Office Guide to Booking Travel
Office Contact Information:
Agent Reservations: 800-359-7449
From outside US:
617-391-5487
Fax:
781-935-7476
Executive Code:
GQ00(George-Queen-Zero-Zero)
Hours of Operation: Mon-Fri 830a-6pm ET
Travel Consultants:
Stephanie D’Ambrosio
Karen Dyer
Valerie Rossetti
stephanie.d’ambrosio@corp.fcm.travel
karen.dyer@corp.fcm.travel
valerie.rossetti@corp.fcm.travel
Office Management:
Grace Currao - Team Leader
grace.currao@corp.fcm.travel
Office Email:
lowellcorp@corp.fcm.travel
Emergency Assistance:
Phone: 800-359-7449 and press prompt 1. Use only if you need assistance outside of regular office hours.
Please identify yourself by name company and the Executive code listed on your itinerary. *Please note that
there is a $20.00 fee for this emergency service, therefore please utilize it only when absolutely necessary.
When Booking Travel:
Please follow this sequence:
1. Identify yourself, company, and any required billing code(s) and the name(s) of the traveler(s).
2.
3.
4.
5.
6.
7.
Date of travel and travel destination.
If known, specify flights. If dates and times are flexible, we will suggest options to take advantage of lower fares.
Otherwise, if possible, we shall adhere to specific dates, hours and flights requested by the traveler.
When advised that a ticket is non-refundable, please be aware that a penalty will apply if travel changes occur
after the ticket and boarding passes have been issued.
Seat assignments will be done ahead of time whenever possible. Please indicate if two or more people are
traveling together.
When booking international travel, we will provide entry requirements and visa information. Please make
international reservations as far in advance as possible. Please be prepared to provide your passport number
and expiration date.
Please provide the traveler’s name EXACTLY AS IT APPEARS ON THE PHOTO ID they will present at the
airport (including middle name/initial if it appears on the ID), date of birth, current cell phone number (or best
contact phone if no cell), email address and also the name and phone number of the person making the
reservation.
Hotel Reservations:
Please state room category and location preferred (near airport or which section of the city the traveler is visiting).
Guaranteed Reservations – Cancellation policies vary by property and range from 72 hours prior to 4:00pm day of
arrival. Please consult your itinerary for the exact policy.
Negotiated Rates - Whenever possible, we shall procure the negotiated rates at those hotels frequently visited.
Car Rental Reservations:
Car rental companies require exact pick-up and drop-off details.
Chauffeured Transportation:
We would be happy to book your chauffeured transportation reservation(s) for you. While we will be happy to book
with your preferred vendor, FCm also has a substantial discount program with CTS/Carey.
UPON RECEIPT OF ITINERARY/TICKET, PLEASE VERIFY THAT INFORMATION IS CORRECT AND
ADVISE ANY DISCREPANIES IMMEDIATELY TO YOUR TRAVEL CONSULTANT.