Educause 04 Notes (thank Robert P for helping Dr. Fears)
Wednesday
#1 – IT Leadership – Conditions of the Community
1- ECAR study – sent 13,000 surveys & received 2000 replys
a. On leadership style & innovation
b. Needed data to validate decisions
2 – Key Concepts
Archtypical CIO
Sr most IT leader
Aspirants
Non-aspirants
Central IT <>Local IT
3 – Key Findings – Leadership Continuity
rich deep interesting community
a true calling/commitment – very rewarding
aging & leaving system
different perspective of IT based on where you work
mentoring very effective to leadership roles
CIO in general being redefined in the workplace
4 – Leaders 75% male, 90% white Age 51-56 (see web for more stats)
next generation in place to follow are in their 30s
shortages in Leadership in next 10 yrs.
25 % of CIOs have PhD; Many Its have academic positions
Leaders see the world differently
5 – Survey question: “IT delivers high quality services” agree <> disagree
Sr most leaders
4.17
Report to IT
3.6
Report to Admin
3.46
Report to Academic 3.1
6 – Mentoring (MLQ) transformational <>transactional abilities
mentoring causes more transformational abilities
7 – CIO s in industry – seeing salary cuts, less operating decisions
2nd level experts making main decisions (net ops, vs. proj. mgt. vs outsourcing)
“Technology woven into the fabric of all services” Build Bridges!!
**** College credit to employ students to do the work!! ***
#2 – Malware – Baylor Medical College
Jan 03 – Slammer Worm 4 billion hits in 5 minutes; so big 300
Aug 03 – BCM – lost connectivity due to viruses = $100K in remediation
75 new viruses – average cost $18 K/institution
Spam – 60% of all email in 04 so far…
9,000 PC > 2100 had SoBig & Blaster
Helpdesk –average calls = 100 - during virus hit calls = 750
Costs $2.4 million
BCM – needed new policies on:
Antivirus assessments
Patch management (review Patch in 24 hrs. & implement in 72 hrs)
Standard desktops (supports PC, Mac, Unix old/new boxes)
Wireless Network Standard (Cisco)
Virtual Domain Policy (anyone was doing own domain name)
Web server Mgmt Policy
Policies for Remediation of Infected Systems
Started Asset Mgmt & Planning Initiative
Phase 1 - $769,000 for Patch & Asset Mgmt (inventory analysis)
Phase 2 – Upgrade soft/hard for central depts.. (Depts have to budget for this need
time)
Phase 3 – Upgrade Machines
Summary of Funding
Minimum of $4-5 million done over a 4 yr time frame
Cost savings seen in:
Reduced downtime
Quicker resolution time
Quicker set up times
Reduced costs during virus outbreaks
cost savings of 75% - using standardized machines
Using Mgmt system: save $34,000 patching 5,000 PCs
#3 Classroom Technology Systems at Univ of North Texas
1 – 31,000 students; 332 classrooms; 185 general purpose classrooms
2 – 1996 – Provost commitment to fund support campus wide
3 – CSS formed in 1998 –
funded thru Technology Use Fee of $1.70/ pr credit hr = $1.2
8 FTE & 5 Student s
Staffed 7am to midnight
Staff opens/locks all 185 classrooms
4 – Developed a simple standard eq. rack = $770 each
- computer w/DVD
- data jacks for laptop & sound
- VCR
- NEC GT1150 Projector
- secure frame for eq.
5 – Software on PC ghosted remotely every night
in house program to monitor all equipment
- projector model # - whether on/off
- lamp hours used
-
temperature
error states (cover open etc.)
Computer
o What programs are running
o Date/version of last HD imaging
o Network info connection
o Screen saver – on/off
o Time of last reboot; change of disk space use
- used visual basic – wrote monitoring software
- stops theft problems
- faculty love systems
$1 M / per year to support 185 eq. carts in 185 classrooms
#4 – PPT Pedagogy at Trinity Univ.
- trinity wanted evidence / formal investigation for the support of PPT
- studies indicate – irrelevant content & visuals affects students exam
scores
- In NASA – PPT is substituted for technical reports
- Hard to inter connect ideas between clides
- Example – the Gettysburg Address done only by PPT
- See yellow paper for PPT recommendations
Thursday –
#1 – Portal Solution IT -> Academic - http://latitude.east.asu.edu – comparison of portals
‘reproduce experience in virtual environment’
ASU Portal – uPortal http://myasuportal.asu.edu
2 – Portal Definition
- Common services for users
- A Starting point to all services
- The Frequent gateway
- End-user customizing
uPortal – built with Apache Tomcat (IBM uses this)
- Built by Higher Ed
- Low cost entry
- Open source
- Many channel apps are free
- Vendor support: Unicon & SCT
- Integrates w/Blackboard (ASU opens to Bb Welcome Page w/list of
enrolled courses)
Unicon – Academic Website consists of: - channels
- Single authentication
- Personalized for user
- Multiple apps
o Different Message to each user group
o Add, remove, organize channel structures
Andrew Mellon Foundation funded uPortal
Slide show had a good slide – flow chart
Schedule
CMS
Library
Registrar
Communication <> Public Affairs
ASU Computer Studies Projects
- done by students
- integrates Unicon w/ ‘True Outcomes’ for outcome-bases assessment
- tracking Grad admissions process project
o involves routing paper forms (like PAF forms)
Lessons Learned:
- IT Challenges
o Limited support
o No deployment tools
- aggregator of content
o content resides in different locations
o ASU -> Native Channel -> data separate
- Proxies are better
o Manage stylesheets better esp. if a lot of javascripts & CSS
Good slide about Complete Channel
Comparison of Portals http://latitude.east.asu.edu
#2 – Blackboard Roadmap 2004
- Release 6.0 was bad – 6.1 fixed that!
Timeline:
Feb 04
Stable 6.0
WYSIWYG
Spell check
Quick Edit
Login Module Enhancement
Q2 – App Pack 1
Q3
Course Creation Wizard
AP 2
Internet Messaging
Glossary
Report Card module
Shibboleth Support (internet 2)
Q4
Ap3
Supports .Net & Open Source
Faculty concerns w/ using technology - students will stop coming to lectures
- Need to put value back into the classroom experience
o Group learning techniques
o Pier to pier mentoring
-
Publishers using course cartridges; now using web services for
simulations
Focus on concepts behind disciplines
From ‘how to’ training -> to pedagogical uses
#3 PKI – password security – managing secure passwords using USB tokens
- single signon – uses public and private keys
- password local to client
- Digital signatures for electronic forms (like PAF)
o Like amazon.com; built into Outlook
- Blackboard & secure tests
- Software downloads
- Secure wireless connections
For slides contact Mark.J.Franklin@dartmouth.edu
#4 – Blackboard -> Shib -> Internet 2
- ability to offer courses at several universities
- students do not have to have separate logins but can login to other
institutions with no further authentication
- used for pre-req. & undergrad courses – where only a pass/fail is
needed
- http://bb.uth.tmc.edu
#5 – Course – COR101 required for freshman students – Lyon College – Ark.
- 1 hour course that covers library and information resources
o introduces how to use these tools and technologies
- works like a mentor course w/ fac/students & upper class students
- Uses Educator as the CMS & First Class email (includes disc.
Features)
- Course has helped ‘force’ faculty to adopt technology – students
demand the use…
- Lyon College – assists faculty to teach more effectively
o Engage pioneering faculty to mentor colleagues
o http://www.lyo.edu/lyonnet