STEPHEN SCANLON
582 East Front Street, Marietta PA 17547
(717) 426-2644 ● slscanlon@gmail.com
linkedin.com/in/stephenscanlon
http://scanlonthink.weebly.com
PROFILE
Energetic researcher, planner, evaluator, manager; a social scientist dedicated to civic and community
purposes. Brings innovative and interdisciplinary perspectives to a problem. My diverse network becomes
immediately available to new colleagues.
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Studies and influences the collaborative process; interacts well with a wide range of stakeholders.
Plans and carries out projects; distills, develops, and adapts information with a focus on outcomes.
EXPERIENCE
COMMONWEALTH OF PENNSYLVANIA, DEPARTMENT OF LABOR AND INDUSTRY,
UNEMPLOYMENT COMPENSATION, Lancaster, PA (December 2013 to Present)
Intermittent Intake Interviewer
 Interview claimants by telephone, conduct fact-finding, and identify issues that affect benefit eligibility.
 Operate PC and multiple programs to enter, retrieve, and modify records and process claims.
HELLAM TOWNSHIP, York, PA (August to December 2013)
Codes Enforcement Officer (¾ time):
 Zoning Department codes administration - standardized processes for code complaints.
 Drafted/edited ordinance updates and sections of the Comprehensive Plan.
CENTER FOR INDEPENDENT LIVING OF CENTRAL PENNSYLVANIA, Camp Hill, PA (2008 – 2013)
Evaluation and Quality Assurance Coordinator (2010 – March 2013):
Led program evaluations and quality assurance audits, improving client files (1,000+), program reporting,
and operational efficiencies. Drafted and edited administrative documents, including recertification with
Pennsylvania Association of Nonprofit Organizations (PANO) Standards for Excellence program and grant
applications. Survey research, which was singled out as noteworthy by Peer Reviewers in PANO application.
Managed agency staff training. Chaired Health and Safety Committee; achieved PA L&I Certification.
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Championed strategic and program planning for 8 Operations Department programs including outcome
logic model development and coaching.
Promoted networking, disability awareness, and capacity-building among community benefit
organizations through early leadership of the regional Enhancing Communities Lunch Series.
Initiated and coordinated a best practices quality assurance and program evaluation team among the 18
Pennsylvania Centers for Independent Living. Developed a common client satisfaction survey.
Regional Housing Coordinator (2008 - 2009):
Created information bridge for disability and aging-related information across housing and human services
professions in 7 south central Pennsylvania counties. Energetically engaged with county-based housing and
human services groups to break information silos and support local service collaborations.
Strengthened/created new meaningful collaborative energy across professional divide to improve
community-based outcomes for people with disabilities and elderly.
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Developed and promoted innovative educational resources that addressed information gaps among
professionals for use across Pennsylvania.
Achieved recognition for disability accommodation and accessibility awareness by regional landlord
association making disability-related themes part of monthly educational practice.
DELPHIA MANAGEMENT CORPORATION, York, PA (2007)
Property Manager:
Managed 59-unit tax-credit Housing Choice Voucher (Section 8) Single Room Occupancy apartment building.
Hired to troubleshoot and solve a legion of lease and tax-credit compliance problems and to address
dysfunctional social environment that prevailed in facility. Achieved significant progress on both fronts
Stephen Scanlon, p2.
during year-long tenure with facility achieving compliance shortly after my departure.
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Coached residents on improving personal record keeping and building financial credibility by moving
from an all cash economy. Advocated use of alternatives to tax refund anticipation loans.
SOUTH CENTRAL ASSEMBLY, Middletown, PA (2004 – 2009) (vol. 2010 – Present)
Administrative Coordinator (p/t 2007-present), Researcher and Housing Specialist (p/t 2004-2006):
Provide administrative support to 32-member Board of Directors of regional planning organization.
Conducted low/moderate-income housing related research including focus on predatory lending practices
ranging from victim research and counseling to agency and community educational outreach.
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Developed housing needs assessments providing direction for development and services in two counties.
Administered South Central region Keystone Opportunity Zone program for three years.
SCHOOL AND COMMUNITY THEATERHUB, Marietta, PA
Coordinator (volunteer) (2003 - 2013):
Founded and developed educational/community-centered theater arts organization of production and
education staff representing 130 theater programs. Act as liaison among school staff and regional arts and
humanities organizations to build relationships and provide opportunities for professional development.
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Published 10-year record of seasonal production calendars listing virtually every high school, college and
community theater production in the 8-county south central Pennsylvania region.
ADDITIONAL EXPERIENCE
Field Operations Supervisor, US Decennial Census
Hired, trained, supervised and instilled sense of mission for 7 field teams. Performed community relations
outreach. Carried out research to address record discrepancies including identifying, mapping, and adding a
missed block containing 30 housing units to the census record.
Property Management Coordinator, Boston University Property Management Department
Served as liaison to 131 department coordinators. Coordinated field work for university-wide movable
assets inventory. Led team that inventoried a newly acquired branch campus. Identified $2M of missed
depreciable assets resulting in changes in Purchasing Department practices.
COMMUNITY LEADERSHIP
Advisory Committee Member, United Way of Lancaster Financial Stability Council (2013)
Board Member/Volunteer Coordinator, Eastern Evaluation and Research Society (2013)
Peer Reviewer, Pennsylvania Association of Nonprofit Organizations Standards for Excellence (2013)
Board Member/Membership Committee chair, Housing Committee, and Mentoring Committee,
Capital Region Ex-Offender Support Coalition (2011 - Present)
Steering Committee/Development and Marketing Task Force chair and Project Task Force
Consortium for Measuring Success (2010 - Present)
In addition, I give energy to a variety of civic planning groups, nonprofit collaboratives, and arts initiatives.
EDUCATION
Master of Community & Regional Planning, Temple University, Harrisburg, PA, (core curriculum 9 credit hrs)
Master of Liberal Arts, Boston University, Boston, MA
Thesis: Spatial Segregation and Disparity in Lancaster, PA: 1960 - 2002
Geography Coursework, audited 7 undergraduate courses to support graduate study,
Millersville University, Millersville, PA
Paralegal Certificate (with Highest Distinction), Penn State University Extension, Lancaster, PA
Interned with Central Pennsylvania Legal Services, Lancaster, PA
Bachelor of Arts, Anthropology, McGill University, Montréal, Canada.