Vacancy, Job Seeker Placement and Job Seeker Outcome
Guideline
Version 1.2
Disclaimer This document is not a stand-alone document and does not contain the entirety of Job Services Australia Providers'
obligations. It should be read in conjunction with the Employment Services Deed 2012-2015 and any relevant guidelines or
reference material issued by the Department of Employment under or in connection with Employment Services Deed 20122015.
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Vacancy, Job Seeker Placement and Job Seeker Outcome Guideline
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Table of Contents
Summary
3
Rapid Connect
3
Transfers
4
Minimum Wage
4
Documentary Evidence
4
Employment Services Deed Clauses:
4
Reference documents relevant to these guidelines:
5
Explanatory Notes:
5
Claiming Job Seeker Placement and Job Seeker Outcome Fees (Employment)
6
Creating an activity placement and claiming a Job Seeker Outcome Fee (Education)
7
Canvass Employers and Host Organisations for Vacancies or Assignments
8
Check Vacancy conforms to Australian JobSearch Conditions of Use
8
Vacancy lodged on ESS within one Business Day as ‘Job Seeker Placement’ or ‘Found Own Employment’ 8
Special Vacancy Type such as Out of Area Job; Mining, Energy and Utilities Job; Australian Employment Covenant (AEC) 9
Skills In Demand Flag
9
Screen, match, refer and place job seekers
10
Job Seeker Commences in an Employment Related Activity
10
Provider records Job Seeker Placement Commencement confirmation
11
Vacancy is filled or withdrawn and closed on ESS
11
Job Seeker Placement Verification
11
10 Consecutive Working Days
11
Lodging a Job Seeker Placement Fee
12
Placement override request
12
Multiple Assignments - same or similar work requirement
13
Job Seeker Placement Fees for Exited job seekers
14
Job Seeker Placement Fees for Related Entities with the same ABN
14
Job Seeker Placements with a Paid Induction
15
Non-Payable Placements
15
Request Job seeker Rate Reduction Result (JRRR) or the Job seeker Employment Hours Result (JEHR)16
Monitoring job seeker earnings and notifying Centrelink that a job seeker is not declaring or under declaring income and/or
hours worked from Employment
17
Stand-alone JRRR/JEHR calculators
18
Upgrade in Employment Related Activity
18
Job seeker Commences Qualifying Education Course
19
Combined part-time Employment and part-time Education Job Seeker Outcome Fee
20
Bonus
21
Skills in Demand Occupation Bonus
21
Directly Related Employment Bonus
21
Permissible Break
22
85 per cent rate reduction and Permissible Breaks
25
Rostered shift patterns or duty rosters
26
Government Funded Programs
26
Same or similar services
27
Recurring Employment
27
Suspension period
28
Principal Carer parents
28
Partial Capacity to Work (PCW)
29
Work Trial
29
New Enterprise Incentive Scheme (NEIS)
30
Access Program
32
Early School Leavers Skills for Education and Employment (SEE) Program
32
The day after the 13 Week Period concludes the 26 Week Period commences
33
Submitting an Automated Special Claim or Manual Special Claim
34
Payment is transferred to Provider
35
Claiming Job Seeker Placement Fee Documentary Evidence Guide
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Vacancy, Job Seeker Placement and Job Seeker Outcome Policy and
Documentary Evidence Guidelines
Document Change History
Version
Start Date
Effective Date
End Date
1.2
11 Sep 14
11 Sep 14
1.1
5 Jun 14
5 Jun 14
10 Sep 14
1.0
1 Apr 14
1 Apr 14
4 Jun 14
Change & Location
Policy: Update minimum wage details (pg 4)
Correction to reference of Non-Payable Outcome
to clause 79.4(d) (pg 16);
Addition of reference to Manual Special Claims for
Job Seeker Outcome Fees (pg 17);
Addition of job seeker to education Outcome
Documentary Evidence requirements (pg 19);
Remove reference to CDEP and CWES (pg 27);
Update reference to ACCESS programme (pg 32);
Narrative: Adjustment to formatting in Placement
Guide (pg 36)
Policy: Confirmation of dates of affect for the
current National Minimum Wage (pg 5);
Removal of requirements to confirm successful
filling of Vacancy or Assignment for Job Seeker
Placement (pg 7 and 37);
Clarification that education placement in ESS within
28 calendar days of Commencement (pg 8);
Addition of Documentary Evidence changes post 1
July 2012 (pg 17-18);
Clarification of 28 calendar day timeframe to enter
education placement in ESS (pg 8 and 20);
Update to the location of the Skill Shortage List
(Australia) (pg 22);
Clarification of Permissible Break Documentary
Evidence requirements for illness (pg 24).
Addition of cessation to Access Program (pg 34)
Original Version
Summary
These Guidelines provide information about a Job Services Australia Provider’s (hereon referred to as ‘Provider’)
responsibilities and required actions when claiming Job Seeker Placement and Job Seeker Outcome Fees under the
Employment Services Deed 2012-2015 (the Deed) in relation to Full Outcomes and Pathway Outcomes for
Employment, Education and Training related activities.
NOTE: For the purposes of this Guideline, a Fully Eligible Participant as defined under the Deed who has Commenced
in Stream 2, 3 or 4 or has received 52 weeks and 1 day of Services in Stream 1 and has negotiated their Employment
Pathway Plan (EPP), will hereon be referred to as a ‘job seeker’.
Stream 1 (Limited) Participants are not considered an Eligible Placement Participant or Fully Eligible Participant for
Job Seeker Placement and Job Seeker Outcome Fees.
Rapid Connect
If a Provider Commences a RapidConnect job seeker with Fully Eligible Participant (FEP) status in the Stream to which
they are initially referred and enters an Outcome Start Date for Employment or Education or Training, and the job
seeker is subsequently moved to Stream 1 (Limited), the Provider is not eligible for a Job Seeker Outcome. Providers
may, however, be eligible to claim a Job Seeker Placement Fee and be reimbursed for any assistance provided
through the Employment Pathway Fund (EPF), provided the relevant requirements of the Deed have been met, in
respect to a Fully Eligible Participant. Service Fees paid on Commencement of the RapidConnect job seeker will not
be recovered by the Department of Employment in this instance.
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Transfers
Where a Provider is part of a broader organisation and a job seeker transfers to another Site of the same
organisation during a 13 Week or 26 Week Period, the claim of a Job Seeker Outcome Fee should be discussed and
allocated internally within the organisation and only one 13 Week Period and one 26 Week Period Job Seeker
Outcome Fee is claimable.
When a job seeker is transferred to a different Provider, the Provider with whom the job seeker was registered at
the Outcome Start Date will be eligible to claim a Job Seeker Outcome Fee if all requirements are met. This applies to
both 13 Week Period and 26 Week Period Job Seeker Outcome Fees. The original Provider may be eligible for a Job
Seeker Placement Fee if all requirements are met.
Minimum Wage
The Deed prohibits payment of a Job Seeker Outcome Fee to a Provider for placement of participants in employment
that contravenes Commonwealth, state or territory legislation (including workplace legislation) or employment that
provides terms and conditions of employment which are inconsistent with the relevant workplace relations laws or
any instrument made under such laws.
When a job seeker is in employment that pays less than the minimum wage to which the job seeker is entitled, this
may affect the Provider’s entitlement to a Job Seeker Outcome Fee.
All national workplace relations system employees1 have the benefit of a safety net of fair minimum wages and
conditions:
• Employees to whom a modern award applies are entitled to the applicable minimum wage rates specified in the
award.
• Award or agreement free employees must receive at least the ‘national minimum wage’ set out in the latest
national minimum wage order.
• Employees to whom an enterprise agreement applies must receive the rates of pay specified in the agreement.
Those rates, however, must not be less than the applicable base rates of pay in a modern award (if the award
‘covers’ the employee) or the national minimum wage (if no modern award ‘covers’ the employee).
For more information about the national workplace relations system visit the Fair Work Ombudsman website
(www.fairwork.gov.au/resources/fact-sheets/conditions -of-employment).
The national minimum wage from 1 July 2014 is $16.87 per hour or $640.90 per 38 hour week.
Documentary Evidence
Providers must hold all the required Documentary Evidence as specified in the Documentary Evidence for Claims for
Payment Guidelines at the time of submitting a claim. In accordance with clause 20.2 of the Deed, a Provider must
provide Documentary Evidence to the Department of Employment within 10 Business Days, if requested.
Where email is used, the Employer or Host Organisation or job seeker must be clearly identifiable as the sender in the
email address and signature block. The signature block must also state the person’s name, and where applicable,
the person’s position and organisation but does not need to include an electronic signature.
