A GUIDE TO OUR SERVICES AT MITCHISON ROAD DECEMBER 2014
2 Mitchison Road
London
N1 3NG
Tel: 020 7226 6016
Fax: 020 7359 0043
www.mitchisonroadsurgery.nhs.uk
THE MITCHISON ROAD TEAM
DOCTORS
Imogen Bloor (Female)
MB BS London 1982 MRCOG MRCGP GMC
2574419
Natalie Jeffcote (Female)
MB ChB Leeds 1988 MRCGP GMC 3211766
PRACTICE MANAGER
David Currie BA
ASST. PRACTICE MANAGER
Es Buckley
HCA
Terri Thompson
CONTACTING A DOCTOR AT EVENINGS AND WEEKENDS
The surgery opening hours are on page 2.
If you require medical assistance which cannot wait until the surgery re-opens, please dial
111 and you will be directed to the appropriate service. Calls to 111 are free from
landlines and mobiles. EXCEPT FOR: Monday – Friday 08.00- 08.15 am and Tuesdays
13.15-15.00 when you should call Care UK (previously known as Harmoni) on 020 7388
5800.
There are also a number of walk in centres available in the area, details are available on
our website www.mitchisonroadsurgery.nhs.uk
Call 999 in an emergency. (Chest pains and / or shortness of breath constitute an
emergency).
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SURGERY OPENING HOURS
Surgery Open and Telephone enquiries
Mon
Tue
Wed
Thu
Fri
08:15 –
08:15 – 13:15
08:15 –
08:15 –
08:15 –
18:30
15:00 – 18:30
14.00
18.30
18:30
By Appointment
Closed
18:30 – 19:30
Children’s Clinic 13.00-15.00
Closed
Closed
EVENING SURGERIES
Appointments are currently available until 7:00 Tuesday evening. If you have an evening
appointment, please ring the doorbell and await admittance. If you wish to cancel an
evening appointment you must ring the surgery before 6.30 on the day of the appointment
at the very latest.
CONTACTING THE SURGERY
The receptionists are available to answer telephone enquiries, to make appointments and
put you in touch with the doctor or nurse if necessary, during the times shown above.
The surgery number: 020 7226 6016
We have a new telephone system installed. Please feedback any comments to the
Surgery.
SERVICES AVAILABLE AT MITCHISON ROAD
We offer a full general practice service including services for children and pregnant women,
diabetes and asthma sufferers and patients with substance misuse problems.
REGISTERING AS A PATIENT
HOW TO REGISTER
Please check with the receptionist to confirm you live in our area, and then complete the
registration form in full with details of your previous GP and contact telephone numbers.
If you are housebound, please let us know.
TEMPORARY RESIDENTS
If you need urgent medical attention whilst staying in our catchment area, you can
complete a Temporary Residents form. Ask the receptionist for details.
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Disabled Access
The majority of the building is fully accessible for disabled patients including a lift to the first
floor and basement.
Access for the Deaf and Hard of Hearing Patients
A portable hearing loop is available for use by patients; please ask for this at Reception.
Choosing a doctor
Although you register with the practice, rather than with a specific doctor, you can nominate
a doctor who you prefer to see – your “usual” doctor, and we will ensure that our records
reflect your preference. You do not have to select your usual doctor when you first register,
you can do it any time you like. If you have an on-going medical problem it is your “usual”
doctor who will co-ordinate your care.
MAKING APPOINTMENTS
Appointments may be booked by telephone or by calling into the surgery. Appointments are
10 minutes long. You may consult with any of the doctors at the surgery, but we would
encourage you to see your usual doctor for routine medical appointments.
Please be on time for your appointments, if you are late, you may not be seen.
Please also note that Reception may ask you the nature of your appointment to find out
whether you would be better seen by a Nurse or other healthcare professional.
Rapid Access Appointments
As well as booking in advance we operate a system of “Rapid Access Appointments”
enabling you to book a same day appointment. Please contact the receptionist if you need
to be seen on the same day.
Home Visits Please do not request a home visit if you are able to get to the surgery for an
appointment. We try to reserve home visits for acute emergencies and housebound
patients. Visits should be requested by 10:00am if possible.
CANCELLING APPOINTMENTS
PLEASE CANCEL YOUR APPOINTMENT IF YOU ARE UNABLE TO KEEP IT
Please remember that if you repeatedly fail to keep your appointments we may have to ask
you find a new GP.
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TEST RESULTS
You can telephone the surgery between 11 am and 6.30pm during normal opening hours to
obtain test results.
REPEAT PRESCRIPTIONS
Please give reception two working days’ notice for repeat prescriptions. Prescription
requests should be made in writing, and delivered in person, or by post or fax. Please
supply us with accurate details and a contact telephone number in case of query. Either
tick the box from your last repeat prescription or use the special form available from the
surgery. A three month supply is usually given.
If necessary we can make temporary or permanent arrangements for a local pharmacist to
collect your prescriptions and deliver your drugs for you.
Please do not take up appointment time just to get a repeat prescription – plan ahead
and order more supplies before they run out. From time to time the doctor will ask you to
come in to be seen to review your medication.
NURSING TEAM
Please see the nursing team for:
 Blood pressure checks
 Asthma checks
 Cervical smears
 Childhood Immunisations
 Contraception and sexual health matters
(including free condoms) and
emergency contraception.
 HRT Checks
 Treatment of warts
 Healthy heart advice – including diet,
alcohol and exercise and the ‘exercise
on prescription’ scheme.
 New patient health checks
 Travel advice & injections – we keep
vaccines in stock at the surgery, but
please let us know your requirements a
month in advance of travel.
