AREAS OF EXPERTISE
Kristian Watson
Programming Languages
VB.NET
Java
Computing Graduate
Web Development
HTML
CSS
PHP
JavaScript
Software
Windows Server 2008
Safecom Print Server
Active Directory
RSA Remote Access Server
RSA Soft tokens
Windows XP, Vista, 7, 8
Mac OSX
Networking
CCNA Certified;
Programming Cisco routers and
switches
Cabling LANs
Subnet Calculation
Setting up ad-hoc, peer-to-peer &
client/server networks.
Hardware
Building & maintaining computer
systems
RSA Remote Access Hard Tokens
ACHIEVEMENTS
Holder of CCNA qualification
Full SC Clearance
Full clean drivers license
Runner up at national St. Johns
ambulance first aid competition
PERSONAL DETAILS
Kristian Watson
63 Wood Vue,
Spennymoor,
Co Durham,
DL16 6RG
T: 01388 816062
M: 07951095689
E: kristian.watson2012@gmail.com
PERSONAL SUMMARY
A capable and committed computing graduate aspiring towards a rewarding
career in the Information Technology sector. Highly focused with a
comprehensive knowledge spanning across various areas of computing;
including both software and hardware technologies. Possessing a proven track
record to create innovative solutions and to apply knowledge to any problem
effectively.
Very eager to learn with easy going personality, something which can be
supported by both work colleagues and managers. Currently seeking an entry
level position with an employer that would allow progression and development.
ACADEMIC QUALIFICATIONS
Applied Computing, BSc (Hons)
Northumbria University 2011-2012
Foundation Degree in Computing and Networking & CCNA Exploration
CCNA Qualification
New College Durham 2009-2011
City and Guilds Level 3 Advanced Diploma in System Support
BTEC National Certificate in ICT System Support Level 3
Bishop Auckland College 2007-2009
GCSE Awards
Applied ICT (Double Award) (BB), English Literature (B), English Language (B),
Mathematics (C), Graphic Products (C), German (C), Religious Studies (C),
Science (Core) (C), Science (General) (C)
Tudhoe Grange comprehensive School 2002-2007
EMPLOYMENT HISTORY
A&O Hardware Dispatcher (October 2013 – Present)
Hewlett Packard Enterprise – Peterlee
After 8 months as a first line support agent I was promoted to an A&O hardware
dispatcher where my main duties and responsibilities include auditing cases and
ensuring that the correct information and troubleshooting is present, acting as a
liaison between the help desk and on-site engineers, acquiring and updating
cases to ensure they stay within the SLA and advising on where more
troubleshooting could be performed.
First Line Support Agent (March 2013 – October 2013)
Hewlett Packard Enterprise - Peterlee
As part of a busy service desk I was responsible for being the first point of
contact for users for both on a hardware and software issues. The role required
me to think logically, clearly and push my problem solving skills to their limit.
During my time at HP I have managed to communicate several new fixes and
procedures to the desk, many of which I was commended by management for.
ONLINE PORTFOLIO
www.kristianwatson.co.uk
REFERENCES
Available on request
After my first month I exceeded my expected performance targets; the quality
of my call handling and case management averaged between 90-100% and I was
3 minutes higher on my average call handling time than expected. This proved
that I excelled in communicating technical information effectively and when
logging jobs via the service management software I was also able to
demonstrate my technical writing skills.
The role allowed me gain experience using Active Directory, Microsoft Server
2008, Safecom Administrator, Citrix and Secure VPN and in May 2013 was
awarded employee of the month.
Barman and Door Supervisor (August 2009 – December 2013)
Quinns Inn - Spennymoor
As an employee of a small family run public house I have been given many
responsibilities and have gained enough trust to work shifts alone, secure the
premises, take deliveries and to have access to the safe. I have also had much
experience dealing with difficult customers as a result of inebriation, which I feel
strengthens my communication and people skills. I have initiated various ICT
projects within the pub over the past 4 years, which include placing the business
on a range of social networking websites. Most prominently in September 2013 I
was contracted to create a professional website for the business which is
currently under construction.
As of December 2013 I decided to leave the Quinns Inn to focus solely on IT
related employment, I felt that I had gone as far as I could go within the
company and wanted to concentrate my time more on personal and
professional development in the IT sector.
Systems Administrator, Work Placement (January 2011 – May 2011)
Andel IWS - Bishop Auckland
During my placement I was responsible for maintaining a small office of
computers and ICT equipment. I also led a project which established weaknesses
in the current ICT systems and recommended a range of hardware and software
solutions. A full cost analysis was provided and results presented management. I
feel this demonstrates my ability to use analytical, communication and
presenting skills and also gave me a greater sense of responsibility.
MISCELLANEOUS
Presentation: Much experience of presenting with the production of supporting
material including reports and slide-sets.
Organisation: Effective at time management and prioritising tasks to achieve
deadlines
Communication: Good team player. Solid leadership qualities and
communicational skills
Sports: Member of Rock Antics Rock Climbing Centre and the local gym, I play
tennis regularly and I previously attended taekwondo and football classes
Music: I play the following musical instruments to a high standard: drums,
electric and acoustic guitar and bass.