Antonio Tejada — User Experience Specialist
Kleindorfstrasse 12e, 8707 Uetikon am See, Switzerland
011-41-78-923-7730 • tooki@usa.net • tookitogo (AIM/Skype)
Eligible to work for any employer in the USA, Switzerland, and the E.U.
Objective
I want to work in a creative and empowered position in user experience or product
management where my user experience expertise, precision, writing skills, and
multidisciplinary approach is applied to provide transformational customer
experiences, resulting in superior customer satisfaction and loyalty.
Background Summary
Extensive experience in:
 User centered design and
user experience review
 Software localization
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Technical writing
Customer support
Professional Accomplishments
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Shipped fully localized version of user interface, documentation, website, and
marketing materials of a market-leading software application to permit
worldwide marketing.
Became go-to person for platform UX guideline compliance.
Collaborated on user interface design of marquee features for upcoming new
version of the application, which should drive sales of new version.
Resolved customer issues using best-in-class customer and technical
support at leading companies and for freelance clients.
Education
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University of Maryland, Baltimore County, Baltimore, MD, USA
Bachelor of Arts, Information Systems (minor Linguistics)
Magna Cum Laude
Employment
Swiss Academic Software GmbH, Zurich, Switzerland, 2009–2012
Software Consultant and Localization Manager
 Created full English localization of market-leading Windows reference
management application with over 100,000 paid users.
 Collaborated on design of major new features in upcoming version.
 Created and implemented house style for documentation and UI text.
 Provided world-class support to paid users.
Apple, Inc., Annapolis & Columbia, MD, USA, 2006–2008
Mac Specialist
 Delivered world-class customer service in sales resulting in hundreds
of thousands of dollars of annual revenue.
 Advanced from seasonal part-time to senior sales employee in
just a few months and remained a consistent high performer.
 Trained new staff to the same high level of customer service.
Early Career:
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Freelance On-Site Mac Support, Baltimore, MD, USA, 2002–2006
Mac Lab Support, Visual Arts Department, UMBC, Baltimore, MD, USA,
2004
On-site Mac Support Technician, Premier Mac Technologies,
Millersville, MD, USA, 2001–2002
Sales Consultant & Technician, Bethesda Computers & Networks,
Bethesda, MD, USA, 1999–2000
Sales Consultant, MacDiscount, Zurich, Switzerland, 1999
Forum Administrator (volunteer), MacNN Forums (http://forums.macnn.com),
1999–2006
Honors
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Phi Beta Kappa Society
Golden Key International Honour Society
Languages
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English (native)
German (fluent)
Spanish (conversational)
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French (basic)
Italian (basic)
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Digital imaging
Typography
Adobe Photoshop
Adobe Illustrator and InDesign
Adobe Dreamweaver
Computer hardware
Accessibility and ergonomics
Technical Skills
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Mac OS X (all versions)
iOS
Windows (7, Vista, XP)
HTML & CSS
Microsoft Visual Studio
Microsoft Office
Microsoft Project
OmniGraffle & Visio