 Help with giving up smoking
Appointments with the nurse are 15 minutes long and should be booked with reception. If
you think you need more than one procedure, please tell the receptionist when booking.
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CONTRACEPTION AND SEXUAL HEALTH
You can see the nurse or doctor for confidential advice on contraception and sexual health,
including the “morning-after” pill. If you are under 16, please be assured that your
consultation will still be confidential.
ASK AT RECEPTION FOR OUR LEAFLET “TEENAGERS AND SEXUAL HEALTH”.
BABY/CHILD HEALTH CLINIC
These are held at the surgery on Wednesdays 1.00 to 3.00 pm. The clinic is for well babies
and children under 5 only (unwell babies or children should be seen in any normal surgery).
The clinic is run by a Health Visitor with a Practice GP and a Practice Nurse and are for;
 Advice
 Immunisation
 Developmental Checks  Weighing
Other benefits include;
 The opportunity to meet other mums and children of the same age
 Information on mother and toddler groups
 Information on local Childcare facilities
We will send new mothers the date of their postnatal check appointment with the doctor,
and the baby’s first appointment for immunisations with the practice nurse.
If you would like to see the health visitor, please phone the surgery in advance to make an
appointment.
MINOR AILMENT SCHEME
This scheme can help you if you require treatment for one of these illnesses
 Athletes foot
 Earache
 Indigestion
 Constipation
 Fever
 Insect bites & stings
 Cough
 Hayfever, allergic rhinitis  Minor burns
& allergies
 Cystitis
 Minor cuts
 Head lice
 Diarrhoea
 Mouth Ulcer
If you would like to see someone without waiting for a doctor’s appointment, ask reception
for a minor ailment voucher to take to your local community pharmacist who can help by
supplying you with medicine from a list agreed with your doctor. If you are exempt from
prescription charges, you will not have to pay for the medicine. If you have to pay
prescription charges many of the medicines are cheaper to buy from the pharmacist.
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FORMS, MEDICAL REPORTS, EXAMINATIONS AND CERTIFICATES
There may be a charge for these services. Please try to give us as much notice as possible
when you need one of these services.
FORMS – if you need the doctor to countersign forms for you e.g. Taxi Cards, or Freedom
Passes, complete your part of the form and then post it to us or hand it to the receptionist.
Please note we do not countersign Passport Applications.
MEDICAL REPORTS – we will provide a medical report at the written request of an insurance
company, prospective employer, or for your solicitor. Remember you cannot request these
directly from us yourself.
MEDICAL EXAMINATIONS – if you require a medical please ask at reception. We do not
normally carry out insurance medicals – your insurance company should be able to advise
you about these.
CERTIFICATES – short term sickness does not need a certificate unless you have been off
for more than 6 days. Your employer should have self-certification forms for you to
complete.
Long term sickness certificates do need an appointment to be renewed. Please try and
book your appointment in advance of the date your existing certificate runs out.
ESSEX ROAD ADVICE PROJECT
They offer free, confidential legal advice on housing, welfare benefits, debt, employment
and immigration. You can contact them at the Mary Ward Legal Centre on 020 7831 7079.
OTHER LOCAL NHS SERVICES
District Nurses – the District Nurse service for our patients is based at River Place Health
Centre, Essex Road, their message service is on: 020 7530 3456
Health Visitors – the Health Visitor service for our patients is also based at River Place
Health Centre, Essex Road on: 020 7530 2900
Your local pharmacist – will be able to give you free health advice at any time – you don’t
need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS
Direct for details.
service.
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ACCIDENT AND EMERGENCY DEPARTMENTS
A & E departments are open 24 hours a day, 365 days a year and can assess serious
injuries and provide emergency treatment. The nearest ones are:
Whittington Hospital
Highgate Hill, London, N19 5NF – Tel: 020 7272 3070
Homerton University Hospital Homerton Row, London, E9 6SR – Tel: 020 8510 5555
University College Hospital
Cecil Fleming House, Grafton Way, WC1E 6DB –
Tel: 020 7387 9300
COMMENTS ,COMPLAINTS & SUGGESTIONS
We welcome comments and suggestions about any aspect of the practice and the care you
receive.
If you do have a complaint, please ask at reception for details of our complaints procedure.
CONFIDENTIALITY
We respect your right to privacy and keep all your health information confidential and
secure. You have a right to know what information we hold about you. If you would like to
see your records, please ask at reception or call our practice manager. Remember you
must ask us yourself, we cannot normally provide information about you to relatives.
The practice abides by the principles of the NHS Care Record Guarantee further details
can be found on our website.
CHAPERONE
All patients are entitled to have a chaperone present for any consultation, examination or
procedure where they feel one is required. This chaperone may be a family member, carer
or friend.
If you wish us to provide a chaperone it may be necessary to reschedule your appointment
to a time when an appropriate member of staff is available.
PRACTICE STAFF
We aim to treat our patients courteously at all times and expect our patients to treat our
staff in a similarly respectful way. We take seriously any threatening, abusive or violent
behaviour against any of our staff or patients. If a patient is violent or abusive, they will be
warned to stop their behaviour. If they persist, we may exercise our right to take action to
have them removed, immediately if necessary, from our list of patients.
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THE PRACTICE AREA
This practice is within the Islington CCG area
The area from which we accept new patients lies in the London Borough of Islington, as
shown on the map above. We cannot accept new registrations from outside this area
except in special circumstances.
How to find us: The surgery is just off Essex Road, near the junction with St. Paul’s Road
and Balls Pond Road. Parking around Essex Road and Mitchison Road is very limited, so
try to avoid coming by car if possible.
Practice Leaflet 2014 12 05 DC
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