Employment Services Deed Clauses:
Clauses 77, 78 and 79
Annexure C: Fees and Reimbursements
1
The national workplace relations system applies to employees who are employed by a constitutional corporation
(trading or financial or foreign corporation), those employed in Victoria, the ACT or Northern Territory, and those
employed by sole traders, partnerships, other unincorporated entities and non-trading corporations in New South
Wales, Queensland, Tasmania or South Australia (from 1 January 2010). The Commonwealth system also applies to
waterside employees, maritime employees and flight crew officers employed in connection with interstate or overseas
trade or commerce, and to employees employed by the Commonwealth or a Commonwealth authority.
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Annexure E: Definitions
Clause 78 of the Deed details requirements relating to claiming Job Seeker Placement Fees, and relevant capitalised
terms are defined in Annexure E. Table 3, Annexure C: Fees and Reimbursement of the Deed details Job Seeker
Placement Fees payable where all of the relevant conditions provided in the Deed are met.
Clause 79 of the Deed details requirements relating to claiming Job Seeker Outcome Fees and capitalised terms are
defined in Annexure E. Table 1, Annexure C: Fees and Reimbursement of the Deed details Job Seeker Outcome Fees
payable where all of the conditions provided in the Deed are met.
Reference documents relevant to these guidelines:
Documentary Evidence for Claims for Payment Guidelines
Employment Pathway Fund Guidelines
Employment Services System (ESS) Training Reference Material
Explanatory Notes:
1. All capitalised terms have the same meaning as in Employment Services Deed 2012-2015.
2. In this document, “must” means that compliance is mandatory and “should” means that compliance represents
best practice.
Vacancy, Job Seeker Placement and Job Seeker Outcome Guideline
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Claiming Job Seeker Placement and Job Seeker Outcome Fees (Employment)
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Creating an activity placement and claiming a Job Seeker Outcome Fee (Education)
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Job Seeker Placement and Outcome Fees:
Who is Responsible:
1. Provider
Canvass Employers and Host
Organisations for Vacancies or
Assignments
Employment Services Deed 2012-2015
Clause References:
 Clause 78
 Definition of ‘Vacancy’
 Definition of ‘Assignment’
 Definition of ‘Employer’
 Definition of ‘Host Organisation’
 Definition of ‘Found Own
Employment’
2. Provider
Check Vacancy conforms to
Australian JobSearch Conditions of
Use
Employment Services Deed 2012-2015
Clause Reference:
 Clause 78.3(b)
3. Provider
Vacancy lodged on ESS within one
Business Day as ‘Job Seeker
Placement’ or ‘Found Own
Employment’
Employment Services Deed 2012-2015
Clause Reference:
What is required:
Documentary Evidence:
A Provider who is:
 Not also a labour hire organisation and/or group training
organisation can place a job seeker into a Vacancy but not an
Assignment.
 Also a labour hire organisation and/or group training organisation
may place a job seeker into a Vacancy directly with an Employer,
when they are acting in their capacity as a Provider; or into
Assignments with Host Organisations, when they are acting in their
capacity as a labour hire or group training organisation.
A template OR signed and dated written statement OR
email can be used for the Employer to confirm:
o The Employer’s or Host Organisation name, AND
o The date and brief details of the request for
recruitment services including position title or
Vacancy type, AND
o The name of the Employer or Host Organisation’s
staff member who confirmed the recruitment
request, their position and contact details.
Note: A Found Own Employment Vacancy will be recorded in ESS
without the Provider canvassing for the position.
The Provider staff member’s name recording this
information is required.
After obtaining details of a Vacancy or Assignment from an Employer
or Host Organisation, a Provider must ensure that the Vacancy or
Assignment satisfies the Australian JobSearch Conditions of Use
before lodging it on ESS. The Australian JobSearch Conditions of Use
are displayed at www.jobsearch.gov.au/conditions.
The Conditions of Use provide general information about eligible
Vacancies to upload on to ESS and more specific Vacancy information.
Providers must lodge the Vacancy within one Business Day of it being
obtained, unless ESS is not operational or the Provider has travelled to
a remote location and cannot access the system.
The basic details required for all Vacancies or Assignments include
Vacancy Title, Position limit, Location, Vacancy type, Work type,
Tenure, and Vacancy Source.
Providers must select from the Vacancy Source drop down, either:
 ‘Job Seeker Placement’ after receiving consent to provide
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 Clause 78
 Definition of ‘Vacancy’
 Definition of ‘Found Own
Employment’
 Definition of ‘Job Seeker
Placement’
4. Provider
Special Vacancy Type such as Out
of Area Job; Mining, Energy and
Utilities Job; Australian
Employment Covenant (AEC)

recruitment services to the employer; or
‘Found Own Employment’ after the job seeker has notified they
have obtained their own employment.
A ‘Job Seeker Placement’ Vacancy also requires the advertising details
to appear on Australia Job Search, including description of work,
hours, salary, contact details and licences.
A Special Vacancy Type Flag is available in ESS in response to natural
disasters, special job campaigns such as Out of Area jobs or resource
sector jobs.
Out of Area Job
Out of Area Jobs is an additional incentive in JSA Star Ratings for
Providers to improve labour mobility by matching job seekers to jobs
that may better assist them in achieving sustainable employment.
Please refer to the Out of Area Jobs Supporting Document available
on the Provider Portal for more detail.
Mining, Energy and Utilities Job
The flag is used to identify employment opportunities in the resources
sector, such as mining.
5. Provider
Skills In Demand Flag
Employment Services Deed 2012-2015
Clause References:
 Definition of ‘Bonus’
Australian Employment Covenant (AEC)
The flag is used to identify positions when employers are seeking
Indigenous Australians. This supports the AEC initiative aiming to
secure sustainable jobs for Indigenous Australians and is a three way
commitment between employers, the Australian Government and
Indigenous people.
If the vacancy type is for an ‘apprenticeship’ or ‘traineeship’ identified
on the Skill Shortage List (Australia) in National Shortage (S), Shortage
in Metropolitan areas (M) or Shortage in regional areas (R) at time of
placement, the Skills In Demand flag will be set to ‘Y’ if the referral
result is ‘Placement Confirmed’.
The flag will indicate a potential Skills In Demand Occupation Bonus in
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 Definition of ‘Skills in Demand
Occupation’
7. Provider
Screen, match, refer and place job
seekers
Employment Services Deed 2012-2015
Clause References:
 Clause 78.4
 Clause 78.5
 Definition of ’10 Consecutive
Working Days’
 Definition of ‘Job Seeker Placement
Hours’
 Definition of ‘Job Seeker Placement
Start Date’
 Definition of ‘Vacancy’
 Definition of ‘Assignment’
8. Provider
Job Seeker Commences in an
Employment Related Activity
Employment Services Deed 2012-2015
Clause References:
 Clause 79
 Definition of ’13 Week Period’
 Definition of ’26 Week Period’
 Definition of ‘Outcome Start Date’
 Definition of ‘Full Outcome’
 Definition of ‘Pathway Outcome’
 Definition of ‘Provisional Exit’
 Definition of ‘Employment Related
Activity’
ESS for an accompanying Job Seeker Outcome claim.
Clause 78.5 provides the sequence that Providers must provide
Services to be eligible to claim a Job Seeker Placement Fee.
Prior to referring a job seeker, a Provider is required to make personal
contact with the job seeker to discuss the Vacancy or Assignment and
a possible referral. Personal contact refers to the requirement that
the Provider and the job seeker must have a two-way conversation,
such as a phone conversation, an email to the job seeker which the
job seeker responds to, text message which the job seeker responds
to, or a face-to-face discussion between the Provider and the job
seeker.
The referral date is automatically recorded in ESS when the Provider
enters the referral. The referral must be recorded before the Job
Seeker Placement Start Date.
A Provider must enter the Outcome Start Date of the Employment
Related Activity in ESS within 28 days of the day the job seeker
started.
Note: The Outcome Start Date is the actual start date of Employment
in the Employment Related Activity.
A Provider must enter a Provisional Exit in ESS if the Employment
Related Activity is anticipated to satisfy Full Outcome requirements
and an Exit from Stream Services.
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A template OR signed and dated written statement OR
email can be used for the job seeker to confirm the
Provider found their employment, they were personally
contacted about the Vacancy or Assignment and that a
referral was discussed prior to being referred to the
Employer.
The Provider staff member’s name recording this
information is required.
9. Provider
A Provider confirms and records Commencement confirmation in ESS
within 28 calendar days of the Job Seeker Placement Start Date.
