UMHS Leadership Competency Toolkit
Rev. 11/2013
Please use this document in addition to the Developmental Opportunity Guide to determine what developmental methods would be appropriate for employee. The
resources are based upon specific competencies that the University of Michigan Health System deemed to be of great importance for the organization.
Note: In order to use the hyperlinks in this document simply hold ‘Ctrl’ and click on link
Competency
Domain
Resources for Skill Development
Mission
Classroom Training
Books
Articles
Skills
 Creates Value for
The Diverse
Communities We
Serve
 Creates a Shared
Vision
 Leads Innovation
and Change
 Foundations for
Successful Leadership
 Crucial
Confrontations: Tools
for Resolving Broken
Promises, Violated
Expectations, and Bad
Behavior by Kerry
Patterson, Joseph
Grenny, Ron McMillan
 The New Art of
Managing People by
Phil Hunsanker and
Tony Alessandra
 The OZ Principle:
Getting Results
Through Individual
and Organizational
Accountability by R.
Connors, T. Smith
and C. Hickman
 FutureThink: How
to Think Clearly in a
Time of Change by
Edie Weiner and
Arnold Brown

 Creating
Accountability
 Tips for Coaching
Someone to Leverage
Strengths in Goal
Alignment

Mentoring/
Coaching
Videos
 Taking Charge of
Change (video can be
obtained from the
Human Resources
Library by contacting
Charmaine Ward at
647-1911)
 Service Excellence:
Creating the Ideal
Patient Care
Experience. UMHS
Service Excellence
Department

Additional
Resources

Competency
Domain
Resources for Skill Development
Execution
Classroom Training
Books
Articles
Videos
Skills
 Achieves Results
 Solves Problems
 Aligns Culture
 Masters Leadership
Series
 Lean Healthcare
Course
 Lean Thinkers Series
 T
h
i
n
k
s
 Good to Great: Why
Some Companies
Make the Leap… and
Others Don’t by Jim
Collins
 Conquering
Complexity in Your
Business: How WalMart, Toyota, and
Other Top Companies
Are Breaking Through
the Ceiling on Profits
and Growth by
Michael George and
Stephen Wilson
 Innovation that Fits:
Moving Beyond the
Fads to Choose the
RIGHT Innovation
Strategy for Your
Business by Michael
Lord, J. Donald
deBethizy, and Jeffrey
Wager
 Clausewitz on
Strategy: Inspiration
and Insight from a
Master Strategist by
Tiha von Ghyczy and
Christopher Bassford
 Why Most Things
Fail: Evolution,
Extinction, and
Economics by Paul
Ormerod
 Lean Thinking:
Banish Waste and
Create Wealth in Your
Corporation by James
P. Womack and Daniel
 Using a
Competency-Based
Approach: Linking
Core Competencies to
your Business Strategy
 Personal Tips for
Improving in Strategic
Thinking
 Lean Multimedia
Library
 Lean
Implementation
Teams: Lean in Daily
Work Model
 Who Moved My
Cheese (audio can be
obtained from the
Human Resources
Library by contacting
Charmaine Ward at
647-1911)
S
y
s
t
e
m
i
c
a
l
l
y
Mentoring/
Coaching
 Lean Healthcare
Teaching Tools
Additional
Resources
 Michigan Quality
System (MQS)
 Lean Enterprise
Institute
T. Jones
 The Machine That
Changed the World:
The Story of Lean
Production – How
Japan’s Secret
Weapon in the Global
Auto Wars Will
Revolutionize
Western Industry by
James P. Womack,
Daniel T. Jones and
Daniel Roos
 Measure of a
Leader: The
Legendary Leadership
Formula for Producing
Exceptional
Performers and
Outstanding Results
by Aubrey C. Daniels
and James E. Daniels
 Learning to See:
Value-stream
Mapping to Create
Value and Eliminate
MUDA by Mike
Rother and John
Shook
 The Kaizen Express
by Toshiko Narusawa
and John Shook
 Toyota Way by
Jeffrey Liker
Competency Domain
People
Skills
 Fosters and Promotes
Diverse Teams
 Collaborates and
Builds Inclusive
Relationships
 Coaches and Develops
Others
Resources for Skill Development
Classroom Training
 Leadership
Development
 Foundations for
Successful
Leadership
HRD Courses
 Conflict
Management &
 Negotiation
C
o
 Communication
&
m
Listening
m
 Team
u
Development
&
n
Dynamics
i
c
a
t
e
s
w
i
t
h
I
m
p
a
c
t
Books
Articles
Videos
 Crucial
Conversations: Tools
for Talking When
Stakes are High by
Kerry Patterson,
Joseph Grenny, Ron
McMillan, Al Switzler
 Influence Without
Authority: How to
Lead People Who
Don’t Report to You
by Allan R. Cohen &
David L. Bradford
 Managers as
mentors: Building
partnerships for
learning by C.R. Bell
(pg 121)
 Grow Your Own
Leaders: How to
identify, develop,
and retain leadership
talent by W.C.
Byham
 The X-Factor:
Getting
extraordinary results
from ordinary people
by R.R. Reck
 Leading in Tough
Times: The
manager’s guide to
responsibility, trust
and motivation by
R.S. Deems
 The 21 Irrefutable
Laws of Leadership:
Follow Them and
People Will Follow
You by John C.
Maxwell
 So Smart, But…
 Want to Influence
Others? Ask for Help
 Mastering My
Stories
 Respect is a TwoWay Street
 Assumptions and
Intent
 Trust-The Core of a
Team, Patrick
Lencioni Part 1
Trust - The Core of a
Team, Patrick
Lencioni Part 2
 Creating
Teamwork (video
can be obtained
from the Human
Resources Library by
contacting
Charmaine Ward at
647-1911)
 Running With the
Big Dogs: How to
Make HR a Strategic
Player (video can be
obtained from the
Human Resources
Library by contacting
Charmaine Ward at
647-1911)

