Person Specification: Tenancy Support Worker
Competency
One year’s experience of working in the field of tenancy
support, tenancy management, supported housing,
housing advice or an outreach role.
Desirable
The commitment and skills to deliver a service, which
promotes positive choices and outcomes for service
users
Knowledge of issues affecting vulnerable and socially
excluded people (Homeless persons, offenders and those
at risk of offending)
Essential
X
X
X
Demonstrable ability to use assessment processes
X
X
Must be able to demonstrate a flexible approach to
delivering a client focused service
Excellent communication skills and be able to apply
these in a Multi-Agency setting
X
Must be able to use IT.
X
Have a good awareness of basic Health & Safety issues
including risk assessment and a commitment to personal
accountability
X
Have a commitment to
Equal Opportunities
X
Ability to write clear effective and appropriate reports
Awareness of agencies/services with whom you would
need to work.
Previous experience or understanding of substance
misuse & mental health issues
Able to deliver effective key-working
X
X
X
X
Aptitude to work in a challenging and stressful
environment
Aptitude and Ability to work on own initiative
Experience & ability to work effectively as a member of
a team.
X
X
X
Competency
Capability to work effectively with
vulnerable people and maintain
professional boundaries
Ability to deputise for a senior member
of staff
Ability to represent the organisation
Desirable
Essential
X
X
X
Experience of developing training
programmes
Experience of conducting interviews
X
X
Must be able to demonstrate a flexible
approach to delivering a client focused
service
Able to work unsociable hours and as
part of the out of hours on-call rota
Must be committed and able to take
responsibility in assisting the
organisation to achieve its aims and
objectives
Must have a desire to learn in the role, be
committed to personal development and
seek out best practice to enhance the
service
Must embrace the organisational aims
and objectives and take responsibility to
ensure that these are realised
X
X
X
X
X
Senior Tenancy Support Worker
Requirements necessary to progress to the final point on the scale
Competency
To demonstrate implementation of best
practice and best practice development
Commitment and demonstrated ability to
developing a unified team, motivating
team members and instilling a positive
working practice and culture.
Commitment and demonstrated ability to
the development of other members of the
team
Experience of deputising for a senior
member of staff
Experience of effectively represent the
Desirable
Essential
X
X
X
X
organisation
X
Experience of positively contributing to
the effective recruitment, induction and
training of team members
X
To have shown a commitment and
demonstrated an ability to assist in the
development of the organisation as a
whole especially in regard to the
development of effective communication
between teams
X
Dated: October 2010
Signed :
Matthew Newman
Director