Provider records Job Seeker
Placement Commencement
confirmation
Employment Services Deed 2012-2015
Clause Reference:
 Clause 78.5 (e)
10. Provider
Vacancy is filled or withdrawn and
closed on ESS
Employment Services Deed 2012-2015
Clause Reference:
 Clause 78.3(c)
11. Provider
Job Seeker Placement Verification
Employment Services Deed 2012-2015
Clause Reference:
 Clause 78.5 (f)
 Definition of ‘Job Seeker Placement
Hours’
 Definition of ’10 Consecutive
Working Days’
 Definition of ‘Job Seeker Placement
Start Date’
12. Provider
10 Consecutive Working Days
A Vacancy will close when a placement is confirmed. However, a
Provider must also ‘manually’ close a Vacancy within 24 hours when:
 they become aware that the Vacancy is no longer vacant; or
 the Employer or Host Organisation no longer requires the Vacancy
on ESS; or
 the Provider is instructed to close it by the Department of
Employment.
A Provider verifies the job seeker has worked the relevant Job Seeker
Placement Hours over 10 Consecutive Working Days and records in
ESS within 42 calendar days of the Job Seeker Placement Start Date.
Payslips, payroll details, timesheets or Provider’s own
template OR signed and dated written statement OR
email can be used for the Employer or Host Organisation
or job seeker to confirm the hours worked each day
within 10 Consecutive Working Days, excluding breaks.
The Provider staff member’s name recording this
information is required.
A job seeker must achieve their required Job Seeker Placement Hours
over 10 Consecutive Working Days within 14 calendar days starting on
the Job Seeker Placement Start Date to be eligible for a Job Seeker
Placement Fee.
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Employment Services Deed 2012-2015
Clause References:
 Definition of ‘Job Seeker Placement
Hours’
 Definition of ’10 Consecutive
Working Days’
 Definition of ‘Job Seeker Placement
Start Date’
13. Provider
Lodging a Job Seeker Placement
Fee
Employment Services Deed 2012-2015
Clause Reference:
 Clause 78.5
 Definition of ‘Job Seeker Placement
Fee Date’
A Provider has discretion to discard up to 4 days from the count of 14
calendar days in order to make a total of 10 Consecutive Working
Days from the Job Seeker Placement Start Date.
A Provider can select the ‘claim’ tab for an eligible Job Seeker
Placement Fee identified in ESS.
A Provider must record the details of the claim date and select the
‘process claim’ button to progress to the Tax Invoice certification
screen. The Tax Invoice for a Job Seeker Placement Fee must be
submitted in ESS within 28 days of the Job Seeker Placement Fee
Date.
Once the certification screen is accepted, claim submission will occur
and payment will be transferred to the Provider through ESS.
All supporting Documentary Evidence must be held at the time of
lodging a Job Seeker Placement claim and Clause 78.5 must have been
performed in its entirety.
Note: An eligible participant must have an Employment Pathway Plan
and cannot be in Stream 1 (Limited).
14. Provider
Placement override request
A Provider may be required to lodge a placement override request in
ESS when they are unable to lodge a Job Seeker Placement Fee in the
ordinary ESS processes, such as a placement to a Related Entity with
the same ABN as the Provider.
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Payslips, payroll details, timesheets OR a template OR
signed and dated written statement OR email can be
used to meet Job Seeker Placement Fee Documentary
Evidence requirements provided that collectively, the
written evidence confirms:
o Staff members name recording the information at
the time it was obtained; AND
o Employer or Host Organisation’s name; AND
o Date of request for recruitment services; AND
o Details of the recruitment request, including Vacancy
type or position title; AND
o Name of the Employer or Host Organisation’s staff
member who confirmed the recruitment request,
their position and contact details; AND
o Confirmation that the Provider found their
employment, made personal contact with the job
seeker to discuss Vacancy or Assignment; AND
o Confirmation that the Provider discussed the referral
with the job seeker prior to referring to the Employer
or Host Organisation; AND
o Confirmation of the Job Seeker Placement Start Date
and the hours worked each day within 10
Consecutive Working Days (excluding breaks).
Job Seeker Placement Fee Documentary Evidence
requirements in Section 13 apply to placement overrides
for payment of Job Seeker Placement Fees.
A Provider should first refer the job seeker to the relevant Vacancy in
ESS. Select Payments & Funds>Overrides & Special Claims>Submit.
Update the Program Type to ‘PLA’ from the pick list next to the
program referral date field. Select the appropriate request type and
provide supporting comments for the claim to be submitted on their
behalf.
15. Provider
Multiple Assignments - same or
similar work requirement
Employment Services Deed 2012-2015
Clause Reference:
 Clause 78.5
 Clause 78.8 (b)(i)
 Definition of ‘Assignment’
 Definition of ‘Host Organisation’
If a Provider is unable to make a job referral, do not submit an
override request. In this instance, a Provider should submit a request
via Helpdesk Online (available from within ESS) and ask for the job
referral to be made on their behalf.
A Provider can screen, match, refer and place a job seeker in one or
multiple Assignments to satisfy the requirements for a Job Seeker
Placement Fee as provided in the Deed.
Note: Same or Similar work for multiple Assignments does not apply
to Vacancies, even if the Vacancy is with a non-JSA Provider labour
hire organisation.
Same or Similar Work for multiple Assignments
‘Same or similar work’ may be defined as work performed by a job
seeker that involves the same substantive roles, duties and skills being
performed or utilised.
A Provider must determine if the same or similar work requirements
are met by the placement of the job seeker into multiple Assignments.
The Host Organisation does not need to be the same for each
Assignment to meet same or similar requirements.
The requirement for same or similar work may be illustrated in the
following example.
 Two restaurants both have Vacancies. Restaurant one has
Vacancies for ‘chefs’ and ‘cleaners’. Restaurant two has Vacancies
for ‘pastry chefs’ and ‘cleaners’.
o A job seeker with Assignments to work as a cleaner, for
both restaurants, may accrue the required Job Seeker
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Job Seeker Placement Fee Documentary Evidence
requirements in Section 13 apply for payment of Job
Seeker Placement Fees.
16. Provider
Job Seeker Placement Fees for
Exited job seekers
Employment Services Deed 2012-2015
Clause References:
 Definition of ‘Job Seeker Placement
Start Date’
 Definition of ‘Exit’
 Definition of ‘Commence’
17. Provider
Job Seeker Placement Fees for
Related Entities with the same
ABN
Employment Services Deed 2012-2015
Clause References:
 Definition of ‘Related Entity’
 Definition of ‘ABN’
18. Provider
Placement Hours. This is because the work is the same,
even though the Host Organisation is different.
o A job seeker with an Assignment as a ‘pastry chef’ with one
restaurant and an Assignment as a ‘chef’ with the other
may also accrue the relevant Job Seeker Placement Hours.
This is because the work is similar.
o A job seeker with an Assignment as a chef with one
restaurant and another Assignment as a cleaner (with
either restaurant) cannot accrue the hours from these two
Assignments to satisfy the relevant Job Seeker Placement
Hours. This is because the work is different.
When the Job Seeker Placement Start Date:
 is within 28 calendar days from the Exit date, a Provider may
submit a Job Seeker Placement Fee in the normal ESS claiming
process; or
 is greater than 28 calendar days from the Exit Date, a Provider
must lodge an override in ESS; or
 occurred while the job seeker was Exited and Commenced as
Stream 1 (Limited), a Provider will not be able to lodge a Job
Seeker Placement Fee claim in ESS.
Job Seeker Placement Fee Documentary Evidence
requirements in Section 13 apply for payment of Job
Seeker Placement Fees.
When the Provider and the Employer (Related Entity) have the same
ABN a Provider will need to lodge an override request in ESS for a Job
Seeker Placement Fee.
Job Seeker Placement Fee Documentary Evidence
requirements in Section 13 apply for payment of Job
Seeker Placement Fees.
When a job seeker undertakes a paid induction and there is a delay in
the start of the ongoing employment, a Provider can determine the
Job Seeker Placement Fee Documentary Evidence
requirements in Section 13 apply for payment of Job
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Job Seeker Placements with a Paid
Induction
Job Seeker Placement Start Date as either the start date of the paid
induction or the start date of the ongoing Employment.
Employment Services Deed 2012-2015
Clause References:
 Definition of ‘Job Seeker Placement
Start Date’
The job seeker must achieve their Job Seeker Placement Hours within
10 Consecutive Working Days from the nominated Job Seeker
Placement Start Date.
19. Provider
Non-Payable Placements
Employment Services Deed 2012-2015
Clause References:
 Clause 78.5
 Clause 78.6
 Definition of ‘Found Own
Employment’
 Definition of ‘Non-Payable
Placement’
 Definition of ‘Own Organisation’
A Provider must have supporting Documentary Evidence when the Job
Seeker Placement Start Date follows an initial paid induction and
record the details in the ‘Referral Results’ Comments field.
