Position Description
Title:
Services Librarian
HEW Level:
Faculty/Office:
University Library
Position Number:
Department/Team:
Library Services
Last Updated By:
Position Purpose:
To provide information and related services for Library Clients
ORGANISATIONAL CONTEXT
The University Library provides high quality, client centered services,
information resources and learning spaces that support world-class
research and research enhanced teaching. The Library contributes to
the development of graduate capabilities, research capacity, teaching
excellence and community engagement in partnership with academics
and other University service providers.
The Library Services Department is responsible for the provision of
information and research services, information skills development as
well as access to the collection for the Library clients.
5
Date:
Grazyna Tydda
12 October 2012
ORGANISATION CHART
Associate University
Librarian, Services
Library Services
Manager
Library Services
Coordinator
Services Librarian
Library Services
Officer
Library Discipline Group
Leader
Research Librarian
Services Librarian
Library Services
Assistant
Library Shelver
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KEY ACCOUNTABILITIES
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Assess and evaluate client information and resource needs.
Respond to, refer and/or escalate queries from clients.
Contribute to the development and evaluation of collections
relevant to clients’ needs.
Identify and report on key trends or issues and opportunities for
improving the Library’s services.
Contribute to the development and implementation of programs,
products and services to meet identified information and training
needs.
Contribute to the planning and development of services for the
designated client group.
Identify and address or escalate potential issues and problems
relating to the Library’s services, systems and processes.
Comply with relevant EEO and WHS regulations.
Perform any other duties as required and as appropriate for the
incumbent’s level of competence.
POSITION SCOPE
Number of Faculty/Office Staff:
140
Number of Department/Team Staff:
50
Number of Programs/Courses:
N/A
Reports to:
Library Service Coordinatoror Library
Discipline Group Leader.
Positions Reporting to:
N/A
Key Clients:
All staff, students and members of the
public.
Relationships:
Other Library teams
Budget Responsibility:
N/A
Role-Specific Conditions:
Will work as part of a client oriented team
and may work as part of a discipline team.
Shift work willbe required.
Judgement, Independence & Problem
Solving:
Library/Services Librarian V.1.0
The incumbent uses their knowledge and
experience to identify and implement
solutions to problems within the scope of
established faculty/office and/or University
systems, processes and procedures.
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CAPABILITY FRAMEWORK
Capability Frameworks describe the behaviours, skills, attributes and experience required to successfully perform a position or group of similar positions.
COMPETENCIESClusters of behaviours required for successful performance.
ATTRIBUTESPersonal qualities related tosuccessful performance.
Planning and Execution: Managing time and resources to complete tasks
and achieve objectives.
Flexibility: Responding effectively to unexpected or changing circumstances.
Quality Focus: Ensuring accuracy and quality when completing tasks.
Reliability: Meeting commitments and responsibilities
Change Focus: Adapting to new situations and dealing with change
Continuous Learning: Building and expanding skills, knowledge and
experience.
Communication: Effectively grasping and conveying ideas and concepts to
others.
Initiative: Taking action, on own accord, to address problems and prevent
them from reoccurring.
Service Focus: Making students, staff, key contacts and their needs a
priority.
Interpersonal Impact: Making a positive impression on others in a range of
interpersonal contexts.
Relationship Management: Establishing effective working relationships with
others.
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FUNDAMENTAL KNOWLEDGETechnical and/or professional skills and
EXPERIENCEPractical experiences and exposure to specific environments or
information needed from day one for successful performance.
activities related to successful performance.
Degree or equivalent experience in library, information science or related
discipline.
Working in a library or similar environment.
Computer skills including proficiency with office software and online
information resources.
Working in a complex customer service environment.
Initiating and implementing a client related service improvement.
Knowledge of research tools and resources.
Knowledge of information literacy principles.
Understanding of reference interview principles.
ROLE-SPECIFIC KNOWLEDGETechnical and/or professional skills and knowledge
to be developed within the first three to six months for successful performance.
Knowledge of the Library’s functions and structure.
Knowledge of the Library’s policies, systems, processes and procedures.
Understanding of the higher education sector.
Understanding of the University’s e-learning environment.
Knowledge of the University’s support services and referral procedures.
Knowledge of the work health and safety requirements related to the role and
working environment.
ORGANISATIONAL KNOWLEDGEOrganisational and/or professional skills and
information to be developed within the first three to six months for successful
performance.
Understanding of how University policies, systems, processes
procedures are applied at the faculty/office level.
and
Understanding of what other areas of the University do and how they interact
with the faculty/office.
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