Mentoring/
Coaching
 Leadership
Mentoring Resources
 Leadership
Mentoring Contract
 How to Get the
Mentoring You
Want: A Guide for
Graduate Students at
a Diverse University,
Rackham School of
Graduate Studies
 How to Mentor
Graduate Students:
A guide for Faculty,
Rackham Graduate
School
Additional
Resources
 Diversity
Network:
www.med.umic
h.edu/diversity
 Diversity
Internal
Representatives
: They attend
quarterly
meetings to
network, share
best practices
and advise
regarding
diversity topics
and issues.
Contact Veretta
Nix, OE&D
Director at 9365908 or
vnix@umich.ed
u
How Intelligent
People Lose
Credibility – and How
They Can Get It Back
by Allen N. Weiner
 Leadership and the
Sexes: Using Gender
Science to Create
Success in Business
by Michael Gurian
and Barbara Annis
 Grown Up Digital:
How the Net
Generation is
Changing Our World
by Don Tapscott
 The 360° Leader:
Developing Your
Influence from
Anywhere in the
Organization by
John C. Maxwell
 Overcoming the
Five Dysfunctions of
a Team: A Field
Guide for Leaders,
Managers, and
Facilitators by Patrick
Lencioni

Competency Domain
Self
Skills
 Adapts
 Acts with Courage and
Confidence
 Communicates
Resources for Skill Development
Classroom Training
 UMHS Problem
Solving Course
 HRD- Conflict
Management and
Negotiation
 HRDCommunication &
Listening
Books
 Know What You
Don’t Know: How
Great Leaders
Prevent Problems
Before They Happen
by Michael A.
Roberto
 Judgment: How
Winning Leaders
Make Great Calls by
Noel M. Tichy and
Warren G. Bennis
 The 360° Leader:
Developing Your
Influence from
Anywhere in the
Organization by John
C. Maxwell
Articles

Mentoring/
Coaching
Videos
 Self-Discipline and
Emotional Control:
How to Stay Calm
and Productive
Under Pressure,
Volume 1 (video can
be obtained from the
Human Resources
Library by contacting
Charmaine Ward at
647-1911)
 Self-Discipline and
Emotional Control:
How to Stay Calm
and Productive
Under Pressure,
Volume 2 (video can
be obtained from the
Human Resources
Library by contacting
Charmaine Ward at
647-1911)
 Dealing With
Conflict and
Confrontation,
Volumes 1, 2, and 3
(video can be
obtained from the
Human Resources
Library by contacting
Charmaine Ward at
647-1911)
 Dealing With
Conflict: Healthcare
version and nonhealthcare version
available (video can
be obtained from the
Human Resources
Library by contacting

Additional
Resources

Charmaine Ward at
647-1911)
 Managing stress
(video can be
obtained from the
Human Resources
Library by contacting
Charmaine Ward at
647-1911)