JIM OTULANA
4973 Lazybrook Cove
Memphis, TN 38118
Phone (Home): 901-347-3014
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Email: jotulana1@comcast.net . (Cell: 901-395-9358)
Objective:
To obtain a position as a Sales Agent in your Organization that will utilize my skills and experience.
Summary of Qualifications:
 12+ years of computer networking experience in troubleshooting and providing technical support.
 Strong technical skills, detail oriented and experienced in brain-storming on challenging projects.
 Excellent communication skills, works well with management, technical and non-technical staffs.
 Able to backup and restore data, did troubleshooting, issued RF equipment, imaging new
PCs, Laptops and Workstations while wiping out the old ones.
Education: BS 1991: Management & Information Systems, Christian Brothers University, Memphis, TN.
MCITP 2009: Courses towards DBA, New Horizons Computer Center, Memphis, TN.
Diploma 1987: Telecommunications, ITT Technical Institute, Memphis, TN.
Technical Skills:
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Strong technical support background in troubleshooting and repair of desktop computer’s peripherals,
hardware and software.
Experience in Network Operating Systems: Windows NT/2000/2003 servers, Tandem, IBM AS/400, Unix,
Novell Netware 4.5/5.0/6.0
Experience in client operating systems: Windows 7, Vista, Windows XP Professional and Windows 2000
Professional.
Experience in Applications: Microsoft Office 2010/2007/2003/2000, Remedy, Citrix, Contact, PageMaker,
JCL, CICS and IM.
Experience with networking protocols: TCP/IP, Ethernet, Switches, Hubs and LAN/WAN.
Configured wireless routers, VPN, network printers, Sato printers, Zebra printers to print label and infrared
pointers to scan barcodes.
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Employment History:
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Native Staffing: October 2011 to Now
On-call Computer Technician: Installing network printers, Point-Of-Sales terminals,
workstations, Personal computers, as required. I trained users on the use of the newly-installed
peripherals.
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Smith & Nephew, through Millennium Search, Memphis, TN—June 30, 2008 to August 2011.
Desktop Support Analyst: Doing troubleshooting, repairs, imaging, setup of network
printers, workstations, zebra printers (to print shipping labels) and RF Scanners (to scan the
Barcodes) configuration; using Remedy 7.0 to create tickets and resolve tickets. I backed up
and restored data, did troubleshooting, issued RF equipment, imaged new PCs, Laptops
and Workstations while wiping out the old ones, using Altiris and Norton Ghost
applications.
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Solectron Inc. Memphis, TN ---July 2006 to February, 2008
Laptop Repair Technician: Doing maintenance, diagnostics, imaging and quality analysis of
laptops for Hewlett Packard, Dell and Sony companies
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Flextronics, Inc., Memphis, TN--November 2003 to December 2005.
Floor-Shop Technician: Provided support to thin clients in a manufacturing environment,
having used Remedy and Oracle databases to order parts, create tickets and resolve problem
tickets.
Spherion, Inc., via First Tennessee Bank, Memphis, TN—September 1995 to August 2003.
Senior Computer Operator: Monitored the online systems for a national bank on a point-of sales systems and created batch jobs for wire transfers and bond systems; did hourly, daily,
weekly, monthly backups and restores in a network environment
Stream International, Memphis, TN—December 1997 to October 2001.
Help Desk Technician: Provided customer support, on-line troubleshooting, repairs, and
diagnostics of personal computers for Gateway and Dell customers
Lifetime Industries, Memphis, TN—April 1991 to June 1995.
Operations Supervisor: Supervised 37 associates in the manufacture of air-conditioning
filters on the assembly line, including quality control work and arranged for the shipping of the
finished products
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