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Job Title:
Department:
Reports To:
Exempt/Non Exempt:
Business Process Analyst
MVP
COO
7 – Exempt
Job Summary
The business process analyst is responsible for the lifecycle administration and support of an assigned
portfolio of business processes. The analyst works closely with assigned departments and directors to
define, document and maintain business processes and supporting procedures (including business
applications procedures). She/he works cross functionally to integrate departmental business processes
and procedures to support a high functioning Girl Scout council. S/he will plan, design, examine, analyze,
develop, implement, administer and monitor business and program processes, operation systems and
efficient business and financial systems; incumbent will evaluate business and program application
systems’ functionality to identify gaps, measuring the solution impact to business operations. Additionally
the position incumbent will design business and program systems solutions by identifying and evaluating
options; resolving solution issues; serving as a liaison between the business and the project team to
improve productivity; and developing and delivering training.
Essential Duties and Responsibilities
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In concert with the business process owners, the council’s departments and their respective
directors, identifies, creates and documents the current and future business processes and
procedures. Uses GSUSA best practice business processes, procedures and systems as the
foundation for this work.
Identifies gaps in business processes, procedures or systems. Documents these gaps and
works with GSUSA resources to identify and implement solutions.
Participates in the development of training materials with the business process owners and
assists in conducting training and workshops in the use of new and existing business
processes and supporting applications systems for the organization.
Tests processes, procedures and applications to ensure accurate results prior to production
activation.
May be assigned to take a lead role for key business process transformation projects.
Supports assigned business process portfolio: In concert with the business process owners,
the council’s departments and their respective directors, updates and maintains the council’s
business processes and procedures.
Assists departments in applying business processes, procedures and systems to new or
changing needs.
Serves as a super user of assigned portfolio’s support business software applications, and
serves as the first tier support, along with department super users and sales administrator.
Serves as the primary interface with GSUSA Tier 2 support for national applications.
Resolves user questions on assigned portfolios and ensures submission of unresolved
problems to Tier 2 support (GSUSA or local vendor, as appropriate).
Manages and maintains business application vendor support relationships for local
applications as/if needed.
Provides oversight for data quality and serves as the backup for the sales administrator.
Maintains familiarity with a variety of the field's concepts, practices, and procedures.
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Some degree of creativity and latitude expected.
Interpersonal Relations - establishes rapport with others at all organizational levels; respects
others; considers and responds to the needs, feelings, and capabilities of others; establishes and
maintains an open dialogue with others.
Oral and Written Communication abilities (i.e. In person, verbal, written) - expresses ideas and
facts in a clear and understandable manner appropriate for the individual or group; listens to and
comprehends what others are saying; prepares organized and structured presentations; has
demonstrated ability to work with a wide range of sensitive and confidential issues and
communicate information effectively to non-technical people which includes a diverse group of
girls, volunteers, and staff.
Problem-Solving - identifies and analyzes existing and potential problems systematically and
thoroughly; reports/documents the problem; obtains and evaluates relevant information and
contributing factors; identifies important interrelationships; implements solutions after evaluating
alternatives and anticipating their impact; supports decisions or recommendations with data
and/or reasoning; defines and implements solutions to problems; makes independent decisions
and exhibits strong resourcefulness in finding solutions.
Group facilitation and presentation skills - the ability to: develop a clear, dynamic presentation
that informs, inspires, or persuades; speak before an audience; and
manage the logistical components, such as equipment and location; ability to facilitate groups of
people with diverse needs and opinions to create common goals and solutions.
Project Management – demonstrated ability to coordinate multiple projects while managing
conflicting priorities and deadlines; formulates short- and long-term project goals, objectives,
schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities
that may impact plans or actions; establishes courses of action for accomplishing goals while
attending to and incorporating information obtained during day-to-day administrative tasks.
Customer Responsiveness - seeks and acknowledges the views and ideas from customers;
identifies, prioritizes, and balances customer issues; takes time to answer questions and explain
decisions; follows through on commitments to customers in a timely manner; maintains a
commitment to continuous improvement.
