JOB TITLE:
SERVICE:
OPERATIONS MANAGER
RESPONSIBLE TO:
ENVIRONMENT
SPORT AND LEISURE MANAGER
POST NO:
GRADE: Scale
RESPONSIBLE FOR: ALL FACILITY STAFF
MAIN PURPOSE OF POST
1. To work within the Sport and Leisure Management Team ensuring the efficient and effective operation of the Councils Leisure facilities and activities, including where necessary working on a shift system.
2. To be responsible for service conformity with all corporate policies and ensuring essential service specific operating procedures and action plans at facilities are maintained.
3. To support the successful achievement of the Councils Corporate Priorities, delivering value for money programmes and high quality services to the community.
DUTIES AND RESPONSIBILITIES
1. The post holder will normally be based at a particular facility, but will be expected to work routinely at any of the Council's facilities when required on either a temporary or permanent basis.
2. Preparation and review of site specific annual planned maintenance schedules to ensure that each facility and all equipment is properly inspected and maintained in good working order.
3. Providing the Sport and Leisure Manager with regular financial and participation information and performance data against national and local measures.
4. Maintaining all necessary records as required in accordance with statutory requirements or internal policy and procedures.
5. Providing routine operational cover for the facility Duty Manager Teams.
6. Organise in service training of staff to ensure any contractual compliance and to achieve maximum efficiency and personal development.
7. Support the Sport and Leisure Manager in the development of Service Plans ,
Marketing plans and projects aimed at meeting Corporate Priorities to maximise performance and efficiency at each of the Sport and Leisure facilities in the district.

8 Ensuring that all legal, statutory and other relevant best practice provisions are complied with in respect of facility operations through appropriate Normal
Operating Procedures, Emergency Action Plans and relevant Risk Assessments being up to date and in place.
9. Acting as an Investigating Officer as required.
10. Monitoring of hiring, admission and membership charges amongst other providers in the Council catchment area, and making recommendations to the
Sport and Leisure Manager on variations, promotions and improvements.
11. Implementing agreed programmes and initiatives aligned to market demand and working with the Sport and Leisure Manager and teams in maximising use of facilities and associated income.
12. Security of all cash, stock and ensuring control of web based and other financial systems for collection of revenue.
13. Supporting the Sport and Leisure Manager in the annual review and budget preparation process and maintaining effective control of approved expenditure and forecast income.
14. Supporting the Sport and Leisure Manager in establishing partnership activities and initiatives as directed in maximising facility usage and participation levels in the district.
15. Organising regular consultation with facility users and non users to measure customer satisfaction and inform service improvement.
16. Ensuring effective workforce communication is in place and staff teams engaged through regular team meetings and other corporate communication channels.
17. Reporting to the Sport and Leisure Manager on Facility operations as required.
18. Acting as a lead officer as directed in achieving quality awards and completion of performance improvement related self assessments for the Leisure Service facilities.
19. Working with the Community Lifestyles Officer on initiatives in the Council area.
20. Developing marketing communications using profiling tools and associated use of social and digital media including Internet and Intranet services.
21. Undertaking benchmarking as directed.
General
22. Assist in the training and development of new members of staff as required.
23. Attend any relevant training courses and conferences as required.
24. To carry out all duties with an awareness and regard to Health and Safety issues and adhere to safe systems of work specified in the Council's Safety Policy.
25. To be aware of and adhere to the Council's Policy on Equal Opportunities at all times.
26. To adhere to the requirements of the Data Protection Act in respect of confidentiality and disclosure of data.
27. Develop and foster positive professional relationships with colleagues and external contacts.

28. Adhere to Council standards of behaviour and Code of Conduct.
29. Such other duties commensurate with the grading of the post as may be from time to time determined.
SPECIAL FEATURES OF THE POST
Flexible approach to time of work, with ability to work evenings and weekends as required by the needs of the service.
You may be required to carry out those duties at your present workplace or at another Council venue.

DIRECTORATE/SECTION JOB TITLE
Operations Manager
SKILLS/KNOWLEDGE/EXPERIENCE:
Environment/Sport and Leisure
Services
1. Ability to cope with actual and potential pressure situations.
2. Ability to make formal presentations
3. Ability to plan and organise work, self and others to achieve specific goals.
4. Ability to control emotions and promote positive behaviour.
5. Ability to communicate clearly and succinctly in writing and orally.
6. People Management.
7. Ability to prepare and interpret financial information.
8. Computer skills including use of Microsoft Office Professional software.
9. Ability to prepare Safety Risk Assessments
10. Knowledge of Energy management
11. Ability to communicate effectively with customers of all ages and abilities
12. Good understanding of the operation of Swimming Pool Plant, equipment and machinery.
13. Knowledge and understanding of marketing principles and techniques
14. Knowledge of Safeguarding Requirements
15. Use of Leisure Management systems eg TLMS
16. Good knowledge and understanding of the legal requirements relating to leisure facilities e.g. COSHH, Health and Safety PEL etc.
17. Good understanding of the Leisure Industry
18. Knowledge of Performance Management tools.
19. Managing budgets and financial systems
20. Relevant experience in the operational management of a wet/dry facility.
21. Energy management and conservation.
22. Dealing with internal and external customers.
23. Training and developing employees to help achieve their maximum potential.
24. Operation of Management Information systems eg. TLMS
25. Report Writing

26. Control of Finance
27. Managing Building and Pool Plant Maintenance
28. Managing and controlling staff teams
1. Knowledge of Quality Management systems
2. Understanding of Consultation methods
3. Knowledge of market segmentation resources.
4. Knowledge of Direct Debit Collections
5. Operating On line booking and Payments
6. Operation of multi site facilities.
7. Partnership working.
8. Acting as an investigating officer
9. Marketing
10. Involvement in Performance Management.
11. Operating a Quality Management System
12. Acting as a project leader
1. Must be able to work on a shift system and be prepared to meet the needs of the job outside facility opening hours if required.
2. Must be able and willing to work at other establishments.
3. Must support the Councils Emergency and Business Continuity Plans.
4. Must be prepared to take part in identified training and development.
5. Commitment to equal opportunities and a good understanding of its relevance to this post.
6. Commitment to customer care and an understanding of its relevance to this post.
7. In the event of a declaration of a civil emergency or business continuity event you will be expected to undertake appropriate duties as directed by your line manager these may include working outside the normal working time parameters.
1. CIMSPA Membership Certificate level examination ( Prev Institute of Sport and Recreation Management )
2. Willingness to complete CIMSPA Diploma Level certificate.

3. First Aid Certificate (within 6 months)
4. Defibrillator Certificate (within 6 months)
1. ECDL
2. Certificate in Management Studies.
3. RLSS Trainer Assessor
4. ISRM Pool Plant Operator Cert
5. Full Driving Licence