ADELAIDE PATIENT PARTICIPATION GROUP (PPG)
MINUTES
Wed 18th Feb 2015
Present:
Hilary Lance (Chair)
Gordon (Gurbhajan) Meenn
Sheila Rossan
Carlie Newman
Margaret Bailey
David Williams (Practice Mgr)
Nicola Thomas (NT) (Practice staff)
Neville Ross
Vanda Renton
Vivienne Mckennel
Ann Eastman - observing
Item
Apologies
1. Minutes of the
meeting of 21st Jan
2015 & matters
arising
2. Issues from PPG
members – open
discussion to raise
and feedback.
Not in attendance:
Robert O'Toole
Carole Nolan
Michael Fletcher - Apologies
Marilyn Greenfield - Apologies
Dr Marcus Craven - Apologies
Penny Wesson - Apologies
Outcome
Action
 Minutes were agreed.
 Hilary advised that Muna had retired from the PPG
 Carry over action: Location and signposting of suggestion
box (Nicola/ Sheila/ Margaret)
 Patient survey was discussed briefly and David said that
this would be running over the next two weeks or so.
Hilary said it would also be distributed to the PRG (patient
reference group) by email.
 Hilary had raised with CPPEG the idea that forthcoming
meetings could be advertised in the local paper. This idea
was now with CPPEG
Resident parking outside Surgery
 Carlie raised the issue that the council should be
approached to provide some resident parking outside the
surgery for the use of patients. Hilary said she feared
normal (ie non patient) use of the spaces would occur. It
was agreed for Carlie to write a letter to the council and for
Dave to countersign. The letter should mention that the
issue had been raised in various patient group meetings.
Making PPG more representative
 Vanda raised the point that the PPG was not representative
of the practice patient profile. Whilst acknowledging it was
difficult, she felt that we should find ways to continue to
improve this.
 Hilary made the point that other PPGs had the same issue,
and it was now becoming accepted that the PPG should be
seen as patient advocates as you could never represent all.
 Many of the group contributed to a wide discussion, where
the main points raised were:
 It was engaging patients on specific issues that got
patients interested.
 Where there were specific questions we may need to
target specific patient groups
 The recent newsletter did ask patients to come
 To write to council
about resident
parking outside
surgery. (Carlie)
forward.
 It was agreed that we could use the baby group on a Wed
afternoon, where one of the PPG could volunteer to ask
the mothers what were their thoughts on the service and
then act as the patient advocate to feed these findings into
the PPG
 To be the volunteer
to talk to the
mothers at the baby
group (Shiela) (NB
Nicola to OK with
Susie the Health
visitor)
3. Open meeting 5th
May ideas.
To be finalised at the next meeting in March, the following
were put forward as potential ideas as the main theme for
the Open evening:
 Margaret: The effect that the Health and Social Care act
has had on General Practice (and the wider NHS)
 Gordon: The gap between health and social care and
where patients can fall in between.
 Vivienne: Talk on Alzheimer’s . A recent talk at the Royal
Free given by their lead in this area was very good.
 Vanda: How the referral process works (building on
Neville’s recent paper)
 David: How do we manage Long Term Conditions
 To consider and
finalise at next
meeting (All – plus
David to ask
Marcus)
4. Navigating the
NHS referral process.
 Neville tabled his paper on what the patient should expect
from the Royal Free
 Many of the group were complimentary on the clarity and
simplicity of the paper.
 All were asked to send any final comments to Neville in the
next 24hrs, after which a final version will be sent to for
publication.
 Hilary explained that David and Hilary would maintain this
outside the meeting, but share each month with the PPG.
 Hilary advised that CPPEG (Camden Public & Patient
Engagement Group) has had 2 operational group meetings
recently. If anyone wants to be kept informed of CPPEG
open meetings to let Hilary know and she will forward your
details to the meeting organiser. The last open meeting
asked for patient feedback on the NHS 111/ Out of Hours
service integration and Managing Long Term Conditions
 Hilary advised that there is another meeting on 23rd Feb
being organised by the CCG to gather patient input into the
NHS111 and Out of Hours tender process.
 It was noted that the next meeting of the North Alliance of
PPGs would be on 24th Feb.
 Nicola provided a feedback from Peter Sibson that after
their work the website was looking a lot tidier.
 Vanda asked how many there were on the PRG (patient
reference group), which Hilary said there were 24. Vanda
asked for a reference about the PRG to be put on the
website.
 Finalise the
“Navigating the NHS
referral process
paper” (Neville)
 Add to leaflets by
PPG notice board
(Nicola)
7. Action log – to
note.
8. Reports of
external/ other
meetings – brief
report back.
9. AOB / Q&A.
Next Meetings:
Mar
April (evening)
Wed 18/03/2015 - 12:00-1:00pm
Tues 21/04/2015 – 6:30 – 8:00pm
 To put a reference to
the PRG on the
practice website
(Nicola)
1hr (Sheila/Penny apologies)
1.5 hrs (Carlie/Penny apologies)
(NB: not change in date – was 14th)
May (open eve)
Tues 05/05/2015 – 7:00 – 8:30pm
May Open evening