how can we access?
What is the timeframe to make a decision?
What is the timeline to roll this out, if we move forward? (2)
What amount of time will there be to train?
Will high schools be required to move? – How will they be handled?
How user-friendly is it and how easy to learn?
How does the Google terminology/differ from outlook?
Will AMI search change?
Platform/Browser questions
1) How do Macs work with Gmail?
2) How does it differ between Macs and PCs?
3) Which web browsers work w/ Google?
Security (security was raised in every meeting as a concern)
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Is it SSL?
Have we looked at all security and confidentiality considerations such as HR, HIPPA,…?
Is there a security issue (since it is hosted off campus)—all email screened?
Is there an additional encryption tool?
Is it FERPA complaint?
Is it HIPAA Compliant?
Functionality
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How good is the integration between email and calendar?
Will there be a notes feature like Outlook?
Will there be tasks?
Will Google allow and handle PDF’s?
Can I buy additional space if I need more than Google gives me?
What is the message size limit? (2)
Can I archive email on Gmail?
Can I store my data locally on my hard drive? (2)
Can I work offline and send emails later after connecting to the internet?
Will the Google Calendar be available offline?
What is mailbox file size?
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Does Google offer shared folders (like Outlook does now)?
Does it auto save?
Can I export calendar for audit purposes?
What about the ability to send to international contacts?
Can we use Google Gears?
If CU mail is forwarded to Gmail acct, can retrieve any message needed due to large size?
Can I get personal Gmail and CU Gmail in the same window so I can send from either one?
Can it integrate with Microsoft Office?
Do distribution lists still appear together as long as there is a naming scheme?
Recovering deleted emails? What will they guarantee? How far back will they look? (2)
Can permanently deleted (shift delete) mail be recovered?
Is there an ability to push mail to mobile devices?
Does Gmail store things like attachments in central location to save space?
Will there be a forwarding process of email address?
What about change notifications?
What are the password requirements?
Will we use a client or browser to access? (2)
Can someone still use Entourage or Outlook to pull their email into a familiar client? (3)
Will all the current automation—scripts work? How much will be lost?
How do servers send messages to accounts?
I Map?
How will the network speed-in and out to Google affect our current level of service – will it be faster or
slower than we have now? (2)
34) Told by Service Desk that Google is more likely to be used for SPAM. How can we be assured our email will
not be spamming?
Alumni/Retirees
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Can an alumni acct. be used to lobby an elected official? (Your alumni@cu)
Will alumni fall under the acceptable use policy?
Can we tie school domain name to alum email address? Ex: alumlaw, etc
If Alumni has its own domain, will there be a forwarding ability to send their old account to their new
account?
How will we handle retirees?
How will we handle staff that leave? What if they were a student?
What about accts student >alumni and returning as a grad student?
What if Google starts charging, who will pay for the alumni or retire account?
Will any alumni be able to get an account or is this only for those graduating after implementation?
Support
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Who will handle support or downtime – DoIT or Google? (2)
What is the response time for Google if there are issues? (4)
Does Creighton have a liaison for quick resolution to issues?
What is the stability of Google?
What is their Maintenance schedule?
What redundancy and disaster recovery do they have? (2)
What is the history of downtime (other universities, etc)? Are reports available on this?
What is the Quality of Service of tech support?
What is their SLA?
Would we be able to look into mail (as an admin), accessing, control spam, disable, resetting passwords? (2)
Will “group” passwords be able to be reset? (SoM—non DoIT administrators)
Integration questions
1) Will Postini stay or work with Gmail? (2)
2) Will Mailman still be used for List Servs?
3) Will it Zix anything not cu.edu?
Misc/Legal Concerns
1) Will the “legally binding” aspect currently established (CU mail is the official) in certain school be transferred
to Gmail?
2) Do we want to work with Google with the reports regarding company ethics? (some history of working w/
Chinese dissidents)
3) Would Trademark disputes (currently going on w/Google)… effect Creighton? (UK, China, Germany, Poland,
Russia…)
4) Is Gmail being a BETA product an issue?
5) What is the process after recommendation to CIO?
6) Who will do the CBA? Will loss of productivity be considered?
7) Will this have an impact on the Microsoft Campus license?
8) What are the contract terms?
9) Will they mine data after graduation? How far back can data be mined? (ex: long time CU employee info)
10) What is the disclosure clause if there is a breach? If there is a breach, what are the required to tell us? (2)
11) Do we need to subpoena for RIAA issues?
12) What types of employee background checks are done?
13) Do Google employees sign confidentiality statements?
14) Should we compromise privacy for lowering costs?
15) Google makes money off the ads; will we have ads on our CU mail? (2)
16) What promises does Google make RE: privacy, intellectual property?
17) Why are we looking at Google—mailbox size or cost? (2)
18) Who owns email?