Prescript
TRUNK ROAD, ESTON
MIDDLESBROUGH, TS6 9QG
Appointments & General Enquiries: 01642 467001
Emergency Telephone: 01642 460033
Fax: 01642 463334
Website: www.southgrangemedical.co.uk
NHS Out of Hours: 111
Dr Shahul Hameed (Male - Senior Partner)
MBBS MRCGP
Office visits.
Dr Srinath Veeraswamy (Male - Partner)
MBBS 1995 MD (Anaesthesia) 1999 (India)
Dr Hanif Mohammed (Male - GP)
B.Sc.Med.SC (Hons) (St Andrews) MB.Ch.B (Manchester)
Dr Vanitha Srinath (Female-Salaried GP)
MRCGP MBBS
Practice Manager: Mrs Karen Brain
OUR MISSION STATEMENT
"To provide the best possible health care for patients at all times by responding to their needs, providing accessible medical and anticipatory care of the highest quality. To do all that is possible to improve the social environment of the community while providing
the greatest level of job satisfaction for all”.

PRACTICE OPENING TIMES
Monday - Friday
Saturday
8.00am – 6.00pm Closed 1 – 2pm Thursdays for staff meeting.
8.00am – 11.00am (subject to change)
A receptionist is available between these times to take your calls.
For any routine queries (for example to check if any letters/results have been received), we ask that you call after 2.00pm.
Patient Rights
You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.
We will:
 Ensure the surgery is clean, comfortable and easy to access
 Respect our patient’s confidentiality, and whenever necessary, provide a private place to speak to staff
 Be helpful and polite
 Treat you as an individual regardless of your ethnic origin, religion, sexual orientation or illness
 Ensure our patients have 24-hour access to medical advice
 Work in partnership with you to achieve the best medical care possible. The prevention of disease, illness and injury is a primary concern
Please help us:
 Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist in providing you with the best service
 Attending your appointment on time, letting us know if you intend to cancel an appointment or are running late. Cancelling early enables us to use the time for another patient
 Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number
 Making a separate appointment for each member of the family
 Being prepared to wait if you request an appointment for an urgent problem which requires treatment on the same day
 As patients, you are responsible for your own health and that of any dependents.
It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavoring to keep you healthy.

Receptionists:
HCA’s:
SURGERY TIMES
Mon
AM
Mon
PM
Tues
AM
Tues
PM
Wed
AM
Wed
PM
Thurs
AM
Thurs
PM
Fri
PM
Fri
PM
Dr Sree
Dr Hameed
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OFF OFF
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OFF
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OFF
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Dr Mohammed 
Dr Srinath 
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-
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- - OFF OFF
OFF OFF OFF OFF
Geraldine OFF OFF        
There are a number of appointments available for each GP Monday to Friday that can be pre-booked up to 4 -6 weeks in advance; the remaining can be booked from 8am the same day. Appointments can also be booked with the Doctors or Nurse Practitioner online. In addition, patients are able to cancel an appointment online via the practice website.
PRACTICE STAFF
Practice Manager: Karen Brain
Responsible for management of staff, administration of practice finance, organisation, health and safety, management of premises, non-clinical patient welfare, complaints liaison manager and computer manager.
Practice Secretary: Leanne Kirwan
Transcribing all referral letters, forwarding them via Choose & Book, patient/hospital queries, hospital DNA letters and insurance reports. Leanne is minute clerk for in-house meetings, also responsible for immunisation recalls and targets, minor surgery and cryotherapy clinics.
Receptionists: Tricia Hodgson (Office Manager), Sheila Atkinson, Lorraine Tierney, Janet Mannion, Rachael Charlton
Receptionists are y our first point of contact with the practice. Please help them to help you by giving them any information they require to enable your request to be processed appropriately
Healthcare Assistant: Elaine Gates: NVQ Level3 Diploma in Health and Social Care and Phlebotomy Level 2
The Health Care Assistants role includes phlebotomy, blood pressure, ECG taking, spirometry, dressings, weight management, smoking cessation and Healthy Heart Checks.
Phlebotomist: Leanne Kirwin: Qualified to administer the taking of bloods, BP readings and ECG’s.
Nurse Practitioner: Geraldine Nuttall: RGN,Diploma Health & Social Welfare, Nurse Prescribing, Clinical Skills, BSc
Promoting Practice Effectiveness - Nurse Practitioner Pathway
Can treat a range of conditions and can prescribe many medications. Also provide telephone advices.
Please be aware that Nurse Practitioners are unable to see children under 12 months and pregnant ladies.