A Non-Payable Placement includes but it not only limited to a
placement:
 Within Own Organisation;
 When the job seeker has Found Own Employment in a
position;
 in a training course;
 in a position which a Job Seeker Placement Fee has already
been claimed; and
 An Upgrade.
In addition to instances that fall under the definition of
Non-Payable Placement in Annexure E, a Provider must not claim a
Job Seeker Placement Fee as specified under Clause 78.6.
Found Own Employment includes where the job seeker has identified
a Vacancy or Assignment prior to contact by the Provider with the
relevant Employer or Host Organisation in relation to the relevant
Vacancy or Assignment. For example when the job seeker has:
 applied for a position and subsequently informs the Provider;
 identified a vacant position and the Provider provides assistance
to the job seeker to apply for the position;
 found and commenced in a position then subsequently informs
the Provider that they are working; and/or
 gained Employment and subsequently informs the Provider, but
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Seeker Placement Fees.
has not yet commenced work. If the Provider then contacts the
Employer and receives permission to lodge the Vacancy on ESS
and/or provides a wage subsidy, this is still Found Own
Employment as Clause 78.5 has not been complied with in its
entirety.
20. Provider
A Provider can determine if Job Seeker Outcome requirements have
been met by requesting a report of the job seeker’s Income Support
Request Job seeker Rate Reduction Payment reduction by using the JRRR or JEHR tools. The tools can be
used any time from 27 days after Commencement to interrogate the
Result (JRRR) or the Job seeker
earnings and hours declared by the job seeker held on Centrelink’s IT
Employment Hours Result (JEHR)
Systems.
Employment Services Deed 2012-2015
The use of the JRRR or JEHR depends on the participation
Clause References:
requirements of the job seeker at the Outcome Start Date or the first
 Definition of ‘Outcome Start Date’
day of the 26 Week Period.
 Definition of ‘Moved Outcome
Start Date’
 Definition of ‘Employment Related
Activity’
 Definition of ‘13 Week Period’
 Definition of ‘26 Week Period’
 Clause 79.1
 Clause 79.3
JRRR is used if the job seeker has Full-Time participation
requirements. The reduction achieved in the job seeker’s basic rate of
Income Support Payments is recorded within each Centrelink
payment fortnight.
JEHR is used if the job seeker has Part-Time or no participation
requirements and records the hours declared per fortnight.
Note: A Provider may use the original Outcome Start Date or alter, i.e.
‘move,’ the Outcome Start Date forward by up to 27 days in ESS (this
new date is the Moved Outcome Start Date). A Moved Outcome Start
Date moves the last day of the 13 Week Period for the Job Seeker
Outcome forward by the same number of days. If a Moved Outcome
Start Date selected aligns with the start date of a Centrelink Payment
fortnight the JRRR or JEHR may be maximised.
Please refer to EAKB 2575 for the JRRR/JEHR Results glossary.
Job Seeker Outcome Fees lodged from 1 July 2014
For Job Seeker Outcomes that have an Outcome Start Date on or after
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From 1 July 2014, Documentary Evidence will not be
required where the JRRR or JEHR result supports an auto
claim for an Employment related Job Seeker Outcome.
Providers must ensure they observe the provisions
relating to Clause 79.4 (d) and only claim Job Seeker
Outcomes in appropriate circumstances.
Note: Providers must ensure they retain the required
Documentary Evidence for both Automated and Manual
Special claims and where the 13 Week Period and/or 26
Week Period contains an Upgrade, Bonus or Permissible
Break.
1 April 2014 and the JRRR/JEHR returns a successful result, providers
will no longer be required to obtain supporting Documentary
Evidence to claim the Job Seeker Outcome. This only applies to Job
Seeker Outcome claims lodged automatically through the ESS.
If Centrelink cancels a job seeker’s allowance during a Job Seeker
Outcome Period for reasons that the Department deems as not
related to Employment, for example an ‘unapproved overseas
absence’ or ‘Departure Overseas Permanently’, ESS will prevent users
from lodging Employment related Job Seeker Outcome auto claims.
When the claim is blocked from automatic lodgement and
subsequently can be supported by Documentary Evidence of the job
seekers engagement in employment, the JSA provider may lodge a
Manual Special Claim (MSC) as per normal Streamlined Handling
Protocols and provide all relevant information in the MSC lodgement.
21. Provider
Monitoring job seeker earnings
and notifying Centrelink that a job
seeker is not declaring or under
declaring income and/or hours
worked from Employment
Employment Services Deed 2012-2015
Clause References:
 Subclause 16.6
 Subclause 16.7
The Department continuously monitors the lodgement of Job Seeker
Outcome auto claims based on JRRR/JEHR information alone.
When a Provider becomes aware that a job seeker is not declaring or
under declaring hours or earnings to Centrelink, the Provider must
enter the relevant hours and earnings in the ‘Rate Reduction and
Earnings, Documentary Evidence Details’ tab in ESS within five
Business Days. A Provider must nominate the verification method and
this information will be sent to Centrelink through ESS.
A Provider must complete a notification to Centrelink when
submitting an Automated Special Claim or Manual Special Claim with
a JRRR or JEHR discrepancy.
Note: The Documentary Evidence Details tab is only available if a
Provider is tracking towards a Job Seeker Outcome in ESS. In all other
instances of a Provider becoming aware of a job seekers change in
circumstances a Provider must report this through the Centrelink
Reporting Fraud form (available on the Department of Human
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The Provider must retain evidence of the earnings and
hours worked for the period of time (weeks/fortnights/13
Week Period/26 Week Period) of the job seeker not or
under declaring to Centrelink. The evidence must include
one of the following forms of evidence and matched to
the ‘Documentary Evidence Details’ screen in ESS as the
verification method:
o copy of payslips,
o letter from the Employer as required for confirming
information for a Job Seeker Outcome Fee,
o written statement or email from the job seeker,
o group certificate,
o copy of wages book,
o tax return, or
o Employer contact.
22. Provider
Stand-alone JRRR/JEHR calculators
Employment Services Deed 2012-2015
Clause References:
 Definition of ‘Outcome Start Date’
 Definition of ‘Moved Outcome
Start Date’
 Definition of ‘Employment Related
Activity’
23. Provider
Upgrade in Employment Related
Activity
Employment Services Deed 2012-2015
Clause References:
 Definition of ‘Upgrade’
 Definition of ‘Outcome Start Date’
 Definition of ‘Effective Exit’
 Definition of ‘Employment Related
Activity’
 Definition of ‘Recurring’
 Definition of ‘Direct Assistance’
Services website) or by calling the Australian Government Services
Fraud Tip-off Line on 131 524.
The Stand-alone calculator tools can be used separately to the
Reduction Results and Discrepancy tabs in ESS at any time or attached
to a Manual Special Claim to assist with the verification of rate or
hours based claims before submitting for payment.
Please refer to:
 EAKB 3452 - how to use the calculators;
 EAKB 3837 – How to link the calculation to claims.
An Upgrade as the result of the Direct Assistance provided by a
Provider to the employer and/or job seeker must be:
 tangible, identifiable and documented;
 specifically intended to result in an increase in hours or earnings
where the previous hours or earnings of the existing Employment
were insufficient to achieve a Full Outcome; and
 directly responsible for the permanent increase in hours or
earnings in the Employment Related Activity to meet Full
Outcome requirements (hours or earnings increase must be
directly attributable to the assistance provided).
A signed and dated written statement or email from the
Employer or job seeker; OR a copy of a certificate of
training/licences received by the job seeker (including the
job seeker’s name and the date of attainment) and paid
for by the Provider; OR a copy of other documents which
provide evidence of expenditure by the Provider where
Direct Assistance has been provided can be used to meet
Upgrade Documentary Evidence requirements provided
that collectively, the written evidence confirms:
o a summary of the Direct Assistance provided by the
Provider to the job seeker and/or the Employer, AND
o
an explanation of how the Direct Assistance was
A Provider is not eligible and must not enter an Upgrade where a job
directly responsible for the Upgrade in Employment
seeker has:
to a Full Outcome, AND
 negotiated their own increase in hours or earnings; or
o date the Direct Assistance was provided, and
 received ‘Coaching’ to request more hours or earnings.
o evidence of the job seeker’s hours/earnings prior to
the Upgrade, AND
A Provider must not claim a Job Seeker Placement Fee for an
o the name(s), position and contact details of any
Upgrade.
contacts (including Employer staff members and/or
Registered Training Organisation staff members)
A Provider must ensure that:
made as part of the provision of Direct Assistance,
 the Upgrade has been recorded in ESS within 28 days of the actual
AND
Upgrade occurring; and
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
the Upgrade start date entered must be the date when the
Upgrade actually occurred. This date will become the Outcome
Start Date for the new 13 Week Period Full Outcome claim.
o the name of the Provider’s staff member recording
this information at the time in which it was obtained.
