60 Struck Court,
Cambridge, Ontario, N1R 8L2
519 622 4445
www.exactEarth.com
Position Title: Vice President, Operations and Engineering
Reporting to the President of ExactEarth, the Vice President of Operations and Engineering will
be responsible for the management of all aspects of the organization’s operating infrastructure
and engineering functions. The primary accountability is to ensure that the company’s technical
infrastructure, operations facilities and staff provide our customers with services and products
consistent with promises made to customers.
The VP will align the technology strategy and tactics with the exactEarth business strategy and
be responsible for guiding the infrastructure design, deployment and operations. The VP
Operations and Engineering will develop and implement technology initiatives within the
organization and via alliances with third parties where appropriate.
In this role the VP of Operations and Engineering will be responsible for:
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Coordination with satellite prime contractors to design, build and launch space based
assets
Earth station design and deployment in conjunction with key providers in Asia, Europe
and the U.K.
Operations of company owned earth stations
Design, deployment and operations of the Data Processing and Operations Centers.
Supplier contract negotiations and management
Development and implementation of operating processes and procedures
Planning, staffing and management of the engineering and operations support functions
for satellite, earth station, network, data centre and corporate operations
Ensuring that all designs and implementations are compatible and meet end to end
performance requirements
Developing technology and system roadmaps
Key operating functions to be established and managed include:
Earth Station Infrastructure: designing, deploying, management and monitoring of earth
station infrastructure to support satellite operations.
60 Struck Court,
Cambridge, Ontario, N1R 8L2
519 622 4445
www.exactEarth.com
Network Infrastructure: deploying and monitoring links between Earth Stations, data centres,
operating centres and customers; monitoring and managing communication links, tracking
network performance and monitoring, assessing and mitigating potential threats.
Satellite Infrastructure: in conjunction with prime and other satellite operators, design, launch,
operations, monitoring and managing satellite constellations, tracking constellation
performance and monitoring, assessing and mitigating potential threats.
Data Processing and Database Operations: design, deployment, operations, monitoring and
maintaining quality of exactEarth data processing and data at the Operations Centre.
Customer Operations: monitoring and managing customer accesses applications, responding to
support requests and auditing and monitoring security of customer data access.
Corporate operations: ensuring that supporting corporate IT infrastructure is deployed and
functional.
The VP will:
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Participate as a member of the senior management team in the governance processes
of the organization’s architecture, telecommunications, networks, programming, media,
and desktops.
Develop and lead the engineering and operations team.
Develop and communicate business/technology alignment plans to executive team,
staff, partners, customers, and stakeholders.
Direct development and execution of an enterprise-wide disaster recovery and business
continuity plan.
Develop business case justifications and cost/benefit analyses for technology spending
and initiatives.
Conduct research and engage training programs to keep the team up-to-date and
knowledgeable in regards to industry trends and emerging technologies and
applications in anticipation of new business processes and system alterations.
Develop and lead continuous improvement programs to enhance customer satisfaction
and organization competitiveness.
Develop and manage customer support programs and systems.
Develop, track, and control the technical services annual operating and capital budgets
for purchasing, staffing, and operations.
60 Struck Court,
Cambridge, Ontario, N1R 8L2
519 622 4445
www.exactEarth.com
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Supervise recruitment, development, retention, and organization of all technical staff in
accordance with corporate budgetary objectives and personnel policies.
Ensure continuous delivery of technical services through oversight of service level
agreements with end users and monitoring of systems, programs, and equipment
performance.
Ensure equipment and software operation adheres to applicable laws and regulations.
Where necessary, oversee and develop patenting of intellectual property, inventions,
and business processes.
Formal Education & Certification
University degree in the field of computer science, applied engineering, physics or similar
technical field. Master’s or PhD. degree in one these fields preferred.
Knowledge & Experience
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Thorough understanding of satellite based Automatic Identification System (AIS)
technologies
Fifteen years’ experience managing and/or directing technological operations.
Five to ten years experience working in the Satellite Data services industry.
International business experience with both suppliers and customers.
Experience in strategic technology planning, execution, and policy development.
Excellent knowledge of technology environments, including telecommunications,
networks, programming, systems engineering, and rapid development regimes.
Solid understanding of computer systems characteristics, features, and integration
capabilities.
Extensive knowledge of data processing, hardware platforms, enterprise software
applications, and outsourced systems.
Technical experience with systems networking, databases, and user support.
Excellent relationship management skills with customers, suppliers and partners
Ability to explain technology challenges and opportunities to lay persons
Exposure to business theory, business processes, management, budgeting, and business
office operations.
Excellent understanding of project management principles.
Proven experience in planning, organization, and development.
Demonstrated ability to understand business needs and to apply technology solutions.
60 Struck Court,
Cambridge, Ontario, N1R 8L2
519 622 4445
www.exactEarth.com
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In-depth knowledge of applicable laws and regulations as they relate to technology
issues.
Personal Attributes
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Proven leadership ability.
Thinks system-wide and globally about problems and potential solutions from a
customer perspective
Demonstrates ethical behavior in all interactions
Ensures that the highest ethical standards are practiced throughout his/her organization
Thrives in ambiguous situations
Invests in learning about future needs and anticipates future opportunities
Inspires people to achieve the highest level of customer satisfaction
Understands competitive and alternative options available to customers
Communicates a positive “can-do” sense of urgency toward getting the job done.
Successfully eliminates waste and unneeded costs
Builds effective partnerships across the company
Creates and communicates clear vision of excellence to the team
Effectively involves people in decision-making
Develops effective strategies to achieve the organizations vision
Clearly identifies priorities and maintains focus
Both innovates and develops innovation in his/her team
Consistently treats people with respect
Provides effective development and coaching
Ability to articulate ideas to both technical and non-technical audiences.
Superior analytical, evaluative, and problem-solving abilities.
Exceptional service orientation.
Salary Range:
$175,000 to $210,000
Benefits:
Medical, Dental, Bonus, Long and Short term disability, RRSP, Life
Insurance and other benefits.
Location:
Cambridge Ontario
Contact information: PLEASE SEND ALL RESUMES TO: human.resources@exactearth.com