Event Notification Service (ENS)
Health Plan Onboarding Checklist
Contact Information
Participant Site:
Date:
Main Point of Contact:
Phone:
Email:
How Does ENS Work?
The Event Notification Service (ENS) is a system provided by the Florida HIE to notify health plans when
one of their members has an encounter at any of the Florida participating hospitals. The Florida ENS
receives notifications from participating hospitals on inpatient and Emergency Department discharges.
Through ENS, the Florida HIE is able to send notifications of these hospital events to health plans for
tracking all or a subset of their member population. These notifications include information such as
primary complaints and members’ current contact information. Subscription prices for ENS participants
can be found in the Florida HIE Price List.
Registration Requirements
There are three main steps to complete ENS registration:
1. Submit an executed ENS Subscription Agreement (request a Harris pre-signed copy if one has
not been provided)
2. Complete this Onboarding Checklist indicating your alerting preferences
3. Provide the input member list that your organization would like to track
Please review each component below and indicate your organization’s preferences.
Note: Changes in alerting preferences can be accommodated should these be necessary. Please
request changes by email to FLHII@ahca.myflorida.com.
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Input Member List
The Florida HIE needs to receive an initial upload of all members for whom the participant is interested
in receiving alerts. Please use this file as a guide for submitting your member panel:
FL HIE ENS Member
Input Sheet - final.xlsx
Following the initial upload, updates to the member list must be submitted to the Florida HIE on a
monthly basis to ensure inclusion of active members only. Examples of updates to the member list
include the addition of new members, removal of members with whom the ENS recipient no longer has
an authorized relationship, and updating member demographics.
Updates can be complete overwrites of the previous panel or a panel that reflects only additions,
deletions, and updates to the previous panel. Please use the Member Input Sheet (provided above) to
submit the monthly updates. Receipt of the monthly member updates is a requirement to continue
receiving alerts.
Events and Alerting Frequencies
The ENS receives emergency department and inpatient discharges from all participating hospitals, and in
addition, receives emergency department and inpatient admits from some participating hospitals.
Unless indicated below, you will be sent all alerts pertaining to each event type available.
Exception requested as specified: ______________________________________________________
Your organization wishes to receive alerts at the following frequency (choose one below):



____Multiple ongoing deliveries as individual secure e-mails (delivered within 15 minutes of
availability)
____Once a day as a spreadsheet attached to a secure email (delivered at 6am)
____Twice a day as a spreadsheet attached to a secure email (delivered at 6am and 1pm)
Please see the appendix (last page) for examples of the difference between secure e-mail and
spreadsheet notifications.
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Receiving Alerts
The Florida HIE will deliver ENS alerts to subscribers via the Florida HIE’s Direct Messaging (DM) service
or you may elect to receive alerts by Secure File Transfer Protocol (SFTP) (indicate choice below).


____ Direct Messaging for alert delivery
____ SFTP for alert delivery
o ____ Use ENS site
o ____ Other available site (describe) _________________________________________
DM is a secure, encrypted messaging system that is analogous to email but can be used to exchange
protected health information. Each subscribing health plan will receive two DM mailboxes without
charge that can be used for receiving alerts and/or sending member lists. See below for how to obtain
a DM mailbox.
Message Content
A standard Florida HIE ENS alert message includes the following elements:
 Name
 Date of Event
 Gender
 Type of event (Emergency Admit,
Inpatient Discharge)
 Address
 Admit Reason
 Date of Birth
 PCP (If provided on the member input
 Phone Number
form)
 Practice MRN
 Specific practice site (if provided on the
 Hospital Name
member input form)
 Hospital MRN
Submitting Paperwork
In order to complete registration for the Florida HIE’s ENS product, please submit the following
paperwork in the following fashion:
1. If you have not already done so, provide the signed ENS subscription agreement by sending to
the attention of Joy Styrcula at FLHII@ahca.myflorida.com.
2. Send the completed ENS Onboarding Checklist (excluding member list) to
FLHII@ahca.myflorida.com.
3. Contact FLHII@ahca.myflorida.com (attention Gigi Cowart) to obtain the DM voucher code to
enable registration. Once you have registered, provide the DM address to Ms. Cowart.
4. Send the ENS Member Input Form via your DM account to ENS.Admin@Ai.fl-HIE.net.
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5. Please coordinate with your business office and Ms. Cowart to initiate the quarterly billing
process. Upon receipt of payment, services will start and you will begin receiving alerts.
Appendix
Email Style Notification
JOE FLORIDA EMERGENCY DISCHARGE
Patient Information
Facility Information
Patient Name: Joe Florida
Gender: M
DOB: 1974-03-21
Address: 9999 Main St. City, FL 99999
Home Phone: 999-999-9999
Cell Phone: 999-999-9999
Work Phone: 999-999-9999
PCP: Dr. Physician, MD
Site: Health Plan ABC
Hospital Name: Regional Hospital
Hospital MRN: 999999
Event: Emergency Discharge
Event Time: May 5 2014 8:27PM
Admit Reason: Right Hand Injury
Spreadsheet Style Notification
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