Facility Services Strategic Plan
The following is the overall Strategic Plan for the Facility Services Department. In
order to be successful as a department, we have been able to identify needs and
related goals based on the importance of customer service to the university and
the safety of our staff. These goals can be accomplished through training,
communication and awareness that the practices that we employ have an effect on
not only our staff, but the campus as a whole
Legend: Brown – In Process, Green – Implemented, Red - Incomplete
Strategic Goals
Tactical Implementation
Progress
Increase Safety
Awareness and
enhance staff
safety.
Involve frontline supervision in regards to accident
analysis. Integrate safety training into each zone staff
meeting. Compile a library of knowledge to share during staff
meetings. Research and invest in tools to reduce strain to
employees but remain functional. Increase use of task
specific PPE.
Have involved supervisors in completing root cause analysis for each
accident. Safety has been integrated into each staff meeting and
videos have been provided to assist. Introduction of Rubbermaid
Pulse mopping systems has eliminated mop related injuries since
implementation. Use of task specific has increased, but more
stress needs to be placed on use of cut-resistant gloves in tasks
such as furniture moving.
Raise level of customer
service and
communication
Increase employee and supervisor visibility in areas of
responsibility. Have supervision communicate with building
contacts on a more regular basis. Increase quality control
with weekly inspections (up from monthly) by
supervisors. Utilize photos to aid in accountability and as a
second level of QC.
Weekly inspections are currently having a positive effect on visibility and
accountability. Additional spot inspections by the department’s
director and assistant manager have also aided in quality control.
Improve overall level of
campus
cleanliness
Implement a department-wide weekly project
schedule. Begin monthly deep cleaning of restrooms to
improve appearance. Begin microfiber dust-mop pilot and
evaluate findings to determine if changing from nylon to
microfiber is advantageous.
Weekly cleaning schedule and monthly deep cleaning is in-progress and we
have seen immediate results.
Larger implementation of
green cleaning
practices and
reduction of
harmful
chemicals in
routine and
periodic cleaning
Investment into microfiber cleaning tools
(cloths/mops). Replace multiple cleaning chemicals with
safer, less hazardous chemicals. Replace floor
stripping/refinishing practices with scrub/recoat cycles where
possible to reduce exposure to hazardous chemicals.
Have switched from standard general cleaners to a H2O2 based product
which will be used in approximately 80% of all cleaning
operations. Have begun changing to less aggressive floor
processes, but due to past practices, floor stripper is still
occasionally employed for older finish.
Increase level of training
for frontline
employees.
Creation of a department-wide training program. Increase
the OJT given to new employees. Implementation of
task/equipment specific training for staff.
Department-wide training program and creation of OJT routine is still in
development. Task/equipment specific training is underway.
Increase departmental
productivity and
sustainability
while reducing
overall cost.
Conduct pilot programs and evaluate findings in regards to
high capacity tissue from various
manufacturers. Implement formation of a campuswide floor crew in order to better maintain campus
floors and reduce cost through routine
maintenance. Research centralized trash collection
practices at sister institutions and similar facilities
and implement if found sustainable.
Tissue pilot programs are still being organized. Implementation of the floor
crew has reduced overall floor care costs while improving
appearance of campus facilities. Trash collection strategies have
been researched are being implemented in a step by step
program.