JOB TITLE:
Operations Coordinator
JOB AREA:
Service Delivery
DEPARTMENT:
Operations
SECTION:
SAGE Operations Unit
IMMEDIATE
Head PMU
SUPERVISOR:
SALARY SCALE:
SUPERVISES:
Senior Programme Officer Operations, Senior Programme Officer Capacity Building, SPO MIS
WORKS CLOSELY WITH THE FOLLOWING OFFICERS:
Head ESP PMU, SAGE Technical Officers, M & E, Learning and Reporting Coordinator, Administration
and HR Coordinator, Policy and Advocacy Coordinator, Social Protection Fund Manager (SPFM)
MAIN PURPOSE
Offer overall leadership to the program operations and ensure smooth implementation and coordination
of the delivery model of Senior citizens grants in a timely, regular, predictable and accurate manner.
Duties and Responsibilities include:
1. Coordinate and oversee delivery of the Direct Income Support (DIS) programs through conducting
regular field visits to implementing Districts.
2. Plan and manage the DIS scheme operations through the development of annual work plans and
regularly reviewing the business processes to manage operational risks.
3. Prepare internal annual management plans, staffing plans for the SAGE unit, specifying quarterly
targets, responsibilities, expected results, associated activities and the timing of their implementation.
4. Prepare and continuously review the SAGE Regional annual budgets and ensure the implementation of
financial management procedures.
5. Support the SPFM in the compilation of detailed TORs, and contracts for sourcing implementation
providers.
6. Monitor the performance of the regional technical support units and payment service provider.
7. Manage partnerships with district local governments through operationalizing MoUs between the PMU
and District authorities.
8. Manage contracted implementation providers and cooperating partners at the regional level and
ensure timely deliverables of the contracted technical assistance.
9. Ensure capacity building of local governments is delivered through technical training in liaison with
the SPO Capacity building;
10. Collaborate with URSB, NIRA, EC UBOS to build a reliable and comprehensive data base for program
targeting.
11. Review and approve requisitions for SAGE related logistics and procurement.
12. Conduct monthly planning and review meetings, agree monthly work plans and monitor performance
output against agreed plans and targets.
13. Supervise the SPO MIS to ensure timely and accurate capture of household data and timely
disbursement of cash transfers to beneficiaries
14. Prepare monthly, quarterly progress reports and lead in preparing the operational component of the
SAGE annual report.
15. Performance management of all the direct reports and ensure targets are agreed for specific
performance periods.
KEY RESULTS AREAS
1. Achievement of Work Plan results and targets.
2. Performance of the Operations team in achieving expected results and targets.
3. Timeliness and quality of reporting (monthly, quarterly, and annual reports).
4. Degree of budget variance on work activities for the overall programme.
5.
6.
Performance will also be monitored through an annual appraisal system. The appraisal of the
Operations Coordinator will be conducted by the Deputy Head of PMU
Overall good program performance.
Education Requirements
An Honours degree in a Business, Management and Social sciences and Masters in a relevant field. A Post
graduate qualification in Project Monitoring and evaluation or financial management will be an added
advantage.
Competences
 Excellent management and communication skills
 Coordination ,planning and Supervisory skills
 Strong analytical skills and understanding of systems, processes and controls in fiduciary
management
 Ability to investigate, analyse and report relevant information
 Ability to identify and participate in the resolution of issues/problems
 Ability to establish and maintain effective partnerships and working relationships in a multi-cultural
environment
 Computer literacy (MS office applications).
Work Experience: A minimum of 8 years’ experience in community programing or development.
Experience of working with governments, non-governmental organizations and/or research institutions,
in Uganda. Knowledge in managing cash transfer programs will be preferred