Ethics Analysis Form - Key
Decision Option: Housekeepers are given less time to do the same work.
Stakeholders
Principles
Consequences
Housekeepers
 Housekeepers may become angry
and/or frustrated which can lead to job
dissatisfaction.
 Housekeepers may be less cooperative
and enthusiastic.
 Housekeepers' performance may
deteriorate if they do not have adequate
time to do their work.
 Absenteeism and turnover may
increase.
 Housekeepers may tell family and
friends of their dissatisfaction,
tarnishing the reputation of the hotel as
a good place to work.
 Unhappy housekeepers might not be as
polite to guests.
Housekeeping
Loyalty
 The manager could lose the trust and
Manager
Concern and
goodwill of housekeepers. They may
(Decision
Respect for
become less cooperative and more
Maker)
Others
difficult to manage.
Reputation and
 The manager may have to contend with
Morale
increased absenteeism and turnover.
(All of the principles
 Work quality could go down and come
may be indirectly
to the attention of the G.M, resulting in
violated by this
disciplinary action or loss of confidence
decision.)
in the housekeeping manager.
 The manager could lose his or her job.
Customers
 Rooms may not be clean as expected
due to rushed work. Customers may not
be satisfied with the state of the rooms.
They could tell friends and family
about the experience.
 Unhappy, frustrated housekeepers
might not be as polite to guests. This
could result in diminished guest
satisfaction.
Hotel
 If guests and workers are dissatisfied,
the reputation of the hotel as a good
place to stay or work could be
damaged, leading to lost sales.
 Recruiting and training a new
housekeeping manager is costly.