New Vacancy Pre-Existing Employment
A Provider must create a new Vacancy in ESS and:
 include ‘Upgraded Pre-Existing Employment’ in the Vacancy
description;
 Enter the referral and Placement Confirmed dates as the system
date;
 Check the Upgrade box; and
 Enter the date of the Commencement of the Upgrade in the
Upgrade Date field incorporating any backdating, up to 28 days.
24. Provider
Job seeker Commences Qualifying
Education Course
Employment Services Deed 2012-2015
Clause Reference:
 Definition of ‘Qualifying Education
Course’
 Definition of ‘Semester’
 Definition of ‘Pathway Outcome’
 Definition of ‘Full Outcome’
Existing Vacancy
A Provider must update the original Vacancy in ESS and:
 Check the Upgrade box; and
 Enter the date of the Commencement of the Upgrade in the
Upgrade Date field incorporating any backdating, up to 28 days.
A Provider must enter the course within 28 calendar days of
Commencement in the ‘Add Education and Placement’ screen in ESS
including the following:
 full name of the course and the course number;
 certificate/degree level;
 start and end dates of both Semester one and two;
 Austudy, Abstudy, or Youth Allowance approved;
 weekly hours of class contact (minimum 15) or full-time Study as
defined by the training organisation;
 if the job seeker is attending full-time or part-time;
 the details of the training institution and the name of the contact
person; and
 if the training placement is arranged by the Provider or arranged
by the job seeker.
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A certificate of attainment/academic transcript issued by
the Registered Training Organisation confirming
successful completion of the Semester, AND
a dated written statement or email from the Provider or
training institution confirming:
o whether the course was full-time Study or part-time
study as defined by the training institution, AND
o the Semester start and end dates, AND
o the length of the course, AND
o the name of the Provider’s staff member recording
this information at the time in which it was obtained.
OR
A signed and dated written statement or email from the
training institution or job seeker confirming:
o the class contact hours attended each week, AND
A Provider must record the successful completion of the Semester on
the Activity Placement screen in ESS before lodging a payment.
o

o
o
o






25. Provider
Combined part-time Employment
and part-time Education Job
Seeker Outcome Fee
Employment Services Deed 2012-2015
Clause Reference:
There is no minimum or maximum certificate or qualification level
to meet the requirement of a Qualifying Education Course (QEC).
Each Semester must be between 13 and 26 weeks in duration and
the job seeker must complete the Semester.
Course attendance must be assessed as satisfactory by the
Registered Training Organisation however; there is no
requirement for the job seeker to pass the course.
Secondary/high school education may meet QEC definition and
claimed if the requirements are met.
‘Australian Government Skills for Education and Employment
(SEE) Program’ and ‘Adult Migrant English Program (AMEP)’ do
not meet QEC requirements.
Full-Time Study of more than 12 months duration or any study at
the Masters or Doctorate level should not be approved for job
seeker’s receiving Income Support such as Newstart Allowance or
Youth Allowance (Other).
Job seekers should discuss their eligibility with Centrelink as the
course may not be an approved activity for a particular allowance.
A Provider cannot claim multiple 13 Week Period Education (QEC)
Outcome Fees when a 13 Week claim for the same education or
training course has been previously claimed for the job seeker in the
same unemployment period.
The part-time Education placement must start prior to their
Employment Related Activity. The Employment Related Activity
placement date must be within 28 calendar days of the first Semester
start date for the Education placement.
The Job Seeker Outcome will be attached to the Semester start date
in ESS and the Job Seeker Outcome cannot be claimed until the end of
the Semester.
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whether the course was full-time Study or
part- time study as defined by the training institution,
AND
the Semester start and end dates, AND
the length of the course, AND
the name of the Provider’s staff member recording
this information at the time in which it was obtained.
Note: It is not a requirement that a job seeker
successfully passes the course and achieves a certificate
of attainment. However, a copy of the certificate of
attainment would meet all the requirements.
Refer to Sections 21 and 43 for Employment Related
Activity requirements and Section 24 for Qualifying
Education Course requirements.
 Definition of ‘Qualifying Education
Course’
 Definition of ‘Semester’
 Definition of ‘Job Seeker Outcome’
26. Provider
Bonus
Employment Services Deed 2012-2015
Clause References:
 Definition of ‘Bonus’
 Definition of ‘Skills in Demand
Occupation’
 Definition of ‘Directly Related
Employment’
27. Provider
Skills in Demand Occupation
Bonus
Employment Services Deed 2012-2015
Clause References:
 Definition of ‘Bonus’
 Definition of ‘Skills in Demand
Occupation’
28. Provider
Directly Related Employment
Bonus
Employment Services Deed 2012-2015
A Provider must record the successful completion of the Semester on
the Activity Placement Screen in ESS prior to lodging a claim.
A Provider may be eligible for a Bonus in addition to a Full or Pathway
Outcome for either:
 an apprenticeship or traineeship in a Skills In Demand Occupation,
or
 paid Employment Related Activity which is Directly Related
Employment.
Only one Bonus can be claimed in a 13 Week Period and 26 Week
Period.
Eligibility
To be eligible for a Skills In Demand Occupation Bonus, a job seeker
must be employed in an apprenticeship or traineeship in an
occupation that is identified as being in shortage (not recruitment
difficulty) on the Skill Shortage List (Australia) at Outcome Start Date.
The Skill Shortage List (Australia) is available on the Department of
Employment website and is updated from time to time.
Claiming
When an eligible apprenticeship or traineeship Vacancy is created in
ESS the Skills In Demand flag is activated to allow a Bonus claim to be
automatically displayed in the Outcome Snapshot screen, in addition
to the Job Seeker Outcome claim. The claim can be processed in the
normal claiming method.
Eligibility
To be eligible for a Directly Related Employment Bonus, the
occupation must be directly related to the core field of study of the
Qualifying Training Course (QTC). Generic modules within a QTC, such
as general hygiene or safety modules, will not be considered for a
Directly Related Employment Bonus.
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A copy of the certificate of attainment/academic
transcript issued by the Registered Training Organisation
must confirm:
o Full name of the Registered Training Organisation,
AND
o Level of the relevant Qualifying Training Course
Clause Reference:
 Definition of ‘Bonus’
 Definition of ‘Qualifying Training
Course’
 Definition of ‘Directly Related
Employment’
Examples of Directly Related Employment for which a Bonus is
payable include (but are not limited to):
 Certificate III in Business Administration led to a position as a
Secretary, or
 Certificate IV in Beauty Services resulted in a position as a Nail
Technician.
The job seeker must have:
 Commenced the QTC before the Outcome Start Date of the
Employment Related Activity; and
 Successfully completed and attained the qualification before the
end date of the 13 Week Period or 26 Week Period, whichever
applies to the Job Seeker Outcome.
The job seeker must not have:
 Completed the QTC more than 12 months prior to the Outcome
Start Date of the Employment Related Activity.
29. Provider
Permissible Break
Claiming
A Provider must enter all the relevant QTC details in the Activity
Placements screen in ESS prior to the entry of the Commencement
date of Employment Related Activity in the Vacancy screen and
submitting a Directly Related Employment Bonus.
When a job seeker is placed in the Directly Related Employment, ESS
will perform a check to determine if the job seeker has commenced or
completed a QTC within the required time frames. If the system
detects an eligible QTC, a potential Directly Related Employment
Bonus will be created on the ‘Job Seeker Payments, Outcomes’ tab in
ESS.
Job Seeker Outcome Fees with a Directly Related Employment Bonus
are processed in the normal Job Seeker Outcome claim method.
A Full Outcome inclusive of a Permissible Break sanctions for a break
or breaks of up to a maximum of four weeks (28 calendar days) in
total in a job seeker’s Employment Related Activity. A Permissible
Break may occur in either or both the 13 Week Period or 26 Week
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o
o
o
qualification (at least a Certificate II level), AND
Confirmation that the job seeker successfully
completed the qualification, AND
Modules/units completed and the date(s) of
completion, AND
Name of the Provider’s staff member recording this
information at the time in which it was obtained.
OR
A signed and dated written statement or email from the
Registered Training Organisation including the name of
the Registered Training Organisation staff member
signing must confirm:
o Full name of the Registered Training Organisation,
AND
o Level of the relevant Qualifying Training Course
qualification (at least a Certificate II level), AND
o Confirmation that the job seeker successfully
completed the qualification, AND
o Modules/units completed and the date(s) of
completion, AND
o Name of the Provider’s staff member recording this
information at the time in which it was obtained.
