Barbara Millikan
Cell 336-684-6301
barbmilikan@yahoo.com
Personal Philosophy:
Customer service is not a department; it’s an attitude!
Employment History
December 2011 – Present
Sales and Business Development
Gray Matter Group, Chapel Hill, NC
Being a persuasive communicator, with well-developed presentation and negotiation skills, the
number of customers has grown by almost 600% (from 17 in Dec. 2011, to over 100 currently)
over the last three and an half years. In the course of this journey, productive relationships with
customers and staff have been developed, resulting in an extensive and resourceful network.
Among other, my main responsibilities have been:
 Develop customer base via cold calling, internet searches, and networking with existing
customers to seek referrals.
 Develop and review rate bids and contracts, and attend to insurance and other
paperwork as required by the customer.
 Selling the company’s IT networking and support solutions. Revenue objectives have
been achieved and exceeded.
 Marketing products such as hardware, anti-virus solutions, data storage, and training to
fulfil identified customer needs.
 Make sales presentations to existing/prospective customers, determine solution needs,
and present and sell appropriate services and materials.
 Support new and existing customers to ensure quality customer service is provided by
technicians and other customer facing personnel. This includes follow-up with customers
to ensure their satisfaction with solutions and technicians.
 Serve as a liaison between customers and appropriate company technicians to resolve
customer issues. Dispatch IT Technicians to customer sites after identifying and
prioritizing service needs.
 Maintain sales records, prepare sales reports and sales forecasts as needed.
 Customize multiple databases in Outlook to store and track call lists. Updating said
databases to maintain accuracy. Other software used include MS Office Products,
mHelpDesk, etc.
 Attend Career and Job Fairs to prequalify candidates for technical IT positions within our
office. Post open positions to online job boards, receive and review resumes, conduct
phone interviews to pre-qualify candidates for in office interviews and schedule in house
interviews.
September 2004 to September 2007 and July 2008 to July 2013
Contract Broker Agent
Liberty Express, Granite Falls, NC
In this capacity also, my persuasive communication, presentation and negotiation skills were
leveraged. Here also, my ability to develop productive relationships with customers, carriers and
staff resulted in an extensive and resourceful network.
Responsibilities included:
 Full cycle inside and outside sales efforts supplying companies with business solutions
and resources to move freight throughout the US, Canada and Mexico.
 Support new and existing customers to ensure quality customer service was provided by
all involved in the determined solution.
 Review rate bids and update as needed for existing customers.
 Develop customer base via cold calling, internet searches, and networking with existing
customers.
 Develop rate bids, contracts, licenses, and various paperwork as required by the
customer.
Education
Alamance Community College:
 Real Estate Classes completed
 Business Administration
Employment history prior to 2004 available upon request.
Consists of sales, IT recruiting, marketing, and retail management.
Professional and personal references are available upon request.
Thank you for your time and consideration. I look forward to discussing with you
as to how I can be a valuable asset to your company