Fulfen Practice
Fulfen Practice
Burntwood Health Centre
Hudson Drive
Burntwood, WS7 0EW
Telephone: 01543 674477
01543 672967
Fax:
Website
www.fulfenpractice.co.uk
When the surgery is closed call 01543 674477
Welcome to the Fulfen Practice
As well as a source of information about our Practice, we hope you use the website as a useful
resource with links to other websites for health related information.
Please see the link for 'Latest News' to keep updated with the changes happening at the practice.
Please see the appointments page for our opening hours.
If you have collected your Access ID form from the surgery please click on the box below to use
on-line appointments and prescriptions.
Nurse Practitioner Minor Illness sessions are very different to routine nursing
appointments. The Nurse Practitioner treats: Chest infections, Colds,Eye infections, Ear infections(ear wax
problems please make appointment with Practice Nurse),Sore throats, Urinary infections,Rashes, Breast lumps,
Gynaecological infections, discharge or prolapse, Emergency contraception, Contraception advice/commencing
contraception, Implant insertions & removals, Hayfever
Unfortunately it is NOT possible to book appointments with the Nurse on-line.
Thank you.
See our Emis Access User Guide for further information
From 1 April 2008 staff can no longer accept verbal requests for prescriptions. They must be
made in writing, either by post, request form, e-mail or on-line.
We now offer late appointments (up to 8.00 pm) on Tuesdays. You can book these via EMIS
Access or at reception.
TEXT MESSAGE SERVICE: . We now offer a text reminder service for appointments and
health checks in the near future. If you would like to use this service please complete a consent
form at the practice.
Requests for repeat prescriptions can be posted to the surgery, handed into reception,or ordered
online. All requests must be made in writing or online.
Prescriptions will be ready to collect after 4pm the next working day or posted if a SSAE
(Stamped Self Addressed Envelope) is provided.
Any prescriptions requested after 6pm on Friday will not be seen by staff until Monday
morning, therefore will not be ready for collection until after 4pm Tuesday.
To order your repeat prescription click on the online prescriptions tab above.
Online Prescriptions
Please come to the Surgery in person and speak to the Receptionists. You will be given a Registration Letter with
your unique registration details that you should keep safe.
Enter the information from the Registration Letter into EMIS Access Registration page by clicking on link below.
Click Here to order your repeat prescription online
EMIS Access is a web based system that allows:
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Appointment booking/cancellation
Repeat Prescription requests
Messaging - send messages directly to the surgery.
To use the service you have to be registered with the Surgery and you will need the following:
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Our Practice ID number
your Personal Identification Number (PIN)
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your Password
your NHS number
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Out of Hours
If you need emergency treatment when the surgery is closed please ring 01543-674477
Your call will automatically be diverted to the out-of-hours provider.
If for some reason your call is not automatically diverted you can ring BADGER, our out-ofhours provider, direct on 0300 130 3030
Minor casualties can be seen at the Minor Injuries Unit at Samuel Johnson Hospital in Lichfield
(tel: 01543-412900).
Practice Updates
December 2011
CASS
Sharon from CASS will be here the first Wednesday of every month. Carers can book
appointments at Reception or online to see her for advice/support.
October 2011
We are now booking appointments for the Flu vaccination.
The latest edition of the Patient Participation Group newsletter is available from reception and on
line.Autumn Newsletter
ARE YOU A CARER?
A member of the Carers Association South Staffordshire (CASS) will be able to provide useful
advice and information.
WHAT IS CASS?
CASS support unpaid carers of any age in southern Staffordshire, who are looking after a friend
or relative, who because of disability, illness or the effects of old age cannot manage at home
without help.
CASS is a registered charity which provides confidential advice, information emotional support
and a range of other services to Carers living locally. The majority of these services are free of
charge.
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July 2011
The latest edition of our Patient Participation Group newsletter is now available from reception.
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April 2011
From May 12th 2011 we will be upgrading our computer system to enable us to provide you
with the best possible service. Please ensure that you order prescriptions before 12th May if
possible, and if you use EMIS ACCESS from home, please be aware that this service may not be
available 12th & 13th May. Please bear with us whilst we get used to the system and accept our
apologies for any inconvenience caused.
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March 2011
We are pleased that from the 1st April 2011 Dr Helen Bramwell will join the practice as a parttime partner.
Dr Ward will be reducing from full-time to part-time at this time, although the overall number of
GP appointments each week will be higher than it has been previously.
Dr Wharton will remain full time.
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February 2011
The second edition of our Patient Partiticipation Group newsletter is now available from
reception.
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October 2010
Tessa now offers smoking cessation.
Test Results
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Travel Information
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Disabled Access
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Student Teaching
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Patient Rights
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Violence Statement
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Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases. Anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Occasionally staff from the PCT may be allowed access to records to verify the procedures that
we use and ensure that we record information according to national regulations. Whilst a random
selection of patient records have to be viewed to confirm that our procedures are appropriate,
PCT staff do not make a record of any personal information that they view. If you do not want us
to allow PCT staff to view your records please state this in writing and your records will be
updated accordingly.
Complaints & Suggestions
We make every effort to give the best service possible to everyone who attends our practice.
However if you are not happy with the service that you receive at the practice please contact Mrs
Eales or ask a receptionist for a complaint form. If you have any suggestions on ways in which
the practice could improve its service for our patients please contact Mrs Eales, Practice
Manager
Change of Address
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PALS
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Useful Telephone Numbers
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Podcasts
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Using Emis Access
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Non-English Speakers
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Staff Details
Doctors
Dr John Wharton
Liverpool University 1977, MBChB MRCP MRCGP
Dr James Ward
Leicester University 1999, MBChB MRCGP
Dr Helen Bramwell
Nottingham University 1997, BMedSci, BM BS, MRCGP
Nurse Practitioners
Mrs Tracy RGN BSc Hons (Specialist Practice General Practice Nursing) Tracy has
Hollyoak been involved in all aspects of practice nursing since 1996. Tracy
qualified as a Nurse Practitioner in 2007 and holds a minor illness
session every day. Tracy is able to treat and prescribe for a wide variety
of illnesses including coughs, colds, ear infections, eye infections, sore
throats, urinary infections, rashes, breast lumps, gynaecological
infections and emergency contraception These clinics are not for general
nursing appointments (ie: smears, pill checks or blood tests etc). If you
have any doubts please do not hesitate to contact reception for advice.
Nurses
Mrs Tessa
Tunley
Tessa offers appointments for all routine nursing care, which includes
smears, travel vaccinations and smoking cessation
Healthcare Assistants
Deborah Deborah runs 3 sessions each week. Deborah provides various services
including blood pressure checks, new patient checks, well person checks,
phletobomy (blood tests), ECGs and spirometry.
Practice Management
Mrs Lisa
Eales
Practice Manager. Mrs Lisa Eales is responsible for the running of the
practice. She has been involved in practice management since 1992.
Mrs Karen Assistant Practice Manager
Felton
Administration
Jo
Jo is the practice Secretary and is repsonsible for NHS referrals, private
referrals and using the Choose & Book system.
Sue
Sue is responsible for administration including patient registration, insurance
forms and the cervical cytology recall system.
Sarah Sarah is responsible for ensuring that the practice achieves certain targets set
for practices by the Department of Health.
Reception
Sarah, Rose, Bunny, Nicky and Faye work together to provide all reception
services. If you have any questions please do not hesitate to speak to a receptionist.
Counsellors
Mrs Rhoda Rhoda is an accredited member of the British Association of
Wharton
Counsellors and Psychotherapists. Rhoda has worked at the practice
since 2003 and provides counselling for patients who are referred to her
by a doctor.