In addition to Job Seeker Outcome Documentary
Evidence requirements for Automated Special Claims and
Manual Special Claims, a signed and dated written
statement or email from the Employer or job seeker must
Employment Services Deed 2012-2015
Clause Reference:
 Clause 79
 Definition of ‘Permissible Break’
Period, making a total maximum of eight weeks for the combined 13
Week Period and 26 Week Period.
confirm the:
o Name of the Employer organisation, AND
o Employer’s or job seeker’s confirmation of the
Multiple breaks may be accepted as long as the total period of the
Permissible Break in Employment including the
breaks does not exceed four (4) weeks in either the 13 Week Period or
reason for the Permissible Break,* AND
the 26 Week Period.
o Duration of the Permissible Break, including the start
and end date, AND
Eligible Principal Carer parents are entitled to an additional
o That the Job seeker is employed in the same position
Permissible Break of up to a maximum of eight weeks over the
following the Permissible Break, AND
Christmas period for an employer initiated shutdown, providing the
o Name and contact details of the Employer’s staff
job seeker will resume their Employment Related Activity in the new
member confirming the information (if applicable),
year. The Principal Carer parent is still permitted to utilise the usual
AND
Permissible Breaks in addition to the employer initiated Christmas
o Name of the Provider’s staff member recording this
shutdown period.
information at the time in which it was obtained.
Permissible Break requirements:
 the break in the job seeker’s continuous attendance in an
Employment Related Activity which, if completed, satisfies the
requirements for a Full Job Seeker Outcome; and
 The break is outside of the control of the Provider or the job
seeker; and
 after the break, the job seeker returns to the same Employment
Related Activity with the same Employer; and
 the actual length of the 13 Week Period and/or the 26 Week
Period must be extended to identify the Permissible Break period;
and/or
 the Permissible Break reason is acceptable to the Department of
Employment.
Examples of Permissible Breaks that are considered to be outside a
job seeker’s control include:
 Christmas breaks and shutdowns;
 breaks due to illness or major personal crisis, e.g. bereavement in
the family;
 child care or carer emergencies;
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*If the Permissible Break is in relation to a job seeker’s
illness, the job seeker should provide a copy of their
medical certificate or evidence of receipt of sickness pay
to the JSA provider only if they are required to provide
this level of documentation in accordance with the
Employer’s leave entitlement policy or relevant industrial
instrument. In other instances, a signed and dated
written statement or email is acceptable.





declared natural disasters, e.g. a state of emergency due to
natural disasters or a major disaster (as declared by Minister of
Social Services);
rain or weather interrupting harvest in the case of seasonal
Employment Related Activity;
Indigenous culturally significant events, e.g. death of a family or
community member and ceremonial activities;
significant industrial accident affecting the business, e.g. gas
disaster and fire; and
an employer initiated shutdown of up to eight weeks over the
Christmas period for eligible Principal Carer parents.
Examples of breaks that are not considered to be Permissible Breaks
include:
 if work simply runs out, e.g. due to a business downturn;
 breaks between different jobs;
 job seeker leaving a job voluntarily;
 unapproved leave as well as unpaid recreational leave.
If the Permissible Break/s exceeds four weeks during the 13 Week
Period, the Provider must record a new Outcome Start Date when the
job seeker resumes the Employment Related Activity as long as the
Provider has not already received a 13 Week Job Seeker Outcome Fee
for the job seeker in the same Period of Unemployment.
If the Permissible Break (or the total period of multiple breaks)
exceeds four weeks during the 26 Week Period the Provider cannot
record a new Outcome Start Date and cannot claim a Job Seeker
Outcome.
Permissible Break policy does not apply to periods of leave taken
under a worker’s compensation scheme. If a job seeker is in an
Employment Related Activity and receives a period of leave under a
worker’s compensation scheme (approved under the relevant State or
Territory legislation) during a 13 Week Period or 26 Week Period, a
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Provider may be eligible to claim a Job Seeker Outcome providing all
other Job Seeker Outcome requirements are also met. The job seeker
must remain in the same Employment Related Activity throughout
and after the compensation period.
Permissible Breaks of up to four weeks may apply in either or both the
13 Week Period and the 26 Week Period for job seekers found guilty
at trial and sentenced to serve a custodial order, or remanded in
custody and:
 released on bail and awaiting trial;
 found not guilty at trial and released; or
 found guilty at trial and sentenced to serve a non-custodial
community based order.
30. Provider
85 per cent rate reduction and
Permissible Breaks
Employment Services Deed 2012-2015
Clause Reference:
 Clause 79
 Definition of ‘Permissible Break’
 Definition of ‘Full Outcome’
Job Seeker Outcome Fee claims inclusive of a Permissible Break can be
submitted in the normal claiming process.
However, the Principal Carer Parents 8 Week Employer Initiated
Permissible Break must be submitted through ESS ‘Overrides and
Special Claims’ selecting the ‘PCP 8 Week Permissible Break’ claim
reason.
A job seeker with Full-Time participation requirements may be able to
have a maximum of two fortnights of reduced earnings during the 13
Week Period and/or the 26 Week Period and still achieve a Full
Outcome. This arrangement recognises that job seekers who are
returning to work may have a short term of irregular working hours
during the first six months of their Employment Related Activity.
ESS displays this policy arrangement through the JRRR tool and JRRR
stand-alone calculator in the Rate Reduction and Earnings screen. A
Full Outcome may be achieved through the JRRR result if a minimum
of an 85 per cent rate reduction over a maximum of two fortnights
and a 100 per cent reduction for all other fortnights are combined in
either the 13 Week Period or the 26 Week Period to determine an
average allowed rate reduction value.
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31. Provider
Rostered shift patterns or duty
rosters
Employment Services Deed 2012-2015
Clause Reference:
 Clause 8
 Definition of ‘Full Outcome’
 Definition of ‘Pathway Outcome’
 Definition of ‘Non-Payable
Outcome’
Where a combination of periods with reduced earnings and
Permissible Breaks occurs in either a 13 Week Period or a 26 Week
Period of Employment, the total of these periods must not exceed
four weeks.
A Provider may be eligible to claim a Job Seeker Outcome Fee if a job
seeker has commenced in an Employment Related Activity with
rostered shift patterns or duty rosters where the job is sustainable
and on‐going. This would include mining jobs in remote locations
where employees work four weeks on and one week off, and may also
be fly‐in, fly‐out arrangements. Similar work arrangements may also
apply to other jobs, such as those in the fishing industry. The weeks
rostered ‘off duty’ during the 13 Week Period and 26 Week Period
would not be considered a break in Employment in these
circumstances, and the employee‐employer relationship must be
maintained throughout.
The number of hours worked should be averaged per week over the
13 Week Period and 26 Week Period. The average must meet the
minimum number of hours per week required for a Full Outcome.
32. Provider
Government Funded Programs
Employment Services Deed 2012-2015
Clause Reference:
 Definition of ‘Non-Payable
Outcome (a)’
 Definition of ‘Non-Payable
Outcome (n)’
 Definition of ‘Pathway Outcome (f)’
This interpretation must not be applied to regular on‐call or casual
work – the Employment conditions (e.g. award, or employment
contract) must identify that the working arrangement is structured as
shift work which includes being rostered on and rostered off.
Job Seeker Outcome Fees are not payable for placement/employment
in programs funded by the Commonwealth or by a State or Territory
government, in accordance with Non-Payable Outcome (n) in
Annexure E of the Deed. However, as an incentive for Providers to
engage in partnerships with these programs, Job Seeker Outcome
Fees may be claimed in some circumstances.
Programs will be assessed on a case-by-case basis and Providers will
be advised of eligible programs from time to time.
Job Seeker Placement Fees are not payable for programs funded by
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 Definition of ‘Full Outcome (h)
33. Provider
Same or similar services
Employment Services Deed 2012-2015
Clause Reference:
 Clause 21.3
 Clause 22.2
34. Provider
the Commonwealth or State or Territory Governments.
Job seekers who are placed into unpaid work experience activities
funded by Commonwealth, State or Territory programs are not
employed do not meet the requirements for a Job Seeker Outcome.
Providers are not entitled to claim Job Seeker Outcome Fees if they
have claimed or are entitled to claim any payment for ‘same or
similar’ services as those provided under the Deed, other
Commonwealth sources or state, territory or local government
bodies.
For example, if a JSA provider is also a Disability Employment Services
(DES) provider, and the Provider provides ‘same or similar’ services to
a job seeker, the Provider is not entitled to claim a JSA Job Seeker
Outcome Fee where they are also claiming a DES Outcome Fee in
respect to the same job seeker.
Payments will not be available for the delivery of IEP Services where
the JSA provider and IEP Panel Member are the same legal entity.
Specifically, the IEP Employment Panel Member will not receive
payment for any IEP Services delivered to job seekers who are
registered with them for JSA Services.
