Office for Students with Disabilities (OSD) 2013 Satisfaction Survey Results Summary – DRAFT
At the end of the 2013 winter semester, the OSD launched a student satisfaction survey to get a better
understanding of where our office stands with our students, whether students are getting the help
needed to succeed on campus and whether something is lacking. Over 300 (or 25%) of students
registered with the OSD completed the survey and here are the top identified issues:
Barriers preventing students from reaching
academic goals:
My disability
Top 3 actions taken by students to succeed
academically:
58%
Evaluation methods
43%
Teaching methods
31%
Too many courses at one…
26%
Curriculum design
24%
Finances
22%
Family life
21%
Interactions with instructor
19%
I arrange with the OSD and
my professors to receive
alternate testing…
I used the note taking
service.
I request my professor
notification letter/e-mail.
OSD services used:
Exam coordinator
Access advisor
Testing coordinator
Learning resource advisor
Workshops
Adaptive technology specialist
Digitalized text specialist
OSD visibility or advocacy
event
71%
41%
32%
Nature of student disabilities:
%
69%
51%
30%
28%
17%
8%
6%
Psychological/psychiatric
Learning disability
ADD/ADHD
Health related/chronic illness
Physical disability
Visual impairment
Deaf/hard of hearing
%
38%
31%
27%
24%
8%
4%
2%
4%
Does the OSD help students succeed?
- Over 80% reported that OSD services and procedures helps them attain their academic goals
Perceptions of Faculty Support for Students with Disabilities:
- 50% of respondents reported that instructors are sometimes sensitive to their needs
- 40% feel included in class delivery and evaluation is some courses
Life beyond McGill:
- ½ of the respondents preparing for field placements have concerns about barriers in employment
after graduating from McGill
Prepared by Student Engagement and Assessment (Student Services)
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Satisfaction with OSD Services:
80% + students are satisfied with:
- Access/accommodations services received from the OSD
- Responsiveness of OSD staff to needs
- Timeliness with which questions were answered
- Confidentiality
- Overall service provided by the OSD
How can the OSD improve services to students?
Access and Accommodation
Process and Procedures
Learning Strategies and Support
Advocacy
Subject Knowledge and Interpersonal Communication
More services at Macdonald campus
46%
27%
23%
17%
6%
3%
Some suggestions include:
-
-
Better communication between the OSD, Faculties and other services on campus
Improve exam accommodation conditions, including better contact with professors and
increased awareness amongst invigilators of how to effectively respond to students in various
situations
Additional resources for graduate student life
Thanks to all who participated!
Prepared by Student Engagement and Assessment (Student Services)
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