Business technology expertise - experience with at least one complex business system (ERP,
CRM, or the like). CRM user experience highly desirable. In addition to strong PC and MS office
skills.
Business information systems expertise - testing methodologies, training, business system
analysis and/or analysis of other applicable systems; considered to be resource for others.
Understand the limitations of business information systems in relation to business processes.
Working knowledge and experience in business process and system requirement definition is
required. Ability and experience in training people on business processes and systems use
Administers council-wide data functions, such as split zip code lead assignment, data import
and export, and user account maintenance,
Regularly conducts reviews (daily, weekly) of data quality reports, and takes or causes action
to be taken to resolve data issues and problems. Reviews and resolves daily Boomi report
errors.
Performs frequent de-duping and cleanup of Salesforce records. Conducts daily reviews of zip
code validation on Salesforce and assigns leads in split zip codes.
Handles data quality issues caused by staff errors; identifies individuals involved and root
causes, and works with individuals and their respective managers, as needed, to resolve
issues and prevent recurrence.
Assists staff with business process and application training (new, refresher and upgrade).
Assists in the creation and updating of detailed business and application procedures. Conducts
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user testing of new releases and functions in coordination with Volunteer Systems project and
national systems support.
Works with other members of staff on more complex tasks, such as campaign creation.
Maintains familiarity with a variety of the field's concepts, practices, and procedures.
Performs special projects as assigned.
Act as technical system liaison between GSEOK users and GSUSA/host for Volunteer
Systems and Personify Systems.
Create and maintain end user reports as needed in Volunteer Systems, Personify and Cookie
Database.
Minimum Qualifications
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Bachelor’s degree with related experience: Business technology expertise - strong user
computer skills in Microsoft Office including Word, Excel, Outlook, detailed experience in Access
and applications such as Personify. CRM experience, especially Salesforce, desirable. Must be
able to learn, understand, and apply new technologies with ability to understand the basic data
quality principles and practice.
Adaptability and Flexibility - responds positively to change, embracing and using new practices or
values to accomplish goals and solve problems; adapts approach, goals, and methods to achieve
solutions and results in dynamic situations; copes well and helps others deal with the ongoing
demands of change; sees and shows others the benefits of change; recovers quickly from
setbacks, and finds alternative ways to reach goals or targets.
Interpersonal Relations - establishes rapport with others at all organizational levels; respects
others; considers and responds to the needs, feelings, and capabilities of others; establishes and
maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value
proposition through a variety of communication venues including in person, phone, and online.
Oral and Written Communication abilities (i.e. In person, verbal, written) - expresses ideas and
facts in a clear and understandable manner appropriate for the individual or group; listens to and
comprehends what others are saying; prepares organized and structured presentations; has
demonstrated ability to work with a wide range of sensitive and confidential issues and
communicate information effectively to non-technical people which includes a diverse group of
girls, volunteers, and staff.
Problem-Solving - identifies and analyzes existing and potential problems systematically and
thoroughly; reports/documents the problem; obtains and evaluates relevant information and
contributing factors; identifies important interrelationships; implements solutions after evaluating
alternatives and anticipating their impact; supports decisions or recommendations with data
and/or reasoning; defines and implements solutions to problems.
Project Management – demonstrated ability to coordinate multiple projects while managing
conflicting priorities and deadlines; formulates short- and long-term project goals, objectives,
schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities
that may impact plans or actions; establishes courses of action for accomplishing goals while
attending to and incorporating information obtained during day-to-day administrative tasks.
Strong attention to detail.
Ability to lift up to 25 pounds.
Proof of meeting Oklahoma requirements regarding auto licensing and driver’s license.
Knowledge of Glrl Scouting a plus.
Willingness to work a flexible schedule including some evenings and weekends.
Unequivocal commitment to pluralism.
Ability to model behavior consistent with the Girl Scout Mission, Promise, values and Law.
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