Nurses:
All Registered Nurses (RGN qualified) offer advice on minor problems and who run many of the clinics mentioned in this booklet.
District Nurses:
There is a team of nurses working in the community to care for the medical needs of housebound patients
Health Visitor:
They are based at Low Grange Health Village. They are responsible for all children aged 5 years and under (Tel:
01642 838003)
Midwife:
Attends to the needs of expectant and newly delivered mothers and their babies
Physiotherapist:
Patients can be referred for physiotherapy through their GP.
A TO Z OF SERVICES
Accident & Emergency
Your local Accident & Emergency Department is at The James Cook University Hospital, Marton Road,
Middlesbrough. This deals with injuries and life threatening emergencies.
Ambulance Bookings
Ambulance transport to Hospital Out Patients is intended for people with disabilities or housebound patients who cannot get to hospital by any other means. If you need to an ambulance please ring 0345 045 0160.
Antenatal Clinic elderly book
Maternity services are available from doctors and midwifes. You will be asked to come to surgery for an 8 week postnatal check.
Chronic Disease Management
Our nurses offer check-ups of chronic disease including asthma, diabetes and Coronary Heart Disease. These are intended to keep our patients at their peak fitness. Our specialist nurses teach you about your condition and check that you are getting the best from your prescribed medication.
Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Please contact the Practice
Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from Reception. We are continually striving to improve our service, any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Health Service Ombudsmen
If you remain unhappy after everything has been done to try to resolve your concern or complaint, you have the right to approach the ombudsmen.
 Tel: 0345 0154033
 Fax 0345 0614000
Email: phso.enquiries@ombudsman.org.uk

Family Planning - Family planning services and advice can be given by doctors, nurses and nurse practitioners.
Cervical smear tests are taken by the nurse by appointment only.
Health and Safety - The practice aims to provide safe and healthy premises for staff and patients. Please behave in a responsible and reasonable manner while you are on the premises. Equipment must not be touched or used without instruction or supervision by staff.
Interpreters - If you are a patient with difficulties in speaking English, the surgery staff are able to arrange for an interpreter to attend your appointment with you to interpret for you.
Minor Surgery/Cryotherapy and Joint Injection Clinics - Minor surgery and Cryotherapy is offered to patients with warts, moles, cysts or skin tags. Joint injections are also available. Please ask your GP or Nurse Practitioner to refer you if appropriate to our in-house clinic for Dr Hameed or Dr Sree
Physiotherapy - Clinics are held for back care advice, joint mobilisation, acupuncture and general advice and exercise. Your doctor can refer you if appropriate.
Podiatry - This service is provided at the surgery by One Life. The Podiatrist is responsible for taking care of patient’s feet
Sexually Transmitted Diseases - If you prefer, these can be treated in James Cook University Hospital by a trained specialist, who will also give advice. Please telephone the Centre for Clinical Infection on 01642 835677 for an appointment. Treatment and advice is given in strict confidence.
Smoking Cessation Clinics - Please arrange an appointment with one of our Health Care Assistants for advice on giving up smoking.
Travel Information - If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required. Anti-malarial are not available on the
NHS. You can buy directly from the pharmacy. Remember to continue anti-malarial for up to 4 weeks after your return to the UK.
Treatment Room - Our practice nurses undertake dressings, remove stitches, syringe ears, take blood samples, carry out ECG’s and cervical smears, give childhood and travel vaccinations and run various health clinics.
Well Person Check - Simple checks and tests can often identify preventable health problems. This clinic will check your general fitness and give advice on staying healthy. You will also be given advice on preventing heart disease.
APPOINTMENTS:
The practice operates an advanced access system to assist patients in gaining timely appointments with a healthcare professional. Should you like an early morning appointment or a late appointment, these appointments can be pre-booked up to 4 weeks in advance. For all other appointments please ring on the day you wish to attend from 8.00am.
How to register as a new patient:
To register at the practice please ask at reception. The receptionist will provide you with a registration form and will invite you for a health check with a member of the nursing team.
Seeing the Doctor:
Consultations are by appointment only and can be made through our advanced access appointment system or on the practice website. We would encourage you to see the same Doctor as far as possible for continuity of medical care. All patients have the right to express which practitioner they would prefer to see. If you require urgent medical attention, we will always see you on the same day, although you may sometimes have to wait to see another Doctor.

Nurse Practitioner:
She is available to treat a range of conditions. For example; asthma, skin conditions, women’s health and contraception, coughs and colds, hay fever, earache, sore throat and HRT. Please be aware that Nurse Practitioner is unable to see children under 12 months and pregnant ladies.
Health Care Professionals
Appointments can also be made to see our Practice Nurses and Health Care Assistants as needed in advance.
Home Visits
If possible please try to telephone before 10am if you require a home visit. A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
CONFIDENTIALITY
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others:
- To provide further medical treatment for e.g. from district nurses/hospital services.
- To help you get other services e.g. social work department (requires your consent).
- When we have a duty to others e.g. in child protection cases, anonymous patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know. Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
FREEDOM OF INFORMATION ACT
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
CCTV
The practice operates CCTV both in the practice and the car park to ensure security and safety of our patients and staff.
DISABLED FACILITIES
The surgery has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. A hearing loop is in place at the front reception desk. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.
Out of Hours
If you need urgent medical attention when the surgery is closed, please telephone NHS 111. The out of hours service is not provided by the surgery, but is commissioned NHS England. You may be asked to attend a Primary
Care Centre and, as in the day time, will only be visited if the doctor considers it medically necessary.