A Provider is not entitled to claim a Job Seeker Outcome Fee for
Recurring Employment, Non-Payable Outcome (p).
Recurring Employment
Employment Services Deed 2012-2015
Clause Reference:
 Definition of ‘Recurring’
 Definition of ‘Employment Related
Activity’
 Definition of ‘Non-Payable
Outcome’
35. Provider
When a job seeker is placed with a labour hire organisation, the
labour hire organisation becomes the Employer. The labour hire
organisation may place the job seeker in positions with numerous
Host Organisations. When a job seeker is placed in positions with a
number of Host Organisations by the same labour hire
organisation/Employer, the Provider is not eligible to claim multiple
13 Week Period and/or 26 Week Period Job Seeker Outcomes for an
Employment Related Activity as this is deemed to be Recurring
Employment.
A Provider may be eligible to claim Job Seeker Placement and Job
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Suspension period
Employment Services Deed 2012-2015
Clause Reference:
 Clause 45
 Clause 46
 Definition of ‘Suspension’
 Definition of ‘Eligible Placement
Participant’
 Definition of ‘Fully Eligible
Participant’
36. Provider
Principal Carer parents
Employment Services Deed 2012-2015
Clause Reference:
 Definition of ‘Full Outcome’
 Definition of ’13 Week Period’
 Definition of ’26 Week Period’
Seeker Outcome Fees for job seekers who have been Commenced in
Stream Services and who are subsequently Suspended in Stream
Services, for any reason, where all Deed requirements are met.
A job seeker who has been Suspended is under no obligation to
participate in Stream Services during this period and does not have to
Volunteer for Stream Services for the Provider to be eligible to claim a
Job Seeker Outcome Fee. However, a job seeker may volunteer for
services at any time during the Suspension period and volunteering
would end the Suspension period for the job seeker.
A Provider can enter all the required details in ESS when the Outcome
Start Date occurs during a Suspension.
Unforeseen circumstances
If a Principal Carer parent job seeker loses their Principal Carer status
due to unforeseen circumstances, such as the death of a child or loss
of custody, during a 13 or 26 Week Outcome Period, a Provider is still
eligible for both the 13 and 26 Week Period Outcome payments,
irrespective of the job seeker’s change of circumstances, provided
that the job seeker is still meeting the requirements for the Job
Seeker Outcome they had at the time of the Outcome Start Date.
Child turning 16 during 13 Week Period
If a Principal Carer parent loses their Principal Carer status due to
their youngest child turning 16 during the 13 Week Period, a Provider
may still claim the 13 Week Outcome. A Provider is not eligible to
claim a 26 Week Outcome based on their Principal Carer eligibility.
Child turning 16 during 26 Week Period
If a Principal Carer parent loses their Principal Carer status due to
their youngest child turning 16 during the 26 Week Period, a Provider
may still claim the 26 Week Outcome, provided that the job seeker is
still meeting the requirements for the Job Seeker Outcome they had
at the start of the 26 Week Period.
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37. Provider
Partial Capacity to Work (PCW)
Employment Services Deed 2012-2015
Clause Reference:
 Definition of ‘Non-Payable
Placement’
 Definition of ‘Pathway Outcome’
 Definition of ‘Full Outcome’
A job seeker with a Partial Capacity to Work (PCW) must not be
referred to a job which is contrary to the conditions of the job
seeker's Employment Services Assessment (ESAt) or Job Capacity
Assessment (JCA).
Where a job seeker does volunteer to work additional hours or finds
their own Employment, the Provider should note this in their Records
of job seeker servicing.
If a job seeker volunteers to work more hours than their assessed
capacity, and the type of work is appropriate to the job seeker's
ESAt/JCA and PCW, a Provider may be eligible to claim a Job Seeker
Outcome where all requirements have been met.
Changes in job seeker circumstances
Eligibility for a Job Seeker Outcome is assessed on the job seeker
circumstances at Outcome Start Date. A second ESS check is made at
the start of the 26 Week Period to identify any changes in a job
seeker’s circumstances that have occurred since the Outcome Start
Date. This includes the commencement or completion of a PCW which
may have occurred during the first 13 Week Period and are recorded
on the ‘Outcome Snapshot’ screen.
38. Provider
Work Trial
Employment Services Deed 2012-2015
Clause References:
 Clause 78.5
 Clause 79
 Definition of ‘Eligible Placement
For a job seeker with a PCW and a Part-Time participation
requirement (e.g. Principal Carer parent), a Job Seeker Outcome is
paid based on the lesser requirement which applies at the Outcome
Start Date and at the start date of a 26 Week Period.
Work Trial Vacancies and Assignments must be coded as ‘Temp < 6
mths’ in ESS to ensure the job seeker’s income support is not
cancelled by Centrelink and the job seeker’s Record in ESS is not
inactivated.
When there is ongoing employment after a Work Trial with the same
Employer, a new Vacancy or Assignment must be created and coded
as ‘Perm 6 mths +’.
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Participant’
 Definition of ‘Vacancy’
 Definition of ‘Assignment’
 Definition of ‘Non-Payable
Placement’
 Definition of ‘Non-Payable
Outcome’
Work Trial Subsidised by Provider
 Work Trial subsidised by a Provider and claimed as an EPF
Reimbursement is Non-Payable Placement (q) and Non-Payable
Outcome (o) of the Deed;
 If the job seeker finishes the subsidised Work Trial and
commences ongoing Employment with the Employer, the
Provider must create a new Vacancy or Assignment. The Outcome
Start Date will be the first day of ongoing Employment. A
Provider may be eligible for a Job Seeker Placement Fee and a Job
Seeker Outcome Fee.
Work Trial Funded by Employer
 Work Trial wages firstly paid by the Employer and then the
Employment continues after the work trial period, the first day of
the Work Trial will become the Outcome Start Date. A Provider
may be eligible for a Job Seeker Placement Fee and a Job Seeker
Outcome Fee.
39. Provider
New Enterprise Incentive Scheme
(NEIS)
Employment Services Deed 2012-2015
Clause References:
 Clause 72
 Clause 79
 Definition of ‘NEIS Assistance’
 Definition of ‘NEIS Business’
Volunteer Work, Work Experience or Unpaid Work
 Voluntary, work experience or unpaid work are Non-Payable
Placement (c ) and Non-Payable Outcome (d), (e) and (f);
 Voluntary, work experience or unpaid work that leads to paid
employment may be eligible for a Job Seeker Placement and Job
Seeker Outcome Fee. The Outcome Start Date will be the day
when paid employment commenced.
A Provider may refer a job seeker to a New Enterprise Incentive
Scheme (NEIS) provider through ESS for an initial interview. The NEIS
provider will assess their eligibility and NEIS Business Idea against NEIS
Business Eligibility Criteria.
Note: If the job seeker’s business Idea does not meet NEIS Business
Eligibility Criteria, or NEIS is not an appropriate activity for the job
seeker, the NEIS provider will then refer the job seeker back to their
JSA provider.
If the job seeker is accepted by the NEIS provider they will refer the
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A signed and dated written statement or email from the
NEIS Panel Member must confirm the:
o Name of the NEIS Panel Member, AND
o Date of the contact and name of the NEIS Panel
Member’s staff member providing the information,
AND
o Name of the NEIS Participant, AND
o Date the NEIS Participant commenced receiving NEIS
Assistance, AND
o Confirmation the NEIS Participant has been receiving
 Definition of ‘NEIS Business
Eligibility Criteria’
 Definition of ‘NEIS Business Plan’
 Definition of ‘NEIS Panel Member’
 Definition of ‘NEIS Participant
Agreement’
 Definition of ‘NEIS Training’
 Definition of ‘New Enterprise
Incentive Scheme’
 Definition of ‘Pathway Outcome’
 Definition of ‘Non-Payable
Placement’
job seeker to NEIS training for a period of up to 13 weeks. This allows
for the job seeker to prepare for the start of their business including
finalising their business plan and any training required.
o
If a job seeker transfers to a different Provider before Commencing in
NEIS, a new referral to the NEIS Provider will be required in ESS.
Recording a NEIS placement in ESS
Job seekers undertaking NEIS Training remain on their JSA provider’s
caseload. The JSA provider must record the training in ESS in the:
 job seeker’s Employment Pathway Plan (EPP); and
 Activity Details screen of ‘Referral to NEIS panel member’.
The entry of the training details will identify a potential Directly
Related Employment Bonus in ESS.
The job seekers EPP should be updated once the NEIS Business Plan
has been approved indicating that NEIS Assistance will be undertaken.
The Department of Employment will approve the NEIS Participant
Agreement in ESS and the day the job seeker Commences receiving
NEIS Assistance will become the Outcome Start Date. The start date
cannot be moved and the job seeker will be automatically effectively
exited in ESS.
Claiming a Pathway Outcome
After the JSA provider has confirmed the job seeker received
continuous NEIS assistance for the 13 Week Period or 26 Week
Period, obtained all supporting Documentary Evidence, the JSA
provider may submit a Pathway Outcome claim.
Directly Related Employment Bonus from NEIS training
If the preceding NEIS training met Qualifying Training Course
requirements, a Directly Related Employment Bonus will be available
to claim for the 13 and 26 Week Periods.
Note: A JSA provider is not eligible for a Job Seeker Placement Fee
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NEIS Assistance and running their NEIS Business
continuously for the 13 Week Period or 26 Week
Period, AND
Name of the Provider’s staff member recording this
information at the time in which it was obtained.
Directly Related Employment Bonus Documentary
Evidence requirements at Section 29 must also be met to
claim a Bonus.
40. Provider
when the job seeker Commences to operate their NEIS Business.
The Access Program will cease on 30 June 2015.
Access Program
Employment Services Deed 2012-2015
Clause References:
 Clause 79.10
 Clause 79.11
 Definition of ‘Access Program
 Definition of ‘Access Program
Broker Fee’
 Definition of ‘Access Program
Incentive Fee’
41. Provider
Participants commenced will not be affected by the programme
closure and will continue to be serviced by their Access Program
Broker until they complete the programme.
A Provider must add the Access Program placement in the Activity
screen as ‘Expected to Start’.
Please refer to the Job Seeker Placement and Job Seeker Outcome
Fees supporting document available on the Provider Portal for further
details on the requirements for claiming an Access Program Incentive
Fee, Job Seeker Outcome and Bonus Fee.
A job seeker can be referred to the Skills for Education and
Employment (SEE) Program by their Provider.
Early School Leavers Skills for
Education and Employment (SEE)
Program
A Provider must add the SEE Program placement in the Activity screen
as ‘Expected to Start’.
Employment Services Deed 2012-2015
Clause Reference:
 Clause 79.12
‘Transition Support for Early School Leavers Skills for Education and
Employment Program Outcome’ Pathway Outcome requirements are
provided in the Deed.
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13 Week Period
The Provider must obtain a copy of the Employment
Continuation Advice Form.
Note: The Access Broker or their subcontracted Access
Program Provider can provide the Employment
Continuation Advice Form to the Provider after the 13
week mark, upon request.
26 Week Period
The Provider must obtain written confirmation that the
job seeker has remained in their apprenticeship or
traineeship at the 26 Week Period by obtaining the:
o Employer’s contact details from the Broker or Access
Program Provider, AND
o Dated written evidence or an email directly from the
Employer that the participant worked in their
apprenticeship or traineeship and satisfied the
requirements of a Job Seeker Outcome for the 26
Week Period.
Access Program Incentive Fee
The Provider must obtain dated written evidence of the
Commencement in an Australian Apprenticeship as a
result of Access Program participation.
A signed and dated written statement or email from the
first or second referral to Australian Government (SEE)
program provider confirming:
o that the participant has successfully completed a 200
hour block of SEE program training, which satisfies
the requirements of a Transition Support for ESL SEE
program Outcome, AND
o the start date and completion date for the block of
200 hours of SEE program training, AND
 Definition of ‘Transition Support
for Early School Leavers Skills for
Education and Employment
Program Outcome’
 Definition of ‘Pathway Outcome’
42. Department of Employment
The day after the 13 Week Period
concludes the 26 Week Period
commences
Employment Services Deed 2012-2015
Clause Reference:
 Definition of ’13 Week Period’
 Definition of ’26 Week Period’
 Definition of ‘Outcome Start Date’
 Definition of ‘Moved Outcome
Start Date’
43. Provider
o
o
the details of the SEE program provider staff member
confirming their contact details, AND
the Provider’s staff member recording this
information at the time in which it was obtained;
OR
A signed and dated written statement or email from the
first or second referral to Australian Government (SEE)
program provider confirming:
o that the participants has successfully achieved an
additional level of competence in at least two
Australian Core Skills Framework Indicators of SEE
program training, AND
o the start date and completion date of the Australian
Core Skills Framework Indicators, AND
o the details of the SEE program provider staff member
confirming their contact details, AND
o the Provider’s staff member recording this
information at the time in which it was obtained.
The start date of the 26 Week Period is the day immediately following
the end date of the 13 Week Period and this date cannot be ‘moved’.
A Moved Outcome Start Date is not available for the 26 Week Period.
ESS automatically records the job seeker’s details on this day for use
in determining eligibility for a 26 Week Period, Job Seeker Outcome.
Special Claims are exceptions to the normal ESS (automatic) business
processing rules, and allow for claims for payment to be made when a
Provider has a discrepancy with the result and supporting
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Payslips, payroll details, timesheets OR a template OR
signed and dated written statement OR email can be
used for the Employer or job seeker to confirm
Documentary Evidence.
Submitting an Automated Special
Claim or Manual Special Claim
A Provider can submit an Automated Special claim (ASC) or a Manual
Special Claim (MSC).
Automated Special Claims
ASCs are available for Employment based Job Seeker Outcome claims
when:
 JRRR/JEHR is a discrepancy; or
 JRRR/JEHR result is ‘failed’, ‘incomplete’ or ‘no result’; or
 Job seeker has a Permissible Break during a Full Outcome claim.
ASCs cannot be lodged outside the 56 day claim period, education
based claims or claims involving a transfer to a different Provider.
Manual Special Claims
MSCs may be required for system limitations including, Access
Program Incentive Fees, Access Program Job Seeker Outcome and
Bonus Fees, Combined Part-Time Employment and Part-Time
Education Outcomes, Job Seeker transfer to another Provider Job
Seeker Outcome claim, Pathway Outcome for a NEIS participant, FullTime apprenticeship Full Outcome claim.
A MSC for a Job Seeker Outcome Fee can be submitted on or after the
Outcome available date however, claims received after 56 day claim
timeframe must be supported by extenuating or Exceptional
Circumstances for submitting Out Of Time.
The ESS Claim Snapshot ID should be selected and sufficient
supporting comments must be included when submitting a MSC.
Please refer to EAKB 3836 – ‘Why a Provider needs to link a snapshot
and calculation to a Manual Special Claim’ for further information of
the particular request types where is it a requirement to link the
calculation result with the claim.
Please refer to the Job Seeker Placement and Job Seeker Outcome
Fees supporting document available on the Provider Portal for further
details on claiming an Automated Special Claim.
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o
o
o
Name of the Employer, AND
Period of Employment, AND
Name of the person who confirmed the Employment
details (that is either the job seeker or person within
the Employer organisation), the date the information
was confirmed and their contact details, AND
o Name of the Provider’s staff member recording this
information at the time in which it was obtained,
AND
o Evidence to confirm that the Employment is being
paid at a level that satisfies the relevant modern
award rate of pay or the National Minimum Wage
applicable at that time, AND
o Job seeker’s gross income earned for each
week/fortnight and hourly rate of payment or hours
worked each week/fortnight for the 13 Week Period
or 26 Week Period for income (JRRR) based Job
Seeker Outcomes, OR
o Job Seeker’s hours of paid Employment worked each
week/fortnight and the hourly rate of payment each
week of the 13 Week Period or 26 Week Period for
hours (JEHR) based Job Seeker Outcomes.
More than one form of written evidence may be used
provided that collectively, the written evidence
contains all of the above information.
Please refer to the Documentary Evidence for Claims for
Payment Guidelines for self-employment or
apprenticeship/traineeship requirements.
44. Provider
Payment is transferred to Provider
A Provider must submit a Tax Invoice for the Job Seeker Outcome Fee
to the Department of Employment within 56 days of the payment
being available at the end of the 13 Week Period and the 26 Week
Period. Payment will then be transferred to the Provider through ESS.
Employment Services Deed 2012-2015
Clause Reference:
 Clause 79
 Definition of ‘Tax Invoice’
Payslips, payroll details, timesheets OR a template OR
signed and dated written statement OR email can be
used for the Employer or job seeker to confirm
o Name of the Employer, AND
o Period of Employment, AND
o Name of the person who confirmed the Employment
details (that is either the job seeker or person within
the Employer organisation), the date the information
was confirmed and their contact details, AND
o Name of the Provider’s staff member recording this
information at the time in which it was obtained.
More than one form of written evidence may be used
provided that collectively, the written evidence contains
all of the above information.
Please refer to the Documentary Evidence for Claims for
Payment
Guidelines
for
self-employment
or
apprenticeship/traineeship requirements.
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Claiming Job Seeker Placement Fee Documentary Evidence Guide
36
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