Telephone Advice Line
If you have a medical query which you feel may not require a doctor’s appointment, our advice line is available.
Please phone the surgery before 11.00am to request telephone advice and leave a contact number. A Doctor or
Nurse Practitioner will phone you back.
Repeat Prescriptions
To request a repeat prescription, patients must give a minimum of 48 hours notice. Please be aware that any requests submitted out of hours (between 6pm - 8am, weekends or bank holidays), will not be processed until the following working day.
Prescription requests will not be taken over the phone. To order online follow the link on the practice website
VIOLENCE STATEMENT
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
Adult & Childhood Immunisations
It is important that your children and yourself are immunised and you may arrange an appointment with the practice nurse at your convenience.
Recommended Vaccination Schedule
When to Immunise
2,3 and 4 months old
Around 13 months old
3 years and 4 months to 5 years old
What is Given
Diptheria, tetanus,pertussis (whooping cough), polio and Hib (DtaP/IPV/Hib)
Men C
Measles, mumps and rubella (MMR)
Diptheria, tetanus,pertussis (whooping cough), and polio (dTaP/IPV or DtaP/IPV)
Measles, mumps and rubella (MMR)
How it is Given
One injection
One injection
One injection
One injection
10 to 14 years old
13 to 18 years old
Adults
Elderly
BCG (against tuberculosis after birth)
Diptheria, tetanus, polio (Td/IPV)
Tetanus booster
Flu
Tetanus booster
Flu
Pneumococcal
One injection
Skin test, then if needed, one injection
One injection
One injection
One injection
One injection
One injection
One injection
For those who have had their normal childhood immunisations, which include tetanus, a tetanus booster may be recommended if patients incur a wound.

COMMON ILLNESSES-SELF HELP
Cold & Flu - Most last for only a few days and get better without treatment. They often start with a runny nose, cough, temperature and aches. They are caused by viruses. If the symptoms are distressing or uncomfortable, the treatment consists of taking the recommended dose of Paracetamol and drinking plenty of fluids.
Diarrhoea & Vomiting - This is normally caused by an infection in the stomach or bowel. Although the diarrhoea and vomiting may be unpleasant and uncomfortable, they are nature’s way of flushing the infection from the system. It is better not to take any medicine or tablets but to drink plenty of fluids. Diarrhoea and vomiting in very young children should be discussed with your Doctor in person or via the telephone advice line which is available at the surgery.
Burns & Scalds - Taking the heat away from the skin as soon as possible is the most important factor. Apply large quantities of cold water immediately, for up to 15 minutes if necessary. Do this before any other measure such as removing clothes or sending for an ambulance or Doctor. If the skin is broken but blistered, apply a large dressing after cooling. If the skin is broken, or larger than 4 inches in diameter, contact the local A&E department.
Head Lice - These are not a sign of poor hygiene. Shampoos and lotions which can relieve the problems are available from the pharmacist without prescription.
Backache & Strains - Many acute strains and backache will respond to a few days rest, with
Paracetamol taken for pain.
Sprains - First apply a cold compress containing ice for 15-30 minutes to reduce the swelling. Apply a firm crepe bandage and give the sprain plenty of rest until all the discomfort has subsided.
Insect Bites & Stings - Most of these need no treatment. Antihistamine tablets can be obtained from the pharmacist without prescription and will relieve most symptoms.
Threadworm - These usually manifest as itching at the bottom and treatment can be obtained from the pharmacist without prescription. All members of the household (more than 3 months of age) should be treated. Treatment may be ineffective unless strict attention is pain to personal hygiene, in particular hands should be washed and nails scrubbed before meals.
Nose Bleeds - Sit in a chair leaning forward with your mouth open. Pinch your nose just below the bone continuously for at least 10 minutes, by which time the bleeding will probably have stopped. If the bleeding continues consult your doctor or, out of hours, go to the nearest A&E department
Sunburn - Treat as for other burns with cold water to remove the heat. Lotion with relieve the irritation and
Paracetamol will help. If you are badly burn consult your doctor. To help prevent sunburn, make sure that you apply a good quality sunscreen to all exposed parts of your body. Re-apply the sunscreen every two hours when outdoors, especially if you are swimming or sweating.
USEFUL TELEPHONE NUMBERS
Accident & Emergency Advice Line
Health Visitors (Low Grange Health Village)
Inform Physio Helpline
James Cook University Hospital Switchboard
NHS Out of Hours
One Life
Redcar Primary Care Hospital
Time to Talk (Counseling Service)
01642 854222
01642 838003
01642 688885
01642 850850
111
01642 737777
01642